About
Location :
Added by Jopie, at 29 March 2017
Opening Hours
- Monday 7:00 AM – 8:00 PM
- Tuesday 7:00 AM – 8:00 PM
- Wednesday 7:00 AM – 8:00 PM
- Thursday 7:00 AM – 8:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 8:00 AM – 7:00 PM
- Sunday Closed
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14 Reviews
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29 December 2017
They used to be efficient and pleasant. I am very disappointed in the customer service from this dealership as well as Honda as a whole. I worked at a Honda Dealership up north and have owned 4 Hondas between my husband and I. I have never had this many issues with my Honda. It seems that even with all the new bells and whistles that Honda is putting on their cars, the warranty for new vehicles will not be upheld. I had an issue with my new 2015 Honda Accord randomly shutting off on me. I had it jumped 3 times and brought it to the dealership I purchased it from (Crown Honda) on different occasions only to be told each time that the diagnostic testing shows that everything is working normal. On the 4th time I had the vehicle towed to the dealership (per their instructions) so that they can see exactly what I am dealing with. The advisor called me to say that everything is testing normal but the vehicle is "as dead as a doornail" so they were calling in an engineer to look further.
Upon further examination, there is still "nothing wrong with my vehicle, Honda said to release the vehicle back to the customer". The service manager blamed the situation on "user error". When I report this to American Honda they looked at this same diagnostic testing and agreed with the dealership.
If, I am having the same issue more 4 times why doesn't anyone stop to think that maybe their diagnostic test isn't picking up something? Why can't the battery just be replaced to see if it works? Especially since I am still, per their qualifications, under warranty! After this experience, I think I will be switching to another manufacturer. One that actually stands behind their vehicles and supports their customers.response / report this review -
16 December 2017
We have bought a few cars from Crown Honda and have always been happy.
This time we were helped by Adrian & Dorian who provided an excellent customer service experience.
They were above and beyond to ensure we were entirely satisfied with our purchase and nothing was too much trouble.
I’d highly recommend requesting for these guys to deal with any potential purchase you may have in the future.response / report this review -
15 December 2017
First time I have been to this dealer and to say the least I am very impressed. All of the staff was so nice and helpful. Helped me immediately with what I needed and even added a car wash! Not the local dealer for me but I don’t care, worth the drive !! Will not go anywhere else after my experiences today! Look forward to coming back! Thanks again for making my first experience with your dealer an amazing one !
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15 December 2017
Was greeted before even getting out of my rental. Everyone was very kind during the whole process. They were extremely helpful and for me into a car that will benefit for years to come. I came back a year later for repairs and the staff is still wonderful and super helpful with repair estimates and the took extra care in explaining issues in detail, as well as giving me a print out of it. I recommend this place to everyone
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06 October 2017
Very nice dealership and vehicles! Although I ended up not purchasing from Crown Honda at the present time, I would absolutely recommend them and in particular a sales consultant by the name of Dane Morgan. He was very friendly, recognizant of buyer needs with emphasis on making sure the car they buy is perfect for them and taking buyer preference into consideration without being pushy. I will be back, and if Mr Morgan is still there, I will definitely buy from him!
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30 September 2017
I bought a car about two months ago from here and this place was Excellent. Customer Service was great, they were very attentive and my salesman Adrian was wonderful. He was very nice to me, very respectful, very detailed, really figured out what I wanted and he was able to meet my needs. I would 100% recommend this place and if you go there ask for Adrian, you will leave that place with the car you want and the car you need. Excellent 5/5
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29 September 2017
I went to Crown Honda a few weeks ago with my cousin who was buying a car. The service in general was spectacular, especially our car salesman Adrian Sanchez was amazing. Me and my cousin appreciate everything he did to make our deal happen. We love the car and it surpassed all our expectations. Adrian, I would work with you anytime. You are an invaluable asset to Crown Honda in Greensboro.
-Geraldo Lopezresponse / report this review -
17 September 2017
I went in expecting to purchase an older used SUV. I didn't even want to consider a newer vehicle thinking it was out of my price range. Justin Davis took the time to explain all of my options, the process and was never once pushy. He knew what I wanted from the initial phone call and had cars waiting for me when I arrived at our appointment. In fact I purchased the car he pulled, not the ones from my original list! It has all of the options I asked for and more. I ended up getting a much newer car that I LOVE and can most importantly that I can afford. I highly recommend Crown Honda. Make sure you ask for Justin, he's the best!
