Name: Mt. Baker Lodging, Inc.
Address: 7463 Mt Baker Hwy, Maple Falls, WA 98266, USA, US
Telephone: +1 800-709-7669

Mt. Baