About
Location :
Added by Jopie, at 10 January 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 8:00 PM
- Sunday 12:00 – 6:00 PM
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15 Reviews
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16 December 2017
It was great coming to this Dealer, as I was welcomed and didn't have to wait for long to meet Rusty.
Though I am from India, Rusty has explained about vehicle and its features very well which was clear to me. He was respectful, listened well, didn't pressure us, and was very patient. Helped me to get my new car home without any waiting. God Bless.response / report this review -
13 December 2017
I’ve been a Nalley Toyota of Roswll customer for almost 7 years. I can’t imagine going anywhere else. Grant and Mac in the service department are awesome! Regardless of whether I’m there for an oil change/basic service, new tires or some sort of repair, Grant always takes the time to make sure the work is completed timely, correctly and economically. If I need a ride home to wait on repairs I can count on Mac for a pleasant ride!
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13 December 2017
My experience is always amazing. Derrick Howard is an excellent advisor. He makes you aware of everything that has to be done to your vehicle and explain it.The upkeep to my car is perfect. Thank you Derrick!!
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16 November 2017
When I came to the dealership, it was my first time. I liked the appearance of the company and the
.associates that worked their, were very helpful. My experience in buying my car was smooth but long.
I felt at ease and not pressured with my purchase. So I will recommend my friends on their next
purchase to come to Nalley Toyota of Roswell.response / report this review -
16 November 2017
Allen was able to negotiate a price that I agreed on and went over and beyond to make sure that this experience was a great one. He was very patient when it came to my decision making and was very knowledgeable about laying out the pros and cons. I don't know of another sales associate that was thoughtful enough to help me transition my belongings from my old car to the new one. Not only would I recommend this dealership, but I would also recommend Allen. Jason Alston took the time to explain why it would be a good decision to get the 7 year warranty for my purchase and had excellent manners. I would also recommend him in helping get set-up and making decisions.
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03 October 2017
This is the worst place to buy a car! All they care about is selling a car. They don't care if the car has been properly inspected or if you get everything they promised you. They just want the sell. This happened to me twice at Nalley Toyota. The first time the tires were near bald, I didn't get the sirius satellite radio or the floor mats I was promised. I was really pressured into buying the car and once I did I regretted it. 4 years later, I get a letter saying they are paying top dollar for trade in on that particular car. I was a little anxious to get out of that car so I went back to them after I vowed I wouldn't. I knew what I wanted. They found it at Nalley Ford but I had to buy it from them. I wanted to take it to my mechanic to make sure everything was good. When I get there the next day, they pretty much have drawn up all the papers like I've bought it! The finance manager assured me that they go through 100 point inspection and if there was anything wrong with the car they would know and have it fixed before selling it. It was January so it wasn't until April that I realized the air conditioner didn't work on the passenger side. A month later the panel on the windshield came off. Only for me to find out that they replaced the windshield but didn't properly replace the panels. They just glued them on and was gonna try to charge me 350 per panel for them to be put on right. Not only that, when I bought the car they told me that they handle all of the paper work with the insurance company. Little did I know that I was riding around uninsured for 2 months because they didn't notify my insurance company. I trusted that they did because that was the one thing they did right when I got the first car from them. Had the finance company not called me, I would've never known. Nalley Toyota don't care about anything but a sell!
I will never buy from them again!response / report this review -
16 September 2017
Went in for an oil change, very fast. But I asked for conventional oil and the rep confirmed with me that I wanted conventional. He said he would write it down. Once time to pay he was trying to charge me for a blend and then told me they don't carry conventional oil anymore and that they put a blend of synthetic oil in my car. I personally don't like that because my car is old and could cause problems. And plus it would have just been better to let the customer know ahead of time. Also I was suppose to receive a multi point inspection and I don't think it happened because I didn't receive my usual check list. I do not blame the rep that cashed me out because he was not who I initially met with. But I really wanted to see what toyota analysis of my car was for the inspection and did not get it.
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08 August 2017
I just purchased my 9th car over the past 18 years and of all the previous 8 times I visited a dealership to purchase a car, no prior time was ever as SMOOTH and QUICK as my experience with Chandra Mayo at Nalley Toyota of Roswell. I definitely suggest asking for her. She was completely upfront with everything and made my purchase experience the smoothest it has ever been. My father and I were extremely happy. This was also the quickest sales process we ever experienced. We were in and out of there in one hour. No hassle, no problems. Def suggest this place and Chandra Mayo.
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30 June 2017
With me being a first time buyer, I was a bit nervous. Richard took amazing care of me and my dad from the moment we walked in the door till the very second we left. He not only made me feel comfortable, but he also provided an exceptional amount of information that a first time buyer should understand. He is very knowledgeable and extremely helpful. I have never received customer service like this ever. He was very thorough in describing the different types of vehicles I was interested in. He even offered to show them all to me! I felt very confident with my decision thanks to Richard! The rest of the staff were also extremely friendly which made the experience as well. I would highly recommend going to this dealership, not only because it's a Toyota, but also because of the customer service. I knew i was in good hands when I made my final decision. Thank you to the Toyota team for a wonderful experience and for my beautiful new car!
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20 May 2017
This location has greatly improved in service, and I now highly recommend them. My expectations were exceeded by the friendly staff (Keven R. and Cherie), who helped me get maintenance sorted out and a new battery for my FR-S (at the last second!). Yes, it took a little while for everything, but it was well worth the wait for high quality service!
I also received excellent service from Derek Howard while purchasing tires during their tire savings event. GREAT experience. Considering purchasing another vehicle through this dealership, especially with the new rewards program in place.response / report this review -
10 April 2017
Took my car in for the 30,000 service. They serviced my car very quickly (30 minutes) and everyone was friendly and courteous. It's also nice that they have a coffee bar with snacks.
They also send out coupons for different services so I was able to save a little money too.response / report this review -
23 March 2017
Purchased a 4 runner from this dealership. First Toyota buying experience. I had a great experience at Nalley. I worked with Chandra Mayo. I enjoyed working with her. She really seems to work hard for her customers. I found the prices to be very fair/competitive to what I researched online, inventory is huge, they exceeded my expectations on my traded, the buying process was efficient, etc. Overall It was great! No complaints whatsoever. The follow-up has been kind-of intense. No doubt this dealership wants to make sure it's customers have had a positive experience. It can be a little overwhelming, but better than not caring. Would definitely recommend this Nalley and Chandra Mayo
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14 March 2017
Service manager Kevin Taylor was very friendly & informative. Listened to my concerns & explained everything in detail. He called me to let me know what had to be done & gave me the estimated cost. I'm very satisfied with the work that was done at a reasonable price and the time I was promised. Also got a free shuttle ride back to my home. I highly recommend Kevin Taylor and Roswell Toyota.
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09 March 2017
The people there are great and very thorough. My sister and I had stopped first at Rick Hendricks Toyota where no one would come over and try to help us, either because we were women or weren't inside looking at new vehicles. I'm very happy with my 2016 Toyota Camry and the help I got at Nalley Toyota. I would highly recommend this place.
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17 January 2017
Best service experience that I have ever had. Steve kept me up to date on progress, even when he didn't have to do so. I watched the crews service all vehicles efficiently and professionally, and unlike other service shops I have used, without taking a lot of slack time. Watching fellow customers, they all had happy, satisfied looks on their faces. The cafe staff was also friendly and efficient; I had a complimentary soda and almond bar while I waited. Hear me 'AAA Care Care', Nalley is now my new go-to place for automobile service, as they do everything that you don't!
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