Bought a 2015 Jeep Wrangler from Ian Miller and couldn't be happier with the vehicle or the sales experience. Will recommend to all I know.
Recently moved from Colorado where used Jeeps are plentiful but never saw one this new with less than 30k (mine is just over 18k) for under $35K unless you're buying from a yard. Great condition Jeep and great people at Hoffman. Haven't dealt with service yet but will update once I've have my first service cycle completed.
Cody was great to work with. Our goal was to trade out of two vehicles and into one minivan. While we had to eat some of what we still owed, we'll be saving money in the long run. We are now in a new, reliable Pacifica. Thanks again, Cody!
I was about 9 hours from home when my water pump started leaking. Johnathan and Orlando in the service department were able to fit me into their full schedule, provide me a loaner vehicle for the day and get the truck fixed before 5 PM on a Friday. They were great to work with. If I lived closer to them I'd be doing business there.
Let me start with the fact that I am in sales and have high expectations when it comes to customer service. I bought my truck at Tate Chrysler in FREDERICK Md. I was very happy with the sales process but was quickly unsattisfied with the service department. I began coming to Hoffman after giving Tate two chances. Hoffman has been great. They have actually exceeded my expectations. I was coming for regular oil changes and tire rotations monthly. I put 70k on my truck in just over a year. I have always been a Ford guy until this purchase and never experienced any service like Hoffman. They recently went above and beyond when I had trouble outside of my warranty and also getting a rental car. I will continue to use Hoffman monthly for service and will most likely purchase my next truck there as well. I will NEVER buy an overpriced under equiped Ford again after this experience. I buy a truck every 2-4 years so service is very important to me. Everyone at the service department has been above aveagre and I do NOT agree with some of the recent reviews. Hoffman has a thumbs up from me strictly based upon service at this point and they have also earned a satisfied Chrysler owner.
I went in for an oil service and 4 hours and 25 minutes later with over a $400 bill I was able to leave. This was really the worst experience I have had at a car dealer since the last time I took my car to Hoffman for a service. The staff is fantastic and very friendly, but I will never in my life bring my car back to Hoffman for a service ever again, let alone buy a car from them. I'm pretty sure I will never buy a Chrysler again.
Horrible service, i feel like they're always trying to con me..
I worked with Quenton. He understood what I needed/wanted and he made the sale happen. Thanks Quenton for my new Ram 1500 Big Horn😁😁😁
Service Dept. Is nothing but liars. Unprofessional, can't admit when they are wrong. Don't know what they are doing. I will never buy a car from them again. I also would not recommend anyone else to buy from them either.
I had a very good experience buying a new car from Hoffman. The price was right and the drive was worth it for my car. Ian handled my transaction professionally and I didn't have to wait long at all to finish the paper work.
Highly recommended! We just purchased 2 brand new cars from Hoffman this week! Quenton is an outstanding salesman! He made sure we had what we want in a vehicle. I would definitely recommend hoffman and Quenton to anyone!
Incredible customer service here!! From drive up to drive away we were at ease and comfortable. Easy to walk in and shop with questions. Not a high pressure environment. The entire sales team were super helpful not only our salesperson. Recommend this to any buyer new and old.
They think they are a bunch of scam artists sending out game vouchers stating you win money just to get there and tell you that you haven't won anything, the BBB should step in and put a stop to this crazy tactic just to get customers in their dealership they should have to pay out exactly what it states on the game piece that's one way of putting an end to it, if you want customers be a good dealership with competitive prices and earn your respect. Think I'm stupid gonna waste my time on this stupid scam and I know a bunch of retards fall for this every time they send them out.
Worse Dealership Ever" - 2016 Charger RT
Contacted this dealership about a vehicle and made an appointment. I work for a living and could not get to the dealership till Saturday. I was told that they would hold the vehicle and it would be ready for us Saturday morning. We live 35 miles in a different state. So Saturday morning comes and we recieved a email confirming our appointment. We drive to Hoffmans Chrysler. No one was waiting for us. Finally talked to some sales guy that was trolling the load. Had to show him a email about the vehicle that was on hold for us. He said no one told them that the car was on hold and the had sold it. What good was a appointment when there was no one there too meet us. Will never deal with this worthless dealership again ever!
I'd recommend the place. I didn't purchase from them because it just wasn't the right fit on my behalf financially, but they went above and beyond to try to get me where I needed to be. Everyone was very professional and helpful, especially the sales guy Jake. Great dealership.