A huge thank you to Brandon Evans and Josh Williams for such a smooth transaction in the purchase of my new (used) VW!
Brandon was super helpful and his communication skills put him at the top of the game. He is the most pleasant sales person I have ever dealt with. Paramount is blessed to have such a fine guy working for them.
Josh was extremely fast in getting all the finance paperwork completed. This guy is super knowledgeable and I found him to be extremely trustworthy.
As a whole, I could not be more satisfied with my experience here. I feel like I not only got a great price on my car, but I also walked away with a couple of friends.
When the time comes for me to buy another vehicle, Paramount and its fine staff will be the first place I visit!
Extremely good service.
I have taken my used CC here several times for repairs and they have always done a great job, after making repairs they inspect my car for any issues and have informed me of them and have even went out of their way to fix one problem at no charge. Had a nonstop oil pressure issue with my engine and they did what repairs they could to try and fix it. After clearing my oil pan and test driving it with no luck they tested my engine oil pressure and found it was failing completely and needed to be replaced, they didnt charge me for clearing my oil pan since I had a big problem on my hands. Tony has helped me so much with this wether it was advise on what engine I should get and what to look out for when buying one, or finding another car for me.
I am 78 years old and have had dealings with many dealerships over the years, some good and others not so good. Paramount VW should be presented with a ten star rateing! If one has any concerns about anything, be it sales, service or questions relative to either, Paramount will satisfy. I would like to thank, in particular, Bobbie Stenstrom, Brent Huffman and the service department. In fact the entire dealership employees will always greet you with a smile, courtesy, and proffesionalism. A satisfied customerfor life. Peyton Cook. Boone,NC
Have had my car worked on multiple times here and have always been provided excellent service. After getting a repair they informed me of my tire tread being dangerously thin, I would have never had know otherwise. After getting a set of tires they found that part of my suspension was falling off and they replaced the missing bolts at no charge.
Worked with Evan, Rudi, and Colton at Paramount. They were outstanding. Knowledgeable about the car, helpful, very friendly and always available to answer my questions. A top notch experience all the way around.
Ordinarily I am treated very well at Paramount VW. I live an hour away and this is the closest VW dealership to me. However, this time, I had to replace my keys and tow my car - which is obviously my fault - but I called several times to confirm that they had my key in stock and that it could be taken care of that day so that I would be able to drive back. However, not only was that not possible, my key wasn't even ordered. The representative was decently nice and asked if I needed a ride back but after asking around, no one was available. I had to pay someone to pick me up so I asked if I could be called as soon as my keys came in so I could plan to get a ride back down to the dealership. I was not contacted, and after I called and finally confirmed that my keys were there, I asked if it could be done that day and the woman sent me to voicemail (this was probably the third or fourth time this had happened in this process). When I eventually called back, they said I could come get my car and one of the reps emailed me a quote of $0. However, this was not the case and I was not expecting to get away without paying even after this crazy endeavor. My bill was $396 and after explaining everything that I had to endure over the past few days, they took off $50. Although everyone was nice and friendly when I came into the dealership, I was so surprised by this disorganization. I normally have no problem getting the parts I need and as I am in the middle of finals, I was very disappointed by this huge inconvience.
My recent purchase at Paramount Porsche Volvo VW of Hickory was absolutely flawless. The warm customer service provided by Evan Payne gave me the feeling I was dealing with a life long friend whom I could trust.His knowledge of the vehicle and its features were unprecedented! The finance manager Mark was open and honest about my options and there was never a since of pressure what so ever. I have bought over 5 new vehicles in my life and this was absolutely the best new vehicle purchase I have made. Paramount VW has gained a customer for life.
We recently bought an all-track wagon at another VW dealer in Charlotte. They did not have the parts in stock I needed but sure enough Paramount did. Then when the Charlotte dealer could not figure out how to install them properly, Randy at Paramount stepped up big time and not only made sure the parts were correct, but got me scheduled to get them installed the same day even as busy as they were. Responsive, great communication and they really cared about about my situation. Customer for life!
Dear Friends,
I recently purchased a Volkswagen from Paramount in Hickory and found the experience to be very positive. The sales team was responsive, honest, and positive. I was able to text the sales representative, Parker Grove, with regard to his availability and the specifics of the vehicle. I test drove three vehicles and was allowed to drive them as much as needed. Parker had the vehicles ready for me when I arrived at the dealership. Additionally, he offered bottled water, coffee, and snacks while in the waiting room. Ben, the finance officer, was very helpful as well and provided the additional information necessary for the purchase without being pushy. I would highly recommend this dealership.