I would think again when making a reservation at this hotel. Twice the staff have messed up our reservation. The first incident was with the cost of the room and the second time was they lost our reservation completely and gave our room away. We had our dog with us and there are no other hotels in the area that accept pets. This caused quite an inconvenience, as it was Saturday night and we had to scramble and drive quite a ways to find a place to stay.
The owner spent the first 5 minutes discounting the fact we made a reservation at all. I did not write down the confirmation number, the lady who took my reservation was supposed to email it to me but didn't. They have sent me email confirmations before without issues so I thought this method of confirming our reservation wouldn't be a problem. My bad for not writing down the confirmation number, that won't happen again. I showed the gentleman my phone log that showed the recent phone call (the night before) to the hotel when I made the reservation. He seemed to believe us then but still did not apologize nor assure us he would remedy the situation in some way. I know people make mistakes but when you are a hotel owner and you don't attempt to remedy the situation, you lose repeat business. This hotel has poor customer service and the the owner and employee who messed up our reservation need more training.
Great service but we could hear everything neighborsoutside everythingcoildnt hardly sleep
The rooms are okay, but they are tired. The new owners are taking steps to upgrade the property, but they are still in progress. At this price point we didn't expect too much, but the condition of the rooms leaves a little bit to be desired. Hopefully they will continue to upgrade and update the property to compete with Holiday Inn Express just a stones throw away.
It would have been an almost 5 star rating for me. The TV had no buttons and the remote didn't work at all. There was no microwave even in a double room. The mini fridge appeared to be on and set on cold but wasn't working and all my food went bad. It's an old motel with old everything but it was clean and quiet. The front desk lady was very nice as well. I enjoyed my stay here, thank you - FB with CLC.
We will be going back to stay here the next time we are in the area. The room was very nice and clean. The bed was so comfortable. All of the staff was so friendly and helpful you couldn't help but enjoy yourself.
Excellent staff, very clean rooms, accommodated my little 4 legged buddy, reasonably priced, very good location. Can't wait until my next trip.
Great staff they make sure you can have a relaxing weekend you can be sure that you will be relaxed and be able to enjoy yourself
It would have been a almost 5 star rating for me. The TV had no buttons and the remote didn't work at all. There was no microwave even in a double room. The mini fridge appeared to be on and set on cold but wasn't working and all my food went bad. It's an old motel with old everything but it was clean and quiet. The front desk lady was very nice as well.
Friendly management and staff. Furniture and design were good, and rooms were very functional with lots of space for clothes. Also, rooms have 2 desks without taking up much space if you need to work and free wifi. (It has a password, but everyone knows it so it is still an "Open network"). Complementary breakfast, but limited choices (they have no meat) but what they have is good. Have to go outside to get to rooms but it has roof over walkway. Very good for the price and exceeded expectations for a non brand name hotel.
Awesome customer service!
We stayed for one night and the front desk was extremely friendly and accommodating. It is your basic hotel but they have done some updates not shown on their site.
Great option for the price. PK was super helpful and showed us where everything was in the town. Definitely would recommend to anyone.