Tim in the service department was amazing. He followed up with me in a timely manner and explained what was being done to my vehicle and made recommendations for upcoming maintenance. Palmen has earned my trust. Bought my last two vehicles from palmen ram and GMC. Hope to be back in a few months for a great deal on a GMC Canyon Diesel!
Shawn Haas is great to work with. Shawn makes the purchase experience easy and fast, he goes out of his way to find exactly what we are looking for and provide the highest level of customer service. Shawn has sold us several vehicles over the years and we will be back for our next one.
Courtney made my car shopping experience comfortable and easy. She does not apply pushy sales techniques, and is easy to ask questions from. If she doesn't have the answer, she makes sure to seek and provide you with the correct answer to you question. She also provided different options in order to find a good match for me and my needs.
I came into the dealership for tires and was interested in finding out when the 2018 Enclave was going to be available. After a visit with the new car sales manager who brought up the fact that there was a $9000 price reduction on the 2017 Enclave, My wife and I ended up purchasing one. Thanks to the manager Michael Hogan and Juan Resendiz who spent so much time with my wife and I, as we tried to decide between the 2017 and 2018 Enclave. When deciding on the 2017 Juan did a great job of explaining the features we wanted in the 2017 Enclave. They were great in answering questions and were not pushy. Juan actually stayed after his shift in the afternoon the day we picked up the car which shows his dedication to taking care of his customer needs. Thanks Gentlemen!
If you're looking for new tires, go see Tim Hoffman at Palmen. Tim hit a homerun for me! He researched my replacement tire options and offered up a great deal! He had my car in for the tire installation and ready to go when promised.
Another great service experience at Palmen!
Thank you!
Seriously fast, friendly, courteous service. I made and appointment, they got me right in when I pulled up.
Tim Hoffman and the crew are extremely professional, and want to please!
Highly recommend there honest approach to servicing my car.
Scott M. took great care of me today! I'm excited to drive home in my new-to-me Town & Country. From the front door to the refreshments area, to the kids play area, everything was great! Check out Palmen for your next ride.
Dan Cholly was a great sales person restrained by the, 'let me talk to my manager'.
Great personality no pressure. Made the car shopping experience very pleasant. Unlike last year when we bought my husbands truck. If Dan was not there we would not have returned to Palmen.
I have a HUGE complaint about buying a luxurious Cadillac and getting Walmart car mats. That was really crappy.
Then they tried to sell me mats when I asked.
When I called the dealership, Jason was very kind to squeeze me in at the last minute for an oil change before my out of state trip. Joe the service writer was very courteous and I had asked him to call me when the car was done because I might be at Menards and he did. The car was ready to go earlier than promised which was great. My car was washed and looked great at pickup.
Thanks,
Randy
Took my car here for emissions, very comfortable lounge to wait in and very kind staff. Definitely will be back!
Between Robert Hayes and Mike H., the manager they worked with me effortlessly to get me the right vehicle at a price I could handle.
Great team work!
The worst sexist customer service I have ever been subjected to. Your manager was rude (Mike), the service technician never called me back when he said he would (Jason), your customer service representative is right when she said 'Well you obviously don't want to be helped.' (Pam) which she is right because I did not want to be transferred to her in the first place. Not only that the car I bought made it 5 minutes down the road and the check engine light turned on! Why would you sell me a product and not service it before someone buys it! Then no one wanted to tell me what was going on and I had to get my fiancée involved and lo and behold all of a sudden it is fixed. That's great they changed the oil for me but honestly that makes it a lot worse because the car should have had an oil change the day it was brought in. So for the 1 star in the 'How did we do' question is generous. The only people who were helpful was our salesman Roger Johnson because I know a salesman just sells the car. He was trying his best but it wasn't his department to know what was going on. It was the service technician's job and let's face it, he did NOT do his job. The receptionist ladies were awesome as well trying so hard to connect me with anyone who could tell me what was going on with the vehicle I purchased from your company that I didn't get to even take home for 5 days 5 minutes after I bought it. In the end GM I was no where near impressed with Palmen Motors in Kenosha, WI. It was a shady, dirty and demeaning exchange and I will never go there again.
A PARTIAL REVIEW. (I have never looked at or purchased a vehicle from this business, so my review is quite limited.)
This is the place that I always have my emission testing done. It is very clean, the employees are friendly and polite (even though I am only there for a free service). Inside, there is a comfortably sized seating area with several small tables, a couple of televisions, vending machines, and (my personal favorite) free freshly baked cookies and coffee. There is also a small, enclosed play area for children. From my admittedly limited experience, I saw nothing that I considered as a negative.