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Added by Jopie, at 05 April 2017
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday 12:00 – 4:00 PM
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13 Reviews
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30 December 2017
I was quite satisfied with the reason for the trip, we were contacted to have a recall issue resolved. They were quite easy to work with and made sure I was provided transportation to pick up my Jeep once it was ready. My only ding; I had a tire needing air. I didn't ask for it to be filled, but dash light was lit. I would have expected someone to see that and rectify the concern. I didn't say anything, way to busy to interrupt someone for that minor a thing.
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24 December 2017
Every time I use service at Phillips I have a poor experience and this visit was no exception.
Upon arriving at my scheduled appointment time no less than four service writers were available, three of which were huddled together with a tow truck driver exchanging holiday wishes. One of them was sitting in his fortress of solitude, the cubicles where the Service Writers reside.
After the tow truck driver got in his truck, the service writers disbanded out of sight. I was left standing and waiting for someone to assist me in checking me in for my appointment. Why was I there? Because my front tire was low on pressure. I had just had the tires filled by them a week prior with nitrogen. Right afterward, I noticed my dashboard warning me of extremely low pressure on the drivers side front. This was right after I left. I called the sales manager and he told me to drive it for a couple of miles for it to register the tire fill. While doubting the need to do so because all the other tires registered, I complied. After 5 miles, still no improvement. The sales manager called me for an update because I was not going to update him as I was frustrated.
He told me to schedule appointment to get it looked at when I told him I could not come right back.
Back to the service writers. The remaining service writer in the cubicle noticed the others had disbanded and disappeared looked up and said, “Wow. A customer is standing here and all the service writers disappear.” He got up and assisted me with getting my truck in for review.
I sat in the waiting room for 45 minutes after getting checked in. The service writer asked if they found a nail or other issue if I would approve a patch for $40 and I told him I approve.
Finally, a repairman came to the waiting lounge and said my truck was ready. He said, “No leaks!” And I asked him how that could be. He looked at me puzzled and I told him I had it there a week before to have all the tires topped off and the tire was low after doing so. He shrugged his shoulders and said, “I don’t know what to tell ya.”
My truck is a 2016 and I had had in service about 5 times since owning it for minor maintenance and small issues in the past year and a half. Every single experience has been horrible.
Prior to that I had purchased a new Jeep from them. Same results. Service there is awful. They do nothing to fix it. Each time I ask to speak to the service manager he is not there or he is out to lunch or any other number of excuses.
Don’t use them. The sales team is amazing. Buy your vehicle there but find another dealership for service. :)response / report this review -
07 December 2017
Just returned from having my third (and last) bad experience at Phillips Chrysler. The last two times had to do with the initial repair work not being done. Eventually that repair was done (under warranty.) Today I brought in my vehicle for a recall. My appointment was scheduled a week in advance and I arrived at the scheduled time. A service adviser took my vehicle and told me that my wait would be about an hour, maybe a little more because they were busy. After about 5 minutes he reappeared to tell me that it would be considerably more than an hour and they couldn't guarantee that they could get to it today. Sorry Phillips, won't purchase a car from you or service a car at your dealership Unacceptable treatment of customer.
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29 October 2017
Mark wasn't like some of the "Sales" people I have dealt with in the past at other dealerships. He was laid back and extremely helpful when my wife and I needed him to be. He seemed very honest and knowledgeable about the truck we were interested in. I noticed 3 "Salesperson of the Year" awards on his desk. I believe he truly earned that title, and not in a negative way. Mark, I appreciate your attitude and approach to customer service. Thank you!
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13 October 2017
We walked in and met with Chris Perez to view cars. I didn't think my husband was going to purchase anything that day. But Chris was patient and showed him all they had in inventory. It only took about 30 minutes before we found the perfect vehicle. Financing was a breeze and we got a very nice interest rate. The entire staff was very careful to make sure we didn't have any surprises with the buying process or the car. We felt well taken care of and cared for. Thanks again guys!
