ODaniel Chrysler Dodge Jeep Ram
5611 Illinois Rd, Fort Wayne, IN 46804, USAAbout
Location :
Added by Jopie, at 14 February 2017
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
Gallery
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15 Reviews
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23 November 2017
The salesman and finance manger were great. They walked me through everything I needed to know. This dealership is so much better than the other one in town. This dealership has great employees and practices that do not try and rip you off like the other one. No hassles here!
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13 November 2017
Jeff Cearbaugh did an incredible job for us. He found the perfect fit for our needs. I sent him an email on Monday morning explaining our needs for a car, 6 hours later I was in his office and he had 7 cars set aside for us to test drive. It didn't take too long to fall in love with the Dodge Journey. We appreciate Jeff's sincerity, honesty, and desire to help us find the perfect vehicle. Than you, Jeff!!!!
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07 November 2017
Easy to deal with. Straight forward and honest. Sales man Justin was good. I would recommend this dealership to a friend or family member. Ill be back.
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30 October 2017
Great experience! Rick Z. was very knowledgeable about the cars and warranties. Jeremiah J. made signing quick and easy, but also explained everything thoroughly. Both were very honest and personable. Would recommend!
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23 October 2017
We have now purchased three vehicles from O'Daniel Jeep and have had wonderful experiences each time. Brett Paul is the salesman we have dealt with for two of those vehicles. He and the entire staff have worked diligently to get us into the proper vehicle and payment structure that we were seeking. Their knowledge and understanding of how customers should be treated is without reproach. I would recommend anyone to their dealership!
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29 September 2017
Great salesperson Pat Garrett. Very helpful from sales to dropping off my Jeep after the paint protection was applied. If you are shopping for a Jeep go see Pat Garrett at O'Daniels!
Also, Andrea in fianacing is great too and very helpful!response / report this review -
02 September 2017
I have always had a good experience here! Will continue to bring my car here for oil changes and other repairs even though it is a Chevy. Service department is always very helpful.
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01 September 2017
Would love to mention the name of SALE guy MARK CAMPATI who was very honest to describe the detail of the vehicle. The vehicle I was most interested in. Helped me to take a good decision and yea DISCOUNT as well. Meet with that guy if you want to avoid from typical SALES PERSONS
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28 August 2017
Tex was great to work with! he helped us chose the right truck for our family and lifestyle! We went into the dealership with wanting to buy a used truck, and we walked out with a BRAND NEW DODGE! Never in my life would my husband and I think we could afford a new truck but Tex and Craig made the transition smooth and fun! I will always buy a car from Odaniel and I will definitely contact Tex!
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23 July 2017
**This review is for their Body Shop. I couldn't find a separate listing for their Body Shop.**
Not sure where to begin. I choose their Body shop because they have a Mazda dealership, and thought they could do a good shop in fixing one. I was completely wrong. My 2016 Mazda 6 needed driver side two doors, and fender replaced. I made a total of 3 trips to their body shop, and still the problem is not solved.
1) They returned the car with improper airbag connection. The driver side airbags were turned off.
2) The paint job on the car was very poor executed. There were blobs all over the body. When asked about them, they said it is best one can do. If they can't do a proper paint job, what is the point of having body shop? May be they should tell the customers that they can't do paint job, an go else where. And funny thing is, they boast that they do paint on Luxury cars. I can only imagine their work when did such a great job on a normal car. There shouldn't be any blob on car in the first place. Even if there was one, I would have let it go. But, how could one let go 20-30 blobs ?
Nick, the person who handled my transaction said, "you car may had blobs before it came to the body shop and you didn't even notice". I would like to make a open CHALLENGE to Nick, and O'Daniel West, show me a single blob on any of the new cars sitting in your lot.
The customer service was GREAT!! There wasn't even a single apology from them for their poor paint job. Instead, on my third visit, they said they don't want to work on my car for free. If they did their job properly, why would one come back ?
They should be honest with customers. If they can't fix something, they should let the customers before hand, so they could look for other options. I tried to find their leadership emails or contact, but couldn't find any.response / report this review -
26 April 2017
Leased a vehicle for about a year and a half. Decided to return early.
Salesperson strongly encouraged me to forego the inspection in favor of returning the vehicle directly to the lender. Upon speaking with the lender today, I found out that the vehicle had retained significantly more residual value than I was led to believe.
The employees were nice, but I won't be back.response / report this review -
22 April 2017
Dyan made our process very easy. She went out of her way to make sure we had a pleasant experience.
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06 April 2017
I bought a used car from City Chevy and had the car shut it's engine off while driving down the interstate. (I had owned the car for 190 miles and less than a week when this happened) City Chevy could not fix my vehicle and outsourced the repair to Glenbrook Dodge. I was informed by Glenbrook Dodge that I would be responsible for the $2,000 repair. After calling the National Highway Traffic Safety Administration I was informed that my vehicle had a known catastrophic safety problem. After three days of countless phone calls and attempting to talk to anyone that knew something with City Chevy, Tyler with O'daniel Jeep Service Department scheduled and repaired my vehicle in 5 hours. I can not speak of the negative reviews on google about this place, but I can say that they saved me $2,000 and were very happy to do so.
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28 March 2017
The service department is horrendous. My repairs were pushed back from Friday to Monday. I found this out when I asked because no one told me. When I called Monday to check on my truck, I was told it would be done by the end of the day. I called at 6pm since I had not heard anything. The service department apparently closes at 5:30pm. Once again, no one called to update me on the status on my truck. I had to call the sales department to get ahold of someone. The saleswoman I spoke to was great; she went back to the service department and found someone to give me a call and update me on my truck. Unfortunately the individual that called didn't know too much about what was going on with my truck since he wasn't the mechanic working on it. He did say he would get with the mechanic who was working on my truck in the morning to give me an update. Huge lack of communication.
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21 February 2017
I loved my experience! Brandon was so attentive and truly cared about helping me get exactly what I was looking for. I highly recommend O'daniel especially for first time buyers.☺
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