Norwegian Cruise Line
7665 NW 19th St, Miami, FL 33126, USAAbout
Location :
Added by Jopie, at 04 December 2016
Opening Hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Gallery
Add missing information
11 Reviews
-
23 October 2017
5 stars all aroundsailed twice on the Epic and will NEVER cruise with another. Thanks NCL for being AWESOME
response / report this review -
19 September 2017
My family took a Norwegian cruise to Alaska recently and for the first time ever on a cruise we had a bad experience. At first we just assumed that these were simple things that were overlooked and would be soon fixed. Sadly this didn't happen for the majority of the trip!
We first arrived and I had to clean the room because all the drawers had hair and clothing tags, rocks etc in them. Then we went to shower and there was no cold water for 4 days of the cruise!!! I told someone from the front desk and no one came to repair anything. I then told our stateroom girl and finally after a day or so this was fixed (this is after showing people about 4 times). We had to bathe our children several times with cups of water from the sink because the water from the shower was so hot. To add to this, we had a flickering light in our room for days, so we couldn't use the lights without feeling like we were in the twilight zone. The sink was clogged which we told the front desk and no one came to fix this, so we fixed it ourselves with a fork from the dining room (there was a plastic gold coin stuck down in the sink drain). The hairdryer was so clogged it barely worked, so I cleaned that too. We went to breakfast one day and they forgot about us for an hour until we asked what happened to our food, with no apology. There is more, but these are the most important items.
We have cruised with several major cruise companies and never had a complaint. I would never have imagined a company would have such a problem! We won't use Norwegian in the future!response / report this review -
19 August 2017
Constantly nice and dining you. Cagney's T-bone/Porterhouse steak was terrible! Large ship with the tiniest pool ever! Everything from the arcade to darts to paying tax on the drink package you are charged for. Can't get into most shows because the theater does not accommodate the 5000 + people that on the ship. Parties outside at night in the sweltering heat and very thick humid air. Most bars don't open until noon. Hardly anything to do besides Gamble and drink! The only great thing is the Rope Course. It was scary but fun!
response / report this review -
17 July 2017
The food was pretty good. The ship is just too crowded on these summer cruises with all the kids. Almost sucks all the fun out of the vacation when you can't move around. Service was decent. Freestyle dining is not my favorite.
response / report this review -
29 June 2017
Great place to work! Nice building and slowly improving. Corporate vibe if thats what you're looking for. Cafeteria operated by Aramak in connecting building. Food trucks daily. Gym on campus with discount offered to NCLH employees.
response / report this review -
20 June 2017
5 travelers in our party. The 3rd person in the second room should be at a lower rate. However Norwegian decided to charge us $80 dollars more than all others for the 5th person in our party. The on ship experience was very good. Rooms were clean and comfortable. The food was also very good. Overall a good experience. They need to improve their sales process to make this a better overall experience for their customers.
response / report this review -
04 April 2017
7 days cruise St. Thomas, Tortola British Islands, Nassau, Miami 3/18/17 to 3/25 was a horrible experience 2nd time cruising with Norwegian the 1st was excellent previous of that I been cruising with Royal Caribbean few times I think more than 6, Carnival 2
I'm married to Italian very cranky and moody from Sicilia I was holding my unhappiness until the end that's why I ended sick the last 2 dyas seeking my doctor the beds was dirty mattress and duvet as well, we call room service x water & he bring only Ice saying the ice with melted my husband have to go & get it himself we took meds for different reason water in the room can not be mixed
The joke from the comedian was RACIST very emplacement we was wondering if the captain watch those jokes about people, religion, make joke about if people are not happy with ur cabin tell ur partner to get u until suit was mean also about if anybody
The main pool over-pack with a lot kids as well I have picture & videos attach the Jacuzzi over pack with a lot kids no adult supervision
when the kids area was closed all those kids run to adults pool area and jacuzzi with our any adult accompanied
They charging me twice room service when my room service was a disaster from the beginning when I complained they removed but was no the issue, for some reason after a complaint someone trow me a ping pong ball trough where I was the first day I tough was an accident, the second time after my breakfast we go for a walk like always the ping pong ball again no way that ball ended where I was from where the table are located, I complain with out my husband got irritated but the people was still trowing the ball we fined until I leave ur guys can see the camara even in the lobby we saw the ball running in the floor next to me & obvious I letting go I pay for that trip to be a nice marriage anniversary but for my side was a nightmare
My husband the last day leave the table is AMAZON KENDALL small one we used that to read he said if you guys find that it will be nice to send that back to our address : 359 chamberlain ave paterson Nj 07502
our picture is own there
Rocio Garcia Sausa & Joseph Sausa
We are happy with the food
ONLY ICE no water everyday my husband got for us in the 16 deck
the first day when i was getting the bed ready I saw the duvet dirty and disguising when we woke up I saw the borders of the mattress the same wayresponse / report this review -
14 March 2017
I proudly deliver a varierity of seafood to make a trip more enjoyable
response / report this review -
16 January 2017
Better food and service on other liners. Checkin staff were clueless. You only got an answer to your questions if you spoke to an "officer". The rest were untrained and ignorant. They cancelled 6 of our 10 ports. Only told us as we boarded. ( ship had a motor problem for at least 3 weeks prior) Xmas day and New Years day were meant to be on ship. They made these port days. Offered 50% discount on cruise for destroying our holiday. After taking out port fees, gratuities etc etc really only 30%. Oh 50% off next cruiseas well. They did nothing to show we should travel with them again.
response / report this review -
19 December 2016
Don't book your air with NCL. It's much more expensive than booking directly with the airline. And, when you question their CEO about the over-charge and non-caring, you're ignored. Perhaps, you should consider taking a Carnival corporation cruise where the management cares about their service.
response / report this review -
11 December 2016
This was my first cruise experience so I have nothing to compare it to.
Pros: some of the ports/countries you visit are beautiful.
Food in the buffet is good and you will always find something to eat.
The ship/buffet area and rooms are very clean.
Cons: the Internet package is so unbelievably expensive especially if you are travelling from out of the US.
They only have 1 small- medium size pool and it gets extremely crowded.
They have singers that sing by the pool- it's so loud and not relaxing especially for people trying to read or just looking to relax.
The music/parties are so loud that you will hear it in your room past 12/1am.
Everything got booked within the first few hours on the ship- you have to make reservations for shows/ the special lounge area/spa. If you don't do this right away it will be sold out.
response / report this review
