Chris Diaz was great to work with. He was knowledgeable about the product and professional in every interaction we had. I felt he had our best interest in mind was not aggressive just trying to make a sale. I would recommend him to any of my friends and family.
I recently took my vehicle to this location for an oil change. I was happy with the service I received once I located the express service department. I made the appointment online and arrived on time however, once I entered the service department I was told I needed to drive down the street to another location. The main service department no longer handles oil changes. I wish someone had communicated this to me.
Josh Sells was GREAT! I highly recommend him and Randy Marion dealerships! The entire buying experience was quick, easy and fair!
I would recommend Blake Thomas and Joshua Sells at Randy Marion's Chevrolet in Mooresville to all my friends and family! These two gentlemen are cut from a different cloth, they are top notch! I was amazed at their caliber of professionalism and how well they exceeded all of our expectations! We felt like family and my fiance and I were treated as such the whole entire time. I honestly won't go anywhere else as long as they are there. All you have to do is ask for these two gentlemen, and you will see exactly what I'm talking about and won't even have to take my word for it anymore! Once you experience what we experienced, you will feel the same as we do! Go see for yourselves, you will not be disappointed I promise! Thank you so much Blake & Joshua! Matthew & Melissa
Was very happy with my used car purchase right up until I came back with the key fob I bought online and needed to get it cut and programmed. At the time of the purchase, our sales person, Sudy, told us that if we got the second key fob, he'd take care of getting it programmed for our car. Come time to get it done and the story is completely different. "I said I'd get it programmed for you, nothing about the cutting of the key." Well guess what, I could program it myself as the directions are right there in the manual, but you can't do that unless it is cut for your vehicle. Did he outright lie, I guess not. Would I call that a dirty sales tactic, absolutely. So much for insuring their customers are completely satisfied with their purchase experience.
We are in the process of replacing our truck. We stopped to look, met a new sales person who was very pleasant and spent a lot of time showing us around. No pressure after looking at all their inventory, we will return.
I talk to Robin in the service department and got a quote to change my spark plugs, she quoted my $470 and when I picked up my SUV she said $499. I politely advised her that she quoted me $470, she said that was an estimate without your VIN. I advised her that I did provide her with my VIN, she then honored the original quote. When I looked at invoice it had $37.43, under miscellaneous, she found a conniving way to add it to my invoice. That was very deceitful. She is not to be trusted! She also told me I didn't need an oil change my oil life was 64 percent and then call me and said mechanic suggected an oil change. The mechanics aren't to be trusted either.
When I dropped my SUV off my remote was working and when I picked it up it wasn't. I have scrathes and chips on my vehicle from the carwash. Randy Marion is not an ethical business that I will support. They charged me 537.13 and then danage my vehicle.
This is the icing on the cake. I needed a loaner vehicle while my vehicle was in the shop. They provide complimentary loaner and they usually put you in a vehicle equal to your vehicle. They had the nerve to ask me if a Buick car would be ok, I drive a Cadillac SUV. She caught me off guard and I said yes, then I asked her if she could give me an SUV and she honored that. Yep, I have to say if I was Caucasian it would be a different story. It is very prejudice in the South. I pray one day that Caucasians will look at African Americans as people and not by the color of our skin and treat us as you would Caucasians.
I will be reporting this to BBB!
I have to say this probably was the best car buying experience I've ever had. My sales person Nick stayed with me the entire time, way passed the sale been completed to make sure my OnStar was set up, I understood and knew the features of the car and answer any remaining questions I may of had.
Even though it was the Fourth of July, the end of the day and it was super hot out outside. Nick stayed with me the whole time took care of everything I needed. I really have to say the entire staff at Randy Marion made it a great buying experience for me and I thank you guys for that.
I applied for a $9,998 vehicle and was told that I would need about $2,000 down or a credit worthy cosigner. For a less than $10,000 vehicle. I understand that my credit is not the best, but I at least had some money down and a favorably monthly income especially in consideration with my low monthly expenses. Still not enough. But, it's funny that I'm eligible for a brand new 2017 $16,000 car for $350 a month with NO MONEY DOWN! at Planet Mitsubishi in Charlotte. Sorry that I wasn't good enough in black and white print, because it cost you or whatever financial institution you go through six years of interest bearing business. Lower your noses a bit and you may make more money. That's the bottom line, right?
Just call randy Marion..advising I was wanted to get a oil change..Always was able to get a loaner if I didnt want to waitThe customer service was always great until today it was the worst customer service I've ever experienced.. S usual I wanted to leave my car and the customer service rep was refusing because she said they don't do that ever ..I have been with you guys for a long time.. I was going to purchase a new car with you guys but not now. I'm taking my business somewhere else
The service from Robin & the Team at Randy Marion service department was fantastic! We had a very strange electrical problem with our older Yukon and they took the time to troubleshoot and fix. I say strange because of course the car wouldn't start at random times for us, but when we dropped it off with them it worked just fine. So they kept trying to have it 'misbehave' for them until it finally did, and they fixed it right up. Meanwhile, they graciously let us borrow a loaner car so my wife wasn't stranded. Service and pricing was fantastic and we will be back in the near future to buy a pick up truck I've been needing:)
I also want to say that I greatly appreciate all the many things this company and family does to support this community. Many Thanks!
Chris Jackson was knowledgeable and personable. He answered all of my questions thoroughly and helped me find the best options and payment plans to suit my needs. After shopping around other dealerships, I finally felt comfortable knowing that I was in control of the purchasing process and fully satisfied before signing on the dotted line. I am not a fan of the car buying experience but Chris changed my mind. Now I will be a customer for life!
Grady and Nick were very thorough helping me zero in on the vehicle that would fit my needs.
When I selected a Buick, Grady took over. He made sure I test drove enough types to make a good decision.
Once I chose an Enclave , Grady spent hours going over it's features and making sure I understood how to use them.
The transaction went smoothly. Grady is a very knowledgeable, polite, and patient person.