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12 October 2017
This place is shameful. I bought a used Dodge Ram from them. First the truck had 3 outstanding very important recalls that they didn't bother to do before selling me the truck nor tell me about them. Secondly the salesman (Brian Baker) who is a flaming imbecile who thinks he's better than everyone, neglects to tell me that the truck has a huge dent on the roof, I mean a huge one! When I found out about the recalls I took it in and it took them 3 days to repair it. I use the truck for work but they give me a damn car for a rental. I ask the manager to look at the huge dent on the roof but he don't have the time to look nor does he care. This dealership will rob you and there customer service after the sale is beyond horrible. I'd give a 0 star if I couldCheck out the owners response belowThat should tell you all you need to know about this business. They only fixed the AC (which took 2 minutes) when I demanded my money back. This is a disgusting establishment..Go to Nissan if you want good service.
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04 October 2017
They service staff were fast and courteous.. the wait room was comfortable they had fresh coffee and they made fresh popcorn! I only had my oil changed and fluids topped off the process was pretty fast especially how busy they always are!
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21 September 2017
Phillips Chrysler Jeep Dodge Ram parts department was quick about ordering my tire and had it shipped in and placed on my Jeep the next day. The price was cheaper than some other tire places and they were quick and friendly. I'll always purchase vehicles and get them worked on there! Definitely see JD if you're looking to buy!
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30 June 2017
Wow, this is a great dealership!, I can't remember the last time I wrote a review about any business but had to make an exception for this one. I really don't like the hassle associated with visiting any dealership to buy a new vehicle and had resigned myself to the fact that I was going to have to spend the afternoon battling to get what I really wanted, rather than what the salesperson wanted me to have, but did I have a fantastic surprise!!. Matthew met me at the front entrance and his bright personality and excellent attitude immediately made me feel like this was a dealership I would like to do business with. I explained to him what I was looking for and with his helpful advice and excellent product knowledge we found exactly the vehicle that suited us. Fantastic!!, we were so pleased!, and now the boring bit with all the paperwork, but no, Lou came over, introduced himself, took away our information and in no time the paperwork was all done, signed, and we were sitting in our new pickup with Matthew "pairing" our cell phones and giving a very thorough explanation and demonstration of how everything worked. I am a very fussy person and maybe a little OCD but if I had a dealership this is how I would want it to run. I can't say enough good things about these guys but I will certainly be back for my next vehicle and would thoroughly recommend them to anyone who wants to enjoy buying a vehicle without the hassle. Matthew, we really appreciate the way you helped us with our purchase, you did a great job and are a great ambassador for Phillips, thank you so much, and the follow up call to check we were happy with everything and to see if we had any more questions, was over and above what I would have expected from any business, Thanks Phillips I couldn't be happier!!
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06 June 2017
I had a great experience getting my truck. Chris Rodriguez was extremely helpful and very understanding of my two handicapped children. Very accommodating also. I have a hard time speaking english and the gentleman that help me sign all the paper work was very understanding and did his best to help me understand everything. Thank you TO YOUR FAMILY FOR HELPING MINE.
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03 June 2017
I went to originally look at a used Renegade. We were approached by salesman Brian Baker. We told him what we were looking for and what our price range was. He told us that he could get us in a new Renegade within the price range we had to work with. I was skeptical as our last venture in buying a car was horrible. But Brian was able with all the rebates to get me into a new Renegade Latitude with some pretty nice upgrades for just a $1000 over what we had budgeted which actually didn't affect our payment that much. There was no haggling over anything. This was by far the best car buying experience I've ever had.
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16 May 2017
I am from Wisconsin and found the exact truck I wanted, called on a Wednesday and picked it up on a Friday. The buying experience could not have been any easier, all my questions were answered right away, I wanted some more pictures and I had them within 20 minutes. Jon picked us up from the car rental agency, without a question. When we inspected the truck we notice both front tires had some side wall damage, they said they would replace them no problem, but they did not have the exact tires in stock so they took us to Tires Plus down the road and paid out of pocket to have them replaced so we could get out on the road. I just cannot say enough how great these guys were to us, honestly treated us like family. On the financing side we worked with Brad Leonard, again could not be a nicer guy, made us feel very comfortable. He did not try to push warranties and insurances on us. Very clear and concise.
Thank you both
Joe and Kathyresponse / report this review -
12 April 2017
Absolutely fantastic! Employees are always so friendly. Receptionist in service could use some cheering up, however i still give 5 stars for everyone else is amazing. Always smiling faces and eager to help you. Along as you make an appointment, you'll be in an out within a half hour. I drive 45 minutes just to stay with this dealership. Keep up the great work.
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