Name: Northtown Hyundai
Address: 3675 Sheridan Dr, Amherst, NY 14226, USA, US
Telephone: +1 716-992-6536

Northtown Hyundai is a car dealer, located at 3675 Sheridan Dr, Amherst, NY 14226, USA. They can be contacted via phone at +1 716-992-6536, visit their website www.northtownhyundai.com for more detailed information.

Location :

3675 Sheridan Dr, Amherst, NY 14226, USA

Contacts :

Added by Jopie, at 21 January 2016

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Matt 3053

21 December 2017

I visited Northtown twice. The first time I was at the beginning of my car search and was not ready to buy a car . However, the sales person and manager seemed angry that I would not sign the dotted line right away, trying to pressure me into a sale.

I visited some time after when I was ready to buy and they didn't seem willing to work with me to make a deal.quoting me over $2000 more than the first time I came in.

I would definitely consider checking out a more reputable dealership such as West Herr or Towne if at all possible. They both were much more professional and courteous.
John Dudkowski

12 December 2017

Our household is a repeat customer..in part due to great sales team/ customer service. Sales rep Paul Tronolone was exemplary and made this an overall great experience. I got the vehicle I wanted, at the price I was looking for in a stress free environment.
Lucille DeFranks

22 October 2017

I just leased a 2018 Sonata from this dealership and couldn't be happier! The staff there is the BEST! Everyone I dealt with went out of his way to see that I leased the vehicle of my dreams. I was very pleased with their professional, courteous service especially from Alex and Paul! I have leased at least 4 other vehicles in the past (different car, different dealership) and did not receive this level of service but the Northtown staff made this car leasing experience an outstanding one! PS - The car is great too!
Roger Roper

19 October 2017

My Ford Escape lease was coming due and I wanted to check out the Tucson. I went with the intention of looking and test driving and that was it. Long story short, I fell in love. It's the nicest, best equipped SUV I've ever had. My salesman Andrew was awesome. He was knowledgeable, and worked to get a deal for me that fit my budget. He made all options available to me, but wasn't pushy which I really appreciated. I would have been able to drive my new vehicle home that evening but had other plans, so I picked it up the following morning. What an upgrade from my Escape. The tech advisor showed me all the bells and whistles (and there's a lot!!). He also synced my cell phone with the SUV so I could use all the hands free options while driving. The entire experience was TOP NOTCH!! I'll definitely recommend Northtown Hyundai and Andrew!!!
Roberta Duffy

09 October 2017

Gordon McCombs was a great salesman to work with, he made the experience very enjoyable. His experience with people and cars is apparent, he handled our appointment impressively. There was no swooning nor gimmicks involved he listened to what we wanted and got it for us. I was so happy with his patience during our negotiations and would refer him to friends and family.
Ruth Nawotniak

01 October 2017

I got my first Subaru about 15 years ago, and my second about 3 years ago. I spoke so highly of the car that my husband bought his first Subaru just yesterday! We worked with Brandon Mednick at Northtown and had the best buying experience ever. He is great, the car is greatwhat more can you want!
Jackie Spano

20 September 2017

I was pleasantly surprised with the service I received with salesman Andrew Ayler. I was dreading going to the dealership to purchase a new vehicle but the process went very well, I did not feel pressured at all. Andrew answered all my questions and was very courteous. I would refer him to any of my friends.
HELLRAISEHR

17 September 2017

Friendly staff, very clean, relatively easy to get to.
I'm only giving three stars at this time because of a bad experience I had. There was some damage created by the dealership on my interior, which they did fix and replace, not to my liking though. Some better communication on their end would have helped the situation. Overall a friendly experience I will continue to go there for warranty work.
Katherine Kramer

27 August 2017

I was here a few weeks ago and had an amazing experience while getting my car fixed. While I waited in a comfortable waiting room, i was treated to coffee and fresh baked cookies. They topped off all the fluids in the car and washed it too! This is an excellent place and I trust them.
Maya Rosenblath

10 August 2017

I had such a great experience with Dave Young and Jim. They were both very informative and didn't try to up-sell me. I felt 100% comfortable with the entire transaction. Also, I LOVE my new Subaru Impreza! Thank you, Dave and Jim!
Michael Hogan

14 January 2017

Best service I ever had
Christine Bronson

26 August 2016

No stars, if that were an option. My husband brought in our Hyundai for a simple problem with the trunk latch. He had a 10 AM appt today 8/26/16 and got there much earlier. He pulled in and the service guy told him to leave the keys in it. He proceeded to the service lounge. More than two hours later he inquired as to what was happening with the servicing. THEY HAD NO RECORD OF HIS BRINGING IT IN. It was in the service garage with the trunk lid open, however, and he pointed that out. But NO ONE wrote up any service record. He sat for nearly three hours waiting.
RM F

11 August 2016

Heinously abysmal competence and ethics.

I went in to get AC repaired under warranty. Was informed they had ordered my parts and returned weeks later to find that they had not (twice!! thanks Shawn). While it was in for AC repair, I asked them to fix a faulty USB. First service rep told me he would have it checked out, but failed to write down what the problem was and told me it was fixed when I came to pick it up (having done nothing thanks Dave). Brought it back shortly thereafter because the AC failed 2 days after the repair (they were trying to avoid replacing the condenser, apparently, and hoping I wouldn't notice it didn't work at all) and the USB was still jacked up. I also informed the service rep - very specifically- how the USB problem persisted. He told me he knew what the problem was and ordered a part for me. Weeks later, still trying to get the AC fixed (going on 2 mos here summer's almost over!), I was informed by another service rep (Shawn again) that they had not actually ordered a USB part (c'mon, Dave, you're killing me) and would not replace it under any circumstances because Hyundai USA had changed their USB replacement policy 5 days prior (granted, this should have been weeks after the part was ordered and installed).

Across the board, they completely fail to understand customer service. Poor interactions with service reps every single time. Little eye contact and apparent determination to avoid speaking with customers at all costs. Repeated promises of service and repair not followed through on.
Richard

10 August 2016

My salesman was outstanding. He was knowledgeable and patient and honest. I will absolutely be getting my next car from here.
Matthew Young

28 January 2016

All I wanted to do was send the vehicle info for a car I was looking at to my girlfriend. I received an email from a salesman immediately and he tried to pressure me into coming in for a test drive even after I politely tried to inform him that I was not sure I even wanted to buy yet. I finally had to tell him that we would not purchase from him due to his constant badgering me about coming in and telling me that "we don't get these very often"

I will not purchase any vehicle from Northtown thanks to this guy actively driving me away. Nice work,.