We have taken both my wife’s and my vehicles to Quality Car Care for our oil changes, and have been very satisfied with their services. Recently when I was simply looking for a used single tire for a tire swing, they made sure to help me find the best one (size and newness). Genuinely nice folks.
Fast and friendly service. Addressed all my concerns accordingly. Demonstrated the problem on my vehicle in person, and proposed the most effective and efficiently solution. Utilize this great resource in Andover!
I take my car and my wife’s car here for any maintenance. The staff is friendly and helpful and always gives me an honest price. Very quick turn around and willing to stay later than most to get the job done and keep customer happy. Highly recommended
They got me right in when I called, took them an hour to take my wheels off of my car and put the tires on the new wheels I had with me, polite & honest. Saved me money by telling me that I didn't need an alignment on my car when I thought that I did. I will definitely be going here again. There wasn't a scratch on my new wheels, they did an excellent job, would recommend to anyone!
Good customer service. Always do the work that I ask for and they dont try and hassle me for any work Im not after getting done.
Fast, fair, and so helpful. Highly recommend! We were here from Texas, needed some work done quickly on our AC, and even though it was closing time, they did the work past closing time so we could get back on the road. Thank you SO much!
Quality auto took care an issue I had with the struts on my 97 firebird, Kent went above and beyond what he had too! Thanks for the refreshing drink and the quick service! Tracy Boyd!!!!
Great Customer Service, Very Reliable and Quick Service anytime I have had my vehicle at Quality Car Care. Thank You!
I love this place! They are extremely reliable and accurate when diagnosing and repairing my car. I would recommend them to anyone any day! great work!
The worst place to take your car. They don't give proper estimates, they don't inform you upfront about charges for diagnostics or tell you what and when the are doing something to your car. I came in to check an antifreeze leak and the lady at the counter had told my husband that there would be absolutely no charge for the check but when we came to pick the car back up not only was my car not waiting for me outside but she had deliberately lied to my husband and he had to pay $50 for the check that she had told him there would not be a charge for. I recommend expert auto at either location in Wichita because not only do they update you on what they are doing but follow through with their estimates or quotes before doing work to said car.
I was hoping to solve my wheel bearing problem at as little cost as possible, being relatively broke, so I bought the relevant bearing myself and removed the steering knuckle from my car myself in order to save on shop labor costs. I don't own a hydraulic press, and that's where Quality Car Care comes in.
Counter guy took pains to explain to me that the bearing I bought was inferior. It cost me $11 on RockAuto. The one he sells costs $65. Pretty clear what's going on there, but it doesn't bother me; he's gotta sell his products, it's part of how he makes a living.
As it turned out though, it didn't matter. Through what I can only guess to be a sloppy press setup, he trashed the flange on my spindle, forcing me to purchase a new flange and bearing from him (I am unable to do without a car during the workweek.) There goes my cell phone bill for this month.
He gets the replacement parts to his shop and installed fairly quickly, to his credit. Unfortunately, I don't notice until I get home that he's somehow managed to crush the strut pinch, making it impossible to put the steering knuckle back on my car.
It took two trips back to the mechanic's shop to get the thing bent back enough to go back on the car. He torched it, and pried on it. The pinch bolt hole is marred pretty badly, and the strut isn't sitting flush in the pocket anymore, but it at least fit back together.
Never ever going to this shop for anything again.
If you are looking for an auto repair business that is trustworthy, honest, and prioritizes customer care and relationships over all else, this is the place to go. I've recommended them to friends and family for the past 10 years and have heard nothing but compliments from their experiences as well. Highly recommended.