NAPA Auto Parts - RPM Auto Parts

Location :

110 E 400 S, Orem, UT 84058, USA
Added by Jopie, at 20 December 2016

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• Tristina Hooper

  09 November 2017

  I've always had a great experience here. They always know how to help me out and if they don't have the car part that I need, they recommend me another store.

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• Utah County Picazo's Page

  04 October 2017

  store seemed outdated as did there employees. Did not know customer service at all it seemed like anything i asked bothered them

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• Richard Braithwaite

  19 July 2017

  These are the Pros for all your needs. Not just a bunch of 6.00 an hour kids!
  

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• Andrew Shelton

  09 July 2017

  They stock a good variety of parts for my boat trailer. Hubs, bearings and seals.
  Julio has the experience and expertise to find your parts!

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• Hans Peterson

  27 April 2017

  Thought I needed a new battery, and was quoted almost $200 for one at the dealership. Went in to napa and was helped by Brian who charged my battery for free! Napa "know how" rocks, and thanks so much Brian you made my day

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• Russell Daley

  21 March 2017

  Great place, very helpful employees. I go in often and they have been helpful everytime.

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• Jared Surganovich

  06 March 2017

  We use Napa RPM all the time for our business. The guys are great. I usually work with Brian and sometimes Julio, but it doesn't matter because they take care of us. Very friendly and helpful. If they don't have a part, they find a way to get one to me. Their delivery driver's are fast too.
  
  I read some reviews on here and I think that the biggest thing that anyone needs to remember is that these guys aren't the diagnosing mechanic. So if you don't give them much information they can only do so much. If I say that my brakes are bad and they help me order new brake pads, it isn't their fault if the real problem was that the rotors were warped and need to be turned or replaced.

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• Kim Josephson

  26 February 2017

  If there were zero stars, that would be NAPA's rating. My husband and I had HORRIBLE experiences here, yes that is plural. We bought a part from this store, and then had it go bad 5 months later and were trying to use the "Lifetime warranty" on the part.We've had the door slammed in our face twice, as their store hours online are incorrect and they close at 5 p.m. not 6 p.m. We unfortunately showed up at 4:58 to find the doors locked , then we're yelled at and told the fact that our car was in pieces so that we could get the bad part out and bring it to the store, didn't matter.
  
  Then when the part was taken back a second time, they "tested" it and said it was fine and would NOT honor the warrantyThis is now twice that my husband had to put this part (the starter) in and out of the car..Hours and hours worth of work..
  
  HORRIBLE CUSTOMER SERVICE and worse, they aren't willing to honor the warranty of their products..BEWARE!

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• Josh Powell

  27 December 2016

  I always have good luck finding difficult parts here. After going to 5 other places looking for a bearing for my furnace, the guys at NAPA were so helpful. They looked through their whole inventory, and found bearings, but not in the dimensions I needed. (for context the other auto parts stores wouldn't even look). Anyways, after they couldn't get the size, they referred me to a specialty shop down the street. I remember one employee was extra helpful, I think his name was something like Ruben, but I don't remember exactly

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