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03 September 2017
Wonderful experience having a few things done to our Civic. We worked with Keith Jones, who was very professional and knowledgeable. Crown Honda inspected the vehicle, and suggested a few other minor things it may need. They were not pushy at all when I asked them not to do them at this time, and were happy to do what I came in for both quickly and correctly. I look forward to having all of my regular maintenance done here.
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01 June 2017
I'll give the one star for the salesman because he was really nice and explained everything but other than that nothing good came from visiting them. After filling out all information requested online I was immediately contacted via email and text message. After thoroughly explaining my situation so I wouldn't waste their time or my own, I was told shouldn't be a problem and when was good time to come in and start the paperwork so we could get the deal done. After we set a date I still received multiple texts and emails making sure I had been contacted and got everything set up. The day comes and i drive from 40 mins away to meet at the dealership. After getting everything started and the car I looked at online brought out to parking lot for me to see, I wait patiently as they are saying were putting the numbers together for you and it shouldn't be much longer. After a little longer they come tell me that they would need additional money down or a co signer to help finish the deal. I explained all of this days prior before I even came to lot so I wouldn't waste their time or mine let alone a 40 min drive and gas back and fourth. So they then precede to tell me that maybe one other bank that "favors" for them will be open the following Tuesday that could possibly get the deal done or they could find another car that booked well for me. Well needless to say there has been no contact of any sort from them even when I reached out since then. So they will say and do things through multiple emails and texts to get you on the lot but nothing once you leave the lot. In a nutshell you can explain everything crystal clear before getting to lot but it's a whole other story once you get there. Thanks for the hour and ten minute roundtrip and fuel cost to be told something that i had already informed you about before I came.
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26 April 2017
This occurred in the certified preowned office. We had been in contact with a rep about the car we were looking to purchase (as we live in Raleigh) and stated what we wanted to pay and that we would buy today but if we can't get the price, we don't want to come down. They said they could do it so we drove down. Once we arrived, we asked for the guy we had been talking to, but he gave us to someone else to work with. After test driving we went over numbers and stated how we already talked about a price but since the new rep wasn't involved, he wouldn't give us the price. Once we worked something out, they had us wait in the lobby for paperwork but no one came to help us for 45 minutes. Whenever we asked someone what was going on, they'd say they don't know, not check with anyone, and walk away. After an hour, we finally got the finance person to do paperwork with us. Upon returning with the check, we were told they would simply get a receipt for us and the keys so we can go. The guy who left to get the keys came back after 20 minutes empty handed. We asked where everything was and he handed another rep the file to get the receipt but still had to wait on keys. If there was more communication from them, the process could have been a lot smoother and quicker and the review would be more favorable. But there was too much of an attitude of talking to each other and not helping the customer who was actually trying to make a purchase. Eli was a great and friendly sales rep who did his part, but that's it.
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19 April 2017
Wonderful experience having a few things done to our Civic. We worked with Keith Jones, who was very professional and knowledgeable. Crown Honda inspected the vehicle, and suggested a few other minor things it may need. They were not pushy at all when I asked them not to do them at this time, and we're happy to do what I came in for quickly and correctly. I look forward to having all of my regular maintenance done here.
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14 April 2017
Derek Williams was my advisor. His supper customer service is why I still come back to Crown Honda. I moved from another state and when I moved here, I continue to look for the warm, professional and great customer service that I received from NJ to follow me to NC. I am glad that Crown Honda is carrying on the tradition of superb quality of service. I would love to see Crown Honda have some morning and afternoon refreshments such as donuts and or bagels as well as the continued coffee and hot tea for the customers. Being from NJ, this is what the Honda dealer has for the customers. By having the comforts of home away from home while your car is being serviced is a great tool to have customers to continue their patronage to and recommending Crown Honda. My thanks to Derek Williams for his wonderful and outstanding quality of customer service.
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05 April 2017
I called the service center to see if they would be able to do an oil change, tire rotation for my ridge line truck.I didn't have an appointment but the service man Steve Duncan, said that would not be a problem. When I got to the shop Steve was very professional,efficient and showed a sense of caring. He asked if I was going to wait for it. I explained that I was being picked up by my wife. Steve said he would call when the work was completed. When the work was completed Steve called. When I got to the shop Steve greeted me we chatted about the work that was completed.He took care of the paperwork, had my car brought around and I was out on the road in less than 10 minutes. I am pretty particular about work being done on my cars. I must give Steve and the shop five stars for their professionalism and great service.
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