I used Nativa‘s design services to turn my previously humdrum entry foyer and office into spectacular show pieces. I couldn’t be happier with the quality and style of the furniture and decor, and Nativa‘s service is top notch. You can’t get this blend of quality, style and service anywhere else.
The customer service was responsive and helpful. I ordered a bed on-line. Because i live in Northern California, it did take several weeks after it was completed to arrive. I was kept informed of the reason for the delay and the bed is beautiful
I bought the most beautiful lamp for my home at Nativa. Their products are lovely and unusual. But more importantly it was the customer service I got from Claudio that Will make me a loyal customer. I ordered my lamp at the height of the Covid supply shipment problems but Claudio kept me regularly informed about the progress of my order every step. He was consistent, informed and really cared about his customer. It was a more difficult time for customer service representatives as the world was so uncertain. But Claudio’s dedication, accuracy, responsiveness and care from start to finish was the real prize at the end of our journey. I will tell my friends ..and oh by the way I am ordering something again.. just deciding the color! Thank you Claudio and I hope your company values and rewards you!
I ordered a table and chairs in May 2022 and was told delivery would be in late August or early September. The chairs were delivered Thanksgiving week. It is now December 19, 2022 and STILL no table. I emailed customer service who said they would check with the freight company and get back to me. That was 3 days ago and still no word. I got on Nativa’s
online chat and asked when my table would be delivered. Silence. Not even an apology for the delay! Buyer beware.
We will never order from Nativa again. We ordered a couch on 8/16/20. We are still waiting for the couch seven months later. We were told 3-4 months when we bought it. We understand delays and issues, but we must always initiate follow up. Poor customer service.