Name: Modern INFINITI
Address: 3605 W Wendover Ave, Greensboro, NC 27407, USA, US
Telephone: +1 336-852-5981

Modern INFINITI is a car dealer, located at 3605 W Wendover Ave, Greensboro, NC 27407, USA. They can be contacted via phone at +1 336-852-5981, visit their website moderninfiniti.com for more detailed information.

Location :

3605 W Wendover Ave, Greensboro, NC 27407, USA

Contacts :

Added by Jopie, at 13 May 2016

Monday 9:00 AM – 7:30 PM
Tuesday 9:00 AM – 7:30 PM
Wednesday 9:00 AM – 7:30 PM
Thursday 9:00 AM – 7:30 PM
Friday 9:00 AM – 7:30 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Johnathan Westbrook

18 December 2017

Great folks and great service. The lounge is very nice with free wifi, snacks and coffee.
Norene Pinkney

12 December 2017

I had a very pleasant experience here. The representive Keith in the service department was very knowledgeable and helpful with my questions and concerns.
I recommend this location to all my friends and family.
Jasmine Spearman

31 October 2017

I recently purchased a car from here. David my sales man was very accommodating. I already had the car I wanted picked out on the website so all I had to do was call he had it sitting out front ready to drive. I work a strict schedule he was also very accommodating with that as well he stayed late to ensure that everything with my bank was secured. All the staff members were friendly. I didn’t for a second think they were trying to get over on me and I’m a female and went by myself and felt comfortable there. He even took some time to show me how to work the navigation and Bluetooth in the car.
Matthew Stimpson

25 October 2017

Well I wrote a NEGATIVE post on this dealership and since then Brian Cost and the Modern Infiniti staff have been EXCELLENT to resolve the situation so I have to give credit were credit is do and I’m giving them this POSITIVE review it makes me happy to know that consumer service is important Thanks. I will definitely continue to use Modern Infiniti to service my FX 35 Thanks again Brian for taking care of my issue 100% the best service to fix the problem and keep me posted on everything.
Ashley Young

09 October 2017

BEWARE: Tried to sell me a car with bad brakes - almost metal to metal!

I drove down from Virginia to purchase a used vehicle. While Modern did a few thing right, they made some critical errors.

HARD PRESSURE: I already secured financing through my credit union, but Modern's salesman pressured me very hard to re-apply through the same bank but through the dealership so that "they can take care of everything." The salesman even told me that the additional applications would not hit my credit report and I'd get the same or lower interest rate. When I spoke with my bank, they told me both were incorrect. When I finally put my foot down that I would use my own financing, the salesman's demeanor changed from perky and helpful to rude and he said "well I hope the car is still here when you get here" after we already committed to purchasing the vehicle.

BAD BRAKES: I asked in detail about the mechanical condition of the car and was assured that everything is safe and sound. I, luckily, had the vehicle looked over by the Volvo dealer across the street who informed me that the brakes were pretty much metal to metal. Modern replaced the brakes for me and their excuse was, "they do not know who signed off on the inspection." While I appreciate them fixing the brakes, I do not appreciate the fact that I would have driven three hours home on unsafe brakes and then had to replace them immediately upon failing Virginia inspection. This was a HUGE transgression.

"DETAILING": The "detail" they did on the car left it in worse shape than when I initially looked at it. They used some sort of wipe that left smears all over the wood trim. Additionally, I pointed out on a scratch on the exterior and it appears they covered over it with a paint pen! We did not notice upon picking up the car, but we took it to get actually detailed shortly after purchasing it and the detailer said that the scratch was covered with a paint pen like you get at the dealer and improperly done. The paint was not sanded down and it is very obvious. I'd rather they left the scratch!

I gave Modern the opportunity to make this right personally after filling out an email survey where I received a response that a manager would contact me. I have not received such contact, so hopefully my feedback here will actually get relayed and some insights can be gained.
Herman Family

06 October 2017

Easy & convenient drop off. Good communication on any issues during service. Quick responses.
Shelia Lea

12 September 2017

Tony received me promptly. During my wait, I talked with Patrick about the car Q70. I have purchased two Infinity from this dealership and highly recommend them. I presently owed a QX 70. Great service!
Murad Abbas

01 August 2017

Good place, usually servicing appointment is available very easily which I never find anywhere else in US. People are helpful. I dealt with a guy Milton he was very helpful. I gave 3 ratings because anywhere else I gave my car for service they provided loaner but here they don't, but good part was they provide shuttle service.
Chris Harbinson

12 February 2017

Helped us out in a pinch when our battery needed replacing passing through town. Great customer service!
DanNMichelle Stephens

16 December 2016

Had my M56 scheduled for recall service with the timing chain. Shortly before bringing it, the steering column malfunctioned, binding up and rendering the car unable to be driven. I had in towed to Modern in Greensboro. Infiniti corporate knows of the issue, but has only recalled in the M37 and not the M56, because there have been fewer M56 complaints, logically because there are fewer M56s produced and sold. Infiniti's normal repair while still under warranty in to replace the entire steering column, a $3500 repair. I was just outside of warranty, so they would not repair it. In step Service Manager Tony and Service Rep Milton, who would not accept that the failure of one motor would require the replacement of the entire column. Tony jumped on the phone, Milton got with the techs, an within an hour they knew exactly what to pinpoint. They took my car immediately (not scheduled to go in for a few more days for the recall) , fixed the steering column and performed the warranty repair. At the end of the day, all I was out was some time and inconvenience, they took care of everything. They have gained a lifetime customer and advocate. Stand up personnel who go above and beyond to serve, I can't speak highly enough of them. Further, I dropped by the other day to leave a thank you with them and as soon as Milton saw me, he knew exactly who I was, remembered me by name. It is very rare service that I found here and would highly recommend their entire service team. Absolutely fantastic!
Kawanta Durham

27 November 2016

We had a great experience at Modern Infiniti. David S. was well informed about the SUV we were interested in and didn't come off as pushy!
Lee Crutchfield

23 September 2016

Bad experience!! I contacted Brittany at Modern to do a test drive. I scheduled an appointment and unfortunately the vehicle got sold. I am not unreasonable however the dealership nor Brittany contacted me to let me know. Very inconsiderate of a potential new customer. Expected more from a Modern dealership and from Infinity!!
Vincent De Poortere

20 May 2016

Bought two cars here in 2012 and collectively over 150,000 miles. The Service Department is top notch, head and shoulders above others (had Jag, Rover, Lexus). The techs and managers are on top of it, always thinking ahead and go way out of their way to make it as easy as possible and to take care of any issues. They value and appreciate your time and business and I would highly recommend. Its where my next car will come from.