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Added by Jopie, at 20 January 2017
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14 Reviews
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16 December 2017
From the time I walked into ER until I was discharged 4 days later, the staff was very attentive and caring. Over the past 10 years I've been in several local hospitals because of aging parents and in-laws with various medical problems. The care and attention I received at Providence was far better than what I've seen provided at any other local hospital. If you need to be in a hospital, I would highly recommend Providence as the place to be. Kudos to the staff on 4-B.
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12 December 2017
My wife and I recently delivered our second child here (first was here as well), and while the doctors are amazing, the nursing staff (daytime) leaves much to be desired after this most recent visit.
I'm writing this here because the only patient relations is a phone number, and I like to have a written record of communications, especially for negative reviews. I might call, but I'd prefer they have an email for written complaints. This alone is worth knocking off one star.
The night nursing staff (Margaret in particular) was pretty good. All of our meds on time, I really felt like they were paying attention to us and were ready in case something went wrong.
The daytime staff, [Name Redacted] on the other hand, missed pain medication twice, once by more than an hour and the second time, the day of dismissal, by more than 2 hours. She apologized for being late, saying that she was "chit chatting and ordering lunch". I was kind of aghast at that response.
In addition, we had to remind daytime staff to provide medication on time, and pain medication was dispensed in the hallway on one occasion also by The same nurse (also flushed my wife's IV in the hallway).
We also had a problem with dismissal, the pediatrician came at 12:00 and the OB came at 10:00 (neither were a single minute late), but we didn't get dismissed until after 4pm (without being served lunch). I understand that sometimes it takes a while for the Pediatrician to do rounds, but it doesn't take three hours, and we only ever had been told by nursing staff that we would be dismissed around noon, with no update (would have been nice to know, we could have ordered lunch).
Again, overall the labor and delivery is well equipped, clean, and the doctors are top notch, the nursing staff needs improvement, more qualified people, or better pay to get better staff, or something.
The hospital is seriously tarnishing what could be a 5 star reputation by not hiring / paying for quality daytime nursing staff.response / report this review -
19 November 2017
I first of all, the nurses and doctors are OUTSTANDING, and the ONLY reason I am writing this is so SOMEONE can do something about the SLOW pharmacy and LACK of care for patients. A family member was in intensive care (ICU) and on MULTIPLE occasions, the calls to the pharmacy left ALL of us wondering why it took so long, but THE NURSES AND STAFF ALSO said that this is standard and they were sorry but they were frustrated also. This did NOT happen once, but MULTIPLE times even while we were here. Imagine while we were not. If you have a choice, it is difficult to say (because the doctors and nurses are SO GOOD).but I would NEVER come here again if I had a choice. Sad to leave such an impression because of a pharmacy. VERY SADmy family member is screaming in pain and all they can say is, sorry, the pharmacy is slow and we are waiting just like you.
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14 November 2017
My physician sent me to this facility after diagnosing me with kidney stones. He phoned ahead to assure a swift admittance as my pain was nearing the level of childbirth. We ended up waiting over an hour to be seen, and when the toradol shot wore off the attending Dr (Shuttie) refused pain medication and instead prescribed me Motrin 800. At this point I’ll be seeing my DO again and missing another day of work to manage the pain and make sure I’m passing the stones.
This was one of the most unprofessional atmospheres with some of the worst bedside manor I’ve had the displeasure of experiencing. As a health care worker I’m feeling duty bound to make sure people are made aware of this facilities shortcomings and avoid it at all costs. The University of Michigan is worth the drive.response / report this review -
17 October 2017
Last time I went, they took very good care of me. They also took very good care of my sister when she had blacked out from a migraine. They were obviously understaffed when I went, so there was bit of wait, but the nurses there were great. I didn't care for the male doctor I met though.
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07 October 2017
Had an amazing doctor in the ER today who was down to earth and cared about how I was feeling, she wasn't a stuck up doctor who doesn't give a darn. She was very thorough and made me feel safe to leave the hospital, Dr. Ferrell was amazing!
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22 September 2017
Good hospital until u get bilkedthe first bill u pay is not accurate. Then they send another bill with a much higher amount dueu call and make payment arrangements which r agreed tohowever their incompetent billing dept doesn't make notes of it and then u start receiving harassing phone calls from collection agencieseven though u have made payment arrangements. What kind of hospital is this
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16 September 2017
I had an amazing experience all three times that I was at Providence Park Hospital twice for two separate surgeries and once for a correction and that the check me over and had to stay pretty much close to overnight they want to make sure I was 100% OK to go home. The doctors and the surgeons and the nurses the whole staff are amazing people there so polite friendly extremely knowledgeable listen to their patients that's what's amazing they listen to us then make sure were comfortable that we are OK they were doing OK and they always let us know step-by-step what's going on with us with our testing or whatever they have to do the last blood work regular check up whatever the doctors on your staff to do to you they let you know what they have to do to your watch if I get done the staff at the doctors the nurses everybody there are amazing people I never go anywhere else if I ever need help again this is my Hospital I love Providence Park Hospital. Thank you very much to all the doctors surgeons and nurses anesthesiologists everyone who helped me in my time of need when I was there for all my procedures thank you very very much for making me better.
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30 August 2017
I went in for a women's health check back in February of 2017 that was advertised on channel 2 fox for a one time payment of 60.00 that I paid the day of the health screening I have got a bill every month since then stating I owe 32.56 more . I have called every time
I have received a bill. And they say we are checking in to itstill nothingvery dissatisfied to say the leastresponse / report this review -
13 May 2017
I had a spectacular experience with Providence Park for my spinal fusion. From the pre-op staff was very warm and comforting. The OR staff and post-op staff provided excellent care. I was inpatient for 3 days. On the floor, the nursing staff, aides, PT/OT all provided phenomenal, personal attention.
If there was a negative it would have to be the visit from the chaplain. I am not an overly religious person and was in the hospital to recover from surgery. The chaplain was rather rude, argumentative and when I asked her to leave she said that I must not want eternal life. I didn't really feel that was called for. I can understand that Providence Park is a catholic hospital, but not everybody wants to have someone else's religion shoved down their throats in a rude manner.
The superb care provided by the medical professionals overshadowed this negative blip and I still had to give them a 5-star rating for the magnificent care. It was greatly appreciated.response / report this review -
12 May 2017
Great the Best ER and the social work staff they really help me. and DR. Houseman and his staff awesome. DR. sara Husian my Primary DR. is the best. thank you providence Hospital. food was wonderful to .
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18 April 2017
Worst experience at ER. Doctor makes patient more get nervous.
My wife got bleeding at 7weeks of pregnancy and after ultrasound, first comment from Doctor was that there's no heart beat and saying she doesn't know about detail and go to see your doctor. No further explanation and no willing to make patient to feel better.
I went to my doctor and confirmed that baby is safe and heart beat is there.
The doctor in your hospital doesn't know how to communicate with patient also not speciailized. Just spent my monday and timeresponse / report this review -
09 April 2017
The Hospital Staff Saved Both my Parents Lives Multiple times on different occasions. We couldn't have been more thankful. The Doctors, Nurses and PCT's really made us feel like we mattered. We will be coming back for future medical needs.
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27 January 2017
My visit was April of 2016. I must say out of my six day stay the staff was lovely except one nurse but she didn't spoil my opinion that many others help me form. Down to environmental and transportation staff was very nice. The food was very good and tasteful. The doctor never gave up on finding out what was wrong and ran every test needed to get the answer. I'm very thankful especially after being at another hospital the day before and being dismissed. Keep up the good job. Working as a team to make a difference in people lives. God bless
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