Thoroughly unsatisfied with the customer service and quality of merchandise. They may have quite a variety of plants but in no way does the staff know how to take care of them.
I wanted to talk with one of the staff about a type of plant I was interested in buying. There was a set of plants that was withered and one of them looked rather healthy. I wanted to know why the others were withered and if the healthy plant would run the risk. After being told by a staff member to wait at the customer service desk for the "expert of the department", I over heard the same staff member mentioning to another that the person I was waiting for wasn't in. 15 minutes later I asked a passing staff member about my situation and she finally informed me the "expert" wouldn't be in today. She did ask if she could be of assistance but when I asked her my questions she said I should look on google Unfortunately for me I decided to buy the healthy looking plant.
My second and last interaction with this establishment, came when I tried to return the plant I had purchased a day before. Over night the plant I bought had withered like the others. When I spoke with one of the staff about returning it, they said they wouldn't refund but they could exchange for the same plant type. I then explained what I had previously saw and that they should probably take the plants entirely off display and figure out what was wrong with them. The staff member started accusing me of not knowing what to do with plants and refused to give me a refund.
Needless, to say I will be taking my business some place else.
Bought our Christmas tree here this year a few weeks ago and.its dead! Not drinking water at all. The employee that assisted us said he would cut the trunk and trim branches off the bottom. Apparently that didnt happen. Just hoping it makes it the next few days safely for Christmas morning. Never. Again!
Nice ppl cool place great selection a little pricey
They are always so helpful whenever I have a problem. They take care of any warranty issues promptly
I love this place! They have healthy, beautiful plants plus a great gift shop. This is my "go to" store for truly unique gifts. The staff has always been knowledgeable, helpful and pleasant.
The selection and variety of plants and flowers makes this place a gotta go their place. You wont regret it!
They have extensive selections of plants, decors & other accessories but a little pricey. Good place to walk around to get ideas & employees are mostly helpful.
Employees were very helpful and friendly. There are so many plants and shrubs to choose from it was hard to select only the few we needed! The gift area is beautiful and pleasant to browse through.
If you could give 0 stars I would. All I wanted was a flat of vegitable plants. When I walked on the front there was one register open with 4 people in line. 3 other employees were standing near the registers talking despite the customers waiting. When I asked where I can find an empty flat and what direction the vegetables were two of the employees looked at me, ignored me, and went back to talking. I wanderd away and found them myself. When I stopped an employee and again asked for help my wife and I were treated like we were bothering him. He gave a generic explanation and walked away. Despite my frustration I continued getting my plants but at the checkout the cashier was also very rude and one of the employees who ignored me the first time so I walked out. Horrible experience and will never go there again.