had my vehicle in your shop 3 times in 6 months while I had a warranty. They did absolutely nothing each time it was there. Now that my warranty expired 2 months ago I need major motor work done. Not to mention your dealership was twice as much for repairs. Fixing my truck was never the first priority. Bill Preston is a slimy used car salesman. All he wanted was to out price his idea of what the truck was worth to me so I would decide to buy another vehicle. The only person to contact me was the used car manager. The issue with my vehicle doesn't happen overnight. It should have been fixed long before it got to the point it did. The service department is an unorganized mess that just wants you out as fast as possible to get the next victim in. Bill Preston also convinced us to not take our truck somewhere else when we called to get the warranty information. He told us the he personally would make sure everything was taken care of and we had his word the the issues would be resolved. Preston falls into every stereotype that you would want to avoid at a car dealership. They wanted to charge me 700 dollars to replace a 75 dollar blower motor the to me 10 minutes in my driveway. Please save yourself the trouble and go somewhere else. You will not regret your choice.
Caitlyn was very good at determining which vehicle fit my needs. She provided me with good options and insight as to the pros and cons to each vehicle I was thinking of purchasing. She also persuaded me to purchase a new vehicle as opposed to a used due to the incentives Chevrolet was offering this month. I really appreciated this because I came into Preston with the belief that I was not going to purchase 'new' due to the cost. She proved me wrong. Preston also worked with me on a tough trade-in situation that arose during the process. I appreciate Preston thinking outside the box and offering a solution to my problem.
I love the service department at Preston Chevrolet. Adam took great care of me like he always does. Everyone that I have encountered in the department always greet you with a smile and make sure that you are being taken care of.
Customer service was excellent. Sales and finances were not pushy and very kind. They took the time to talk to me about my wants and needs and even took my two year old son to the play room while I filled out paperwork! Please consider going here for your next purchase. It may be a bit out of your way but well worth the drive. Any service needed on your vehicle (I.E. oil change/ brakes) they will pick up your car and drop it off!!!!!!!
Best customer service! I LOVE my new car and I just can't say enough about how amazing the staff is! I wouldn't go anywhere else for a vehicle!
Mr.Adam Brown in your service department was outstanding to deal with he constant kept me up to date on the status of my vehicle and treated me like royalty. (FYI My vehicle is pretty old 2006 equinox) The Preston Family is lucky to have him on board. Thanks Adam.
They took care of us above and beyond my expectations. It's a hour drive from our house and I wouldn't hesitate to come out here again for the rest of my car needs as our family grows. I'm very happy with the care we received here and the personal touch. They never pressured us into anything like most dealers do so that was nice being able to breath and talk it over. I highly recommend this dealership to anyone looking for a vehicle. Will be referring friends and family here. No other dealership comes close in the service they provide
Work done in a timely manner. Staff as always friendly and professional. Clean waiting area and the free pizza is awesome. No complaints!
Update 6/30/17 - 5 stars. The owner Bill gave me a call today in response to my post the day prior. We discussed the fees which we agreed could have been a miscommunication and he agreed to correct the issue. I can now comfortably give Preston 5 stars for their willingness to make things right.
6/29/17 - 2 stars. These are the guys that give used car salesman a bad reputation. Watch them like a hawk. If you agree to a price, make sure you hold them accountable to it. They'll try and slip extra fees in there above what you have agreed to.
JJ Moore was great to work with. He find the exact truck I wanted with the right price. He and the dealership made me feel like I've been going there for years.
Even though buying a car can be a stressful experience. The sale people and all the staff were very kind and helpful and worked very hard to get us the best deal possible
This dealership was very friendly. Upon pulling in, they immediately went to work on my car to find the problem. They were able to diagnose the problem, replace the parts,test drive it and wash my car in less than an hour and a half. Plus, I called on a Monday and they were able to schedule me the next day. I have been to other Chevy dealerships and this one by far is much better. Thanks.
It's been a while since I've purchased a new vehicle and this experience was amazing! Everyone that we talked to was helpful, kind, knowledgeable and professional. I would highly recommend this dealership. 5 stars, hands down.
I deal with Preston because they treat customers like family and good friends. The same way I treat people in my businesses. They don't swarm all over you when you drive in the lot as your getting out of your vehicle like most other dealers. My salesman is great, not pushy and he is honest and it's because of this, my wife is considering making a purchase next week. The Preston Family supports the community and that says a lot.