Name: Old Town Trolley Tours Key West
Address: 1 Whitehead St, Key West, FL 33040, USA, US
Telephone: +1 305-296-6688

Old Town Trolley Tours Key West is a travel agency, located at 1 Whitehead St, Key West, FL 33040, USA. They can be contacted via phone at +1 305-296-6688, visit their website www.trolleytours.com for more detailed information.

Location :

1 Whitehead St, Key West, FL 33040, USA

Contacts :

Added by Jopie, at 04 February 2017

Monday 9:00 AM – 4:30 PM
Tuesday 9:00 AM – 4:30 PM
Wednesday 9:00 AM – 4:30 PM
Thursday 9:00 AM – 4:30 PM
Friday 9:00 AM – 4:30 PM
Saturday 9:00 AM – 4:30 PM
Sunday 9:00 AM – 4:30 PM

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Henry Butz

16 November 2017

Fun, attentive staff and great experience. Great way to see Key West and pick up on local information. They do put extra cars into service when there's an increase in demand. I ran the circle once then stopped at a few places for sightseeing. Highly recommended. It can get busy in the morning if there's a cruise ship in port.
Ajith Dhati

09 September 2017

We hopped on and off a couple of times. Or guides were great.
Jeannie Gnade

28 April 2017

We took an excursion from our cruise ship in Key West and went on the Old Town Trolley Tours of Key West. Our guide was Louie. If the company could clone Louie and put him in every aspect of tourism people would be standing in line not only to see the sights but to listen to Louis. He made our excursion EXCELLENT. Had a "great" time.
Jeffrey Weil

10 April 2017

The old town trolley is well worth the price of admission. We took the trip all the way around the island and got the whole tour. Our driver was very knowledgeable and told us a lot about the island. We then took the trolley as a ride around the island but be worn that they stop at around 4:00p and you will need to source a new ride afterward.
Patti Gale

03 April 2017

We bought tickets for the train tour on the Key Express. After getting to town we found out the trolley takes you to more places covering the whole island and since it's the same company we could exchange our tickets. At the corner of Truman and Duval was the pick up for the train. We tried to exchange our tickets and were treated so badly by a woman named Cynthia. I wish I had gotten her last name. Both my husband and a friend travelling with us were treated with such disrespect. This woman should not be dealing with the public. Fortunately for us a young man working there secretly (because he was scared to death of her) let us know what we could do. The train driver, who couldn't have been nicer, dropped us off at a station in Mallory Square where another very nice gentlemen exchanged our tickets. The trolley drivers, Jim and Kevin could not have been better. Nice, friendly, informative, the exact opposite of Cynthia. I'm truly not one to complain and usually let things roll off my back but this was unbelievable! Another employee we spoke with knew exactly who we were talking about so why this person still has a job there is puzzling. Other than the start of the tour we thoroughly enjoyed ourselves!
Elizabeth Maxwell

01 April 2017

We paid $65 to do the tour. We have 2 kids and it's easier than walking. We got off at a stop for a bathroom break and have now been waiting an hour at this stop to get on another trolley bc they are all full & nobody called dispatch to let them know people were still waiting to board the trolley. I had to call them myself after 2 trolleys leaving full. Insane!
Susan Stevenson

24 February 2017

First time to Key West. We booked the two day trolley and enjoyed the tours and info provided. Hugo on the first tour was super entertaining and provided us with lots of good history and KW facts. Used the trolley to get around instead of walking everywhere.
Mary Welsh**

11 February 2017

I traveled with a group of eleven: dad (handicapped with a walker), my mother (90 years old) and my other mom (with a loss of sight in one eye) along with my adult children. We took the trolley and had to get off at the end tour, we then reentered another trolley after waiting a few minutes then traveled to #3 stop but were unable to get a ride back. I sent three members on foot and the others (8 total) waited and waited and waited.

The agent at the site location was unable to keep us informed with the situation, she provided the Dispatch Manager Gary's number to me. I informed his two trolleys had gone by full and three traveled to get gas.

After three calls to the Dispatch Manager Gary, we got a trolley that took us to the 13th spot, she mumbled inappropriate comments and negatively address the trolley participants that she had to go off route to aid us - this was uncalled for, then another driver picked us up and delivered us to the beginning so that we could return to the ship.

My parents were hot, over heated, and anxious about their ship leaving without them. It was the last day of a wonderful vacation and cruise, unfortunately this experience left them with a negative impression of your service on the island.

What can be done to provide better guidance and service??????? Your service feel very short. We have ridden your trolley in St Augustine and Savannah with great success and fulfillment. Key West Trolley experience was totally unacceptable, so sad!!!!