About
Location :
Added by Jopie, at 04 January 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday Closed
Gallery
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9 Reviews
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18 November 2017
The furniture has great versatile deign but is made cheaply and is not lasting. I purchased a california king bed frame and if it rubs aganst ANYTHING the veneer scratches or dents because the wood underneath is so soft. Poor quality ant very overpriced.
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28 October 2017
I would not recommend anyone purchase a restoration hardware leather couch if you have children, animals, blue jeans with metal tabs, fingernails, or any clothes that have metal attachments . I purchased a distressed leather couch in February of 2017 and the couch has now been destroyed by October 2017. I have two small cats and a family. Merely touching the leather causes damage. I have never seen anything like it. We had a leather couch for 10 years and didn't have any scratches. My animals do not use this couch as a scratching post. They are 10 pound cats. The damage they did was from getting on and off of the couch. Dog owners should run! This will be your nightmare as well. Restoration Hardware sells something called leather CPR. This product is designed to reduce the appearance of scuffs and scratches. I applied this to even the lightest scratches and saw no difference. This does not reduce the appearance of scratches. I called restoration hardware about my experience. I worked with a representative named Patience. She was very understanding and easy to work with but unfortunately restoration hardware determined they could not help me. Patience went to management a second time and requested someone help me. They then stated they would comp shipping if I wanted to purchase another couch I will obviously not be purchasing another couch after I have already spent around 5k this year on the couch that lasted less than a year. To make matters worse I heard someone in the background mocking me as I got off of the phone. This is an extremely disappointing experience.
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29 September 2017
I drool over this place. I don't like mass retail generally, but I can't help myself on this one. One time, when I had a hard day at work, I went to RH just to sit in peace. I find it as calming as a spa wait room. The employees have always been respectful and helpful as well. Bonus-- apparently, people can even buy the gorgeous furniture. ;)
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12 August 2017
Toni Hoge is amazing. She truly cares about her clients. Thanks to Toni we are RH fans.
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13 June 2017
Kristen is awesome. She's super friendly, and will work hard to take care of you. She has awesome style and is ultra smart--make sure you ask to meet with her because she's great.
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13 February 2017
Our experience with RH has been fantastic! The designers and managers have been super helpful and really friendly! They have all the materials in store - which really helps before ordering products. RH has been great to us- in many ways. I totally recommend the service from the SLC local gallery.
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17 January 2017
Although my experience was not in the SLC showroom, I just wanted to take the time to say how wonderful the customer service staff has been. I use restoration hardware for my own interiors as well as for my clients. I have had nothing but EXCELLENT service. I really to appreciate it in this industry :)
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14 January 2017
I went into the Salt Lake City, City Creek store to look at some chairs that I was interested in purchasing. The help in the store treated us like we were not good enough to be looking at their furniture. I am still interested in the chairs, but the help there needs to be more respectful to all of their customers. Not just the ones who look like they have money.
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11 January 2017
Last year we bought some beautiful Christmas decorations from the showroom. This year they aren't selling any small items, just a design gallery- no big deal. They directed me to the website to shop for the decorations; all good. Today was 13 days after the order and I finally received a notification that the items shipped. Not only that, but I received a phone call that several of the items actually were not in stock and that they wouldn't be stocking those items again. The representative gave a cold apology but no other offer, discount or compensation for the inconvenience. Restoration Hardware isn't a small company and in my opinion this was not acceptable. It's not hard to have a website that can manage inventory. In a day where small, local businesses are trying very hard to win the deal, I'd much rather take my business to them, get similar quality items and far superior service.
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