Great service. Selection of men's is a little thin.
This store has mostly the clearance items and items other stores didn't sell. There is a lot of variety the store is very clean and neat. The associates are very kind and give excellent customer service.
It was the most horrible shopping experience at Nordstrom Rack - Arrowhead! I usually shop at Nordstrom Rack stores at east valley. It was my first time to visit this store on 07/22/2017, and it would be my last time absolutely.
I wanted to purchase a pair of black suede booties at Nordstrom Rack - Arrowhead, AZ on 07/22/2017. However, when I checked out, I was told that the red tag price $19.48 on one bootie was wrong, the correct price should be $149.97 on the other bootie. They refused to sell them at the lower price, though they admitted that the price was wrong, which is their fault. In the entire conversation, they did not apologize at all, just said "OK, OK, OK". For me, that was NOT OK!!
It is your responsibility to make sure all pricing is correct and accurate before the store is open. My job as a customer is to shop and pick the items that I like, not to find out the errors that you've made. When it turned out an error, why should I be punished to pay 8 times more for your fault?
Then I contacted facebook customer service for the first time on 07/23/2017. I did receive the call back from the manager at that store on the afternoon of 07/25/2017. The manager said that she knew what booties that I was talking about, she would like to sell me at the lower price if she could find them, and promised that she would give me call back regarding this matter. Unfortunately, I missed that call after 10-15 minutes, the manager did not leave me any message or has not tried to call me back as of today.
DON'T promise the customers for something that you could never fulfill. Nobody wanted to be cheated again and again!
Like all Nordstrom Racks I've experienced they really excel in accessories Handbags and purses I was able to walk out of there saving over $281 that I would have paid in the open retail Market well done
Ok prices, but still now "cheap". I prefer the Not so pretty Dillard's outlet at Metrocenter mall. More selection and better deals.
I usually go to the Nordstrom rack on camelback and 22nd street because I work next to it, but stopped by here since I live close by. I came in looking for a white top, and this employee rudely followed me while I shopped with my son. Is it normal policy to racial profile and follow me around? It's the only reason I'm giving 3 stars. The cashiers are always nice when I come here.
I am a big Nordstrom rack fan. The one on camelback is bomb. This one was really hit and miss for me. It feels like the clothes are targeted for older fashions and didn't have the same mix as others I have been to. Might have just been a bad time.
Good deals. Store and merchandise are always in order. Sometimes the wait to check out can be a little long.
Excellent bargains, quality Nordstrom's merchandise, great customer service.
We were in tonight and saw the display of Calvin Klein dress shirts on the $20 and under. We picked a couple of great shirts. When we checked out they rang up at $32. We mentioned the display that we picked them up from. The cashier was so sweet and said "let me see what I can do." She explained what happened to the manager. The manager said "well how do we know they didn't just move them to that display?" How insulting! I told them there's a whole display specifically on on the $20 & under. The manager said that Chris from men's wear must have been moving them from that display to another. I told her that on the contrary he had been folding them up and placing them there. She just kept explaining that that was no fault of hers and that we should have paid closer attention to the price tag.
We totally would have been fine had the manager would have just sincerely apologized and thoughtfully explained that she wasn't able to honor the price- but sincere and thoughtful she was NOT.
The store was very quiet, and we'll kept up. Whereas I normally see some clothes on the floor under or by a rack, this store was pristine. I didn't find too many good deals, but the store seemed nice nevertheless.