The experience I had at Subaru of Merrillville was A+. My salesman, Joe Amore, was well schooled in his trade, explaining and promoting all the positives of owning a 2018 Subaru Outback. During the test drive all the new and improved features were highlighted. For me, that was all I needed to make my final choice. Joe negotiated a reasonable price, presented it fairly and we closed the deal. I felt that Mr. Amore made the transaction that much easier. Many thanks to a problem free mechanical history with my 2010 Outback at Subaru of Merrillville and with my new 2018 Outback.
Watch out for the service department! If something does not sound right get a second opinion. You might save thousands of dollars.. Hey Subaru of Merrillvillemy transmission is still fine..and drives awesome!!
i just bought a pre-owned car from Subaru of Merrillville. The salesman was very good and helpful. Not too pushy. He helped me get the car that I was looking for rather than trying to sell me something out of my price range.
I took my Subaru in for an oil change, only to be turned away once they claimed they couldn't get it on their lift. I also inquired about possibly using a floor jack, to which the service writer replied they didn't have any jack stands to use. The car has some aftermarket springs and is lowered an inch, nothing extreme. I was able to fit a normal Craftsman jack (not one of the low profile ones, one of the older taller style jacks) under it no problem. If you happen to have anything other than a stock height vehicle I wouldn't recommend bringing it here.
We had a great experience at this dealership from Joe our salesman to the gentleman in finance. They were quick and efficient. They took their time answering all our questions and made sure we were comfortable in our decision. We had our 7 year old daughter with us and they were so wonderful to make sure she was entertained and asked multiple times if we needed anything to drink or snack on while we waited since we were there around dinner time and drop quite a distance to get there. We will definitely be returning as repeat buyers to this dealership. I had read some mixed reviews about them and I can definitely say I did not experience a single negative thing while there purchasing our vehicle. I feel they went out of their way to make sure we were happy.
What a great experience! We worked with Joe Amore in sales. He was very knowledgeable and personable. He was able to work with Al Banister to locate a specific model and coordinate things for us. We gave them our information and when the 2018 Forester arrived we came in and worked with Andy in finance who had everything ready. We had minimal waiting and overall it was a fantastic experience! Thank you We LOVE our SUBARU!
When i went to this place they welcome you with a phony ass service manager. Everything is over priced. basically double. I know the service manager was purposely trying to sell me things the vehicle did not need. The Mechanics are great and the parts and sales department even the service writer is awesome. They are all so caring and Honest. I only dislike that the service manager is so greedy and stingy. Watch out for him.
Great service and I always know they will take good care of my car. The waiting area is clean and well stocked with drinks and snacks if you have to wait around. I have been a loyal customer since 2015 and do not see this changing anytime soon.
When you visit a place where staff are trained and believe that customer service is at the center of all they do, you as a customer feel that. Subaru in Merrillville is that place. Thank you for the exceptional service you gave me and you already have a new customer for life.
I have been a customer for 3 1/2 years now with two Outbacks. I can say that I have never been treated better, or been more satisfied with any auto service organization. This week the service manager went to the mat with Subaru to get a major repair covered by the drive train warranty (successfully). They truly do everything they can to satisfy and help their customers.
I brought my car in because of a sound that was indicative of a throwout bearing going out. They were very friendly and got my car in at their earliest convenience and set me up in a great loaner car for the weekend. I got my car back in just a few days with the faulty part replaced under warranty and a complimentary wash. They were very good about staying in touch with me on details on the state of my vehicle and even gave me updates on parts that I will need to address in the near future. I was very happy with this experience and wouldn't hesitate to go back.
As always I find it incredibly easy to shop for a vehicle at Subaru of Merrillville, this is my second car I've purchased from there, and also went with Joseph Amore (sales) again as he was incredibly patient and helped me find the perfect vehicle the first time, and this second time. I recommend them to friends and family looking to buy new or used, and they have an excellent waiting area with lots of drinks, snacks, and other items all at no cost. They go above and beyond what's expected form a dealership, and that's what keep me loyal to the brand, and Subaru of Merrillville. Thanks a lot team, and thank you Joe for being incredibly helpful in the buying process.
I purchased my first Subaru Outback from this dealership about two weeks ago. The entire sales process with Joe was very quick and easy. I absolutely love this car, but had a minor issue with my back-up camera needing to be replaced. Jimmy and Jose from the service department were extremely friendly and helpful. The entire service team took care of my issue quickly and fairly. If this experience is a prediction of things to come with my Subaru, I'm extremely happy with this purchase! Even though I have about a two hour drive to this dealership, it would be difficult for me to go anywhere else!