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Added by Jopie, at 19 May 2016
Opening Hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 7:00 PM
- Saturday Closed
- Sunday Closed
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10 Reviews
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09 November 2017
Ordered a flag pole as a Birthday gift on 11-3-17. Made the decision to purchase from this company as the estimated date of arrival was 11-9-17. When I checked to see why a shipment notification hadn't been received on the 6th, discovered that the shipment was still awaiting processing. I sent a note to the "Customer Service" via e-mail, stating that I wished to cancel this purchase, as it was obvious that delivery could not be accomplished by the estimated date given at time of purchase. After receiving no reply, I again checked the status of this order on the 7th, to discover that it was still awaiting processing. I sent a much blunter request for cancellation of this order, stating that I would find a suitable facsimile locally, enabling this gift to be delivered as intended. Again, no reply was received, but late this afternoon (11-8-17), received notification that this item had been shipped. When I utilized the tracking number provided to determine the "New" ETA for this item, the result was a message that "Electronic Notification Received, Item not picked up"
I have attempted to cancel this order twice. Not only did they not do as asked, but appear to have shipped the anyway. I STRONGLY SUGGEST YOU AVOID DOING BUSINESS WITH THIS COMPANY !!!!!!response / report this review -
25 October 2017
Their warehouse and the work flow was organized! Areas were clean! The workers were doing a good job and paying attention to the details! The manager was down to earth & super friendly! Now this would be a great company to actually want to work for!!
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16 October 2017
Terrible customer service! I placed an order for four LED panel lights. All were shown as being in stock and would arrive in estimated two days (they’re in Pittsburg, I’m in Cleveland, so not far at all). When the items did not arrive and my credit card had not been charged yet, I called customer service. They said one of the lights was not in stock and was holding up the whole order, even though the website said everything was in stock. Why didn’t they call or email me to tell me that? I asked them to split up the order and send me what they had and they did. But unfortunately the in stock lights were shipping out of Nevada and would take almost a week instead of the estimated two days. For the out of stock light, I canceled that one and selected another fixture which was in stock in Pittsburgh. Five days later and it has still not showed up so I called back, and customer service could only apologize that they had not shipped them out! How long would they have sat unless I called?!!
these days when you place an order online, you expect it to show up when it is estimated. Simple. I should not have had to call customer service multiple times - they should be noticing these things and contacting me! The products I have received so far have been good, but customer service has been poor.response / report this review -
07 July 2017
Worst online store I've ever dealt with; customer service is horrible. Just trying to purchase 2 flag pole kits. Was originally told my credit card didn't go through, when in fact it did and was charged 30 days in advance of a product that still has not shipped. My credit card company is handling that disputed charge. Then was told multiple lies over chat, email and the phone that the product was definitely going to be shipped multiple times and it never was. Would have just cancelled the order if it wasn't Father's Day gifts that I had already given pictures of the poles to the recipients. Highly recommend staying away from this company.
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03 July 2017
Never received items. Sent two emails to support email address provided and no response. Forced to dispute charge with CC agency.
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06 May 2017
I bought the $80 telescoping 18' from Online, and loved it upon setting it up. Gave it TLC, and installed & operated it properly, as there was only one way to operate it.
A few months ago, we for forecasted to have a windy day, so I lowered the pole at the base section.
Well,..it would NOT go back up again afterwards!
The mechanism to lower, is to push in the spring loaded metal button, and the upper section slides down.
I'm a electrical/mechanical tech, and this pole is somehow mechanically locked up INSIDE!
It's not stuck like it's dirty, but is literally locked.
There is no way to un-lock it without destroying it.
I called Online for help several times, and their response was, if you can't fix it, then you need to buy a new one, cause it's out of warranty !!!!
One time, they said they would contact the vendor for help, but I received absolutely NO help at all.
I explained that this pole must has a manufacturer defect, and a warranty should not be an issue, like a car being recalled years after warranty ends.
Bottom line, in my opinion, Online does NOT care.
Poor customer service, and will NOT backup the products they sell.
$80 wasted, and I cannot afford another one.
I will buy a simple, less expensive sectional pole next!response / report this review -
24 April 2017
I make two purchases to be delivered to a forwarding freight company in Miami. My orders were then to be delivers to to Jamaica. On both occasions my orders did not reach the Miami address as the post office could not deliver them there! I telephoned today to try ad resolved it, but the customer service staff was not at all helpful. She could not give me an explanations as to why my goods were not delivered to the freight company, and told me that I should contact the post office in USA. I told her that I would never use them again with that sort of customer service attitude . Now I will find another company to spend my money with.
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22 November 2016
They'll spam the crap out of you just for happening to browse upon their site! I can't even imagine doing business with them.
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14 June 2016
Online Stores, Inc. is a privately held American e-commerce business and a top 500 retailer. We operate several niche retail websites. We sell flags, flagpoles, tea, teapots, safety equipment, custom hard hats, work boots and construction clothing, pool toys, mobile device cases, and promotional products. We use the power of the Internet to supply large volumes of product very efficiently. Unlike many online stores, we manufacture, distribute and customize many of the products we sell. We have a large warehouse full of merchandise, so we can ship to you directly and quickly. We sell at highly competitive prices and we aim to provide great customer service.
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26 May 2016
Do not use this online site! I found this site through Amazon and placed an order. Upon clicking "Submit Order" I realized I ordered the wrong size of flags. I immediately emailed customer service and then called. Usually on Amazon you can change or cancel an order after placing it. I was told by their customer representative that they could not change the order but to contact them when the order arrived for a return label. I did so and heard nothing for a week. I sent another email and three days later received a response that I would be charged a 25% restocking fee. I replied that I expected a full refund - this was three days ago and I still have not received a response. Do not use this site!
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