About
Location :
Added by Jopie, at 25 March 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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14 Reviews
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20 December 2017
I have been dealing with this dealership since it used to be Joe Madden Ford many years ago. The staff at this readership is super friendly, knowledgeable and helpful. They have lots of employees that have been there for many years or at least have been in the car business for a very long time. The new facility is awesome. They have a beautiful waiting room with a TV, WI-FI, free coffee, water and great accommodations for the customers who are waiting for their vehicles to be fixed. They also have a very nice dining area for all their employees. The shop is beautiful and has brand new state-of-the-art equipment, including big fans to keep their mechanics cool in the hot summer days. Oh and let us not forget the showroom!!! it's gorgeous, it resembles a high-end luxury car brand showroom. The only thing they need is shades on the westside of the showroom. You can't see anything if you're looking from the East facing West as the sun is going down, it blinds you real bad. I was there picking up parts, also checking out the facility as the sun was going down and had to get out of the showroom.
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16 November 2017
Chris Powell is a great sales person who worked hard to find us another car since the one we came in to see was sold. With the help of John Grubbs, Chris presented us with a fair deal for our trade in and the car we bought. Overall, it was a pretty pleasant and painless experience.
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16 November 2017
Brand New facility in Downers Grove. Friendly service and sales staffs. I had my brakes serviced. They thoroughly explained their recommended services but gave no grief when I declined some of ther recommendations and opted for just the most critically needed ones.
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07 November 2017
Nice dealer. Nice guys Chris Powell, John and Kevin are the best.
Chris set me up with a nice 2018 F150. They stayed late to market it happen.response / report this review -
05 October 2017
The Packey Webb Ford service department is the best! The engine light in my F-150 pickup was on and Packey Webb was on my way home from work so I stopped in. Even though they appeared to be very busy Vince got me in, hooked my truck up, diagnosed the problem, had the part, fixed my truck, and even found time to change my oil. I use my truck for work every day so to be able to get my truck fixed that fast is huge. Thanks Vince. I've been very unhappy with the service at a couple of other Ford dealers near my house but I'm 100% satisfied with Packey Webb Ford. I will be going back there for all my service and when it's time to update my F-150 I'm going to Packey Webb Ford.
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27 September 2017
After the mechanics strike, I was expecting a huge backlog that would prevent me from having my car fixed. But i was able to get a relatively quick appointment, and Rick listened to my problems, accurately documented them, and had my vehicle fixed on time and on estimate. He even arranged a loaner for me so I wouldn't need to sit in the waiting room all day. Great service department. Do what they say, and leave the car cleaner than it was dropped off. Thanks.
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14 September 2017
Everytime I have a car in for service I am totally informed. Everything is explained to me when I meet with the service advisor. I get a text message immediately with contact info from him. If they do not have a loaner for me they always arrange from Enterprise. It's nice that on my return I don't have to bring my loaner back to Enterprise. I can just drop it off at Packey Webb when I'm picking up my car. Best dealership I have ever dealt with.
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13 September 2017
I recently bought a used car. Very good price and I had a pleasant experience.
But they included a warrant that I didn't want after a week. So I went back and they promise to refund me the almost 3,000 for the warranty.
A month later and after 4 visits back to Packy Webb, it was still on my bill. Waiting for another month to see if they finally got it RIGHT!! They are REALLY helpful when you're purchases a car through. 😕response / report this review -
05 September 2017
My wife and I were looking to get a new to us (used) SUV with a 3rd row of seating now that our children are growing and road trips are more frequent. We noticed on Packey Webb Ford's website some good deals and I filled out the link to have someone contact me about scheduling a test drive. I filled out the form on a Saturday evening and withing 5 mins a very nice woman, Jessica, called me to discuss the car and find out when I could come in. She was not pushy or pressuring at all, I asked her to call me on Monday to figure out when we could stop by. She called me as requested and we scheduled a day/time to test drive the car we saw online. When we arrived at the dealership our name was up on the screens in the dealership, we were approached by a salesman, Evan, and he was very welcoming and easy to talk to. He had the car pulled up front for us and we were test driving the car in a very short time. He asked if we were interested in purchasing the car and wanted to see if he could work out the numbers for us, he worked with his business manager, Chris, and he was able to get us a deal that worked within our budget and expectations.
This was by far the best car buying experience we have ever had. I have never owned a Ford before but I can honestly say that if the car drives half as nice as the quality of service we received at this dealership than we will be more than satisfied. I would strongly recommend this dealer and especially thanks to Jessica, Evan and Chris for their outstanding customer service!response / report this review -
10 May 2017
Be careful using their service department. I had a terrible experience with them not doing a recall correctly the first time. They also promised to finish my car at a specific time and after going up there not once but twice to find my car not completed. They never called to update me so I came when they told me. My entire family drives Fords and you will be sure we are not going back here again.
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10 May 2017
New and Used purchases have been left me satisfied. Good financing offers thru Ford, and professional salesmanship. Their service team get me in and out quickly when servicing my kids and my cars, and I am comfortable that they do good work. Highly recommend this place for buying a car and servicing your Fords
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08 May 2017
I started using this dealership for service when I moved to the area. It is always simple to get an appointment. The staff is professional, helpful, and friendly. They have shuttle service which is very convenient. I have mostly used them for recall appointments, but will begin using them for general service and oil changes as well.
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01 May 2017
I worked with Elliot Sivewright from Sales to find an SUV that worked for my wife and I. After no "new" cars were a fit for us. We test drove a used Ford Escape with low mileage. Elliot made the sales process easy and was up front with all costs and negotiation. I would not hesitate to use or recommend Packey Webb Ford to friends or family.
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01 April 2017
They did not have the car I was looking for at the Dealership, but the very next day they called and told me they had the car I wanted. Fast, friendly, courteous service, expert advice, and the deal took under 2 hours and I was on my way back home! I had the same quality experience when i had my splash guards installed by their Service Dept.! Things will only get better for Packey Webb Ford, because they are expanding to a brand new state of the art facility right across the street. I have other Ford Dealers much closer to my house but I decided to go with Packey Webb and I couldn't be happier! :-)
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