About
Location :
Added by Jopie, at 13 March 2017
Opening Hours
- Monday 7:00 AM – 8:00 PM
- Tuesday 7:00 AM – 8:00 PM
- Wednesday 7:00 AM – 8:00 PM
- Thursday 7:00 AM – 8:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 7:00 AM – 8:00 PM
- Sunday Closed
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15 Reviews
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20 December 2017
The staff is very courteous, knowledgeable, and professional. They check you in and get you out as quickly as possible. I recommend Stonecrest Nalley Kia to all other Kia owners.
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16 December 2017
The absolute worst customer service I have ever experienced. This service department is out for money. I took my vehicle in for a recall repair and was recommended to have extensive repairs on items I just had serviced that week. When asking about the recommendations I was told it was just a recommendation they don't actually do a detailed inspection, since it wasn't in their system they suggested it. Unauthorized service was also completed on my vehicle and when speaking with the manager Larry he proceeded to use foul demeaning language when discussing my issue. He is very hostile and unprofessional and I would suggest everyone go to a different dealer and never return to this dealer. It seems as if many customers continue to have an issue with Larry and the general manager is not holding him accountable for his actions the customers are not valued at this location. My advice is to run!!! Don't waste your time or money here.
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02 December 2017
A-1 customer service.. I delt with Clyde and John! Very professional young brothers that are well experienced in what they do! I bought a Infinity Q50 for my wife for Christmas yesterday and they made the process sooo easy. I promise you I was out of there with a brand new clean car in less than 2 hours including the test drive.. I’ve never left a dealer that quick before. They made the paperwork a breeze. My overall experience was 5 stars..
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07 November 2017
WE had a great experience at this dealership and I NEVER say that! Marcus was awesome and was no pressure and incredibly responsive. We spoke to several Kia dealerships but Marcus was the reason we went with this particular dealer. Thanks Marcus for making it a smooth and easy transaction. We will be back!
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01 November 2017
Where human kindness and customer service goes to die! I do have to say, the receptionist is the only person there with any decency. The service department is incredibly rude, but obviously it stems from their manager, Larry. I wouldn't trust these people to fix my worst enemy's car, let alone mine.
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29 September 2017
This place seems to be great for servicing cars but I would not recommend for actually purchasing a car. Customer service was honestly not bad before the sale, but these guys are definitely the typical “shady car salesmen.” As a previous review stated, they seem to take advantage of certain people (elderly and women specifically). A colleague informed me the same day I purchased the car that they sold it to me for over $2,000 more than the price that was listed online. They also experienced the same issue with them before. I know I should’ve done more research before, but being 7 months pregnant and involved in a bad accident I was trying my best to just make it through the process. My issue came in when I went back to just inquire about the price difference and was basically told, “that’s just the way it is,” “it’s just business,” and “oh well..you should’ve checked first.” I felt like the situation could’ve been handled better and not just shrugged off. I would recommend Ed Voyles Kia where I purchased my first car without any issues and they genuinely cared about getting their customers a great deal.
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28 September 2017
I always come here to get my car serviced and everyone is always so kind and courteous. They really go the extra mile.
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27 July 2017
I brought my car in to be checked for problems with my engine and was told it was fine. Less than a week later my engine seized. The techs are not very proficient, so this place is probably ok for basic services but don't go in for a problem. The manager had no other explanation other than all we can do is "listen" with basically a shrug. Sounded very unapologetic and took no responsibility. I am just glad the engine didn't blow when I was on the middle of a freeway. Won't be coming back here.
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23 July 2017
I called shortly before noon on a Saturday, hoping to schedule an oil change for the same day. Although they were very busy, I was given the opportunity to bring my car in as a walk-in. Not only did the service department treat me with respect and professionalism, but the salesmen kept me entertained with great conversation while I waited for my car. I expected to be at the dealership for 2 hrs, due to the circumstances, but they actually got me in and out in an hour! Oil changed, tires rotated, and they even gave my car a complimentary wash! I had an A+ experience, for sure.
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19 July 2017
My experience with Nalley Kia was great! I always bring my car here for service and have never had a problem. The customer service is excellent and they always keep me informed with the progress of my vehicle. The waiting area is nice and there is Wi-Fi, water, coffee and popcorn while you wait. I will continue to use them for my car service needs.
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27 March 2017
Great customer service for my first experience with Nallley Kia. I was very pleased with how they explain everything they're doing or need to do. The facilities are very comfortable and conducive to getting work done while you work. I also appreciate the very detailed report of your vehicle's current state and possible problems that may occur. The report is both emailed and printed for you. I will definitely return.
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27 March 2017
On the road headed South to Florida when we experienced a flat on our 2014 Optima. It was on a Saturday morning. Thought we were stuck but called and was told by Eugene to bring it in. Eventually made it in with the Spare do-nut mounted. As I had no appointment they squeezed me in and after about one hour was told that the y were able to patch the puncture. Really thankful as I was truly expecting the upsale to a new tire or two. Extremely grateful for the service and the kind and efficient way they treated us. Thank you to Eugene. John
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25 March 2017
I recently purchased a 2017 Kia Forte at Nalley Kia. My sale person, Jamal was wonderful from the time I enter the dealership. He listened to my wants and needs as a shop for a new car. He introduced me to every one that was help in the process of me purchasing a new car. The whole team was wonderful! They the process smooth, easy, and quick. Thanks you Jamal and the team at Nalley Kia!! I will return there in the future to purchase another car!
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23 March 2017
From the moment I called to make my appointment, Nalley Kia made me feel welcomed! Cassandra, in the service department, was so kind and helpful! She kept me updated on the status of my vehicle and made sure I was comfortable while waiting. Extremely friendly! I'll definitely continue to have my car serviced here!
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20 March 2017
I went to Nalley Kia for a recall repair of my door handle. I had an appointment and was promptly served. The waiting area was neat and clean stocked with different types of coffee and tea and there was a TV to watch. My auto was promptly serviced and I was advised of other things that needed attention along with the price for each item. A 5 star experience.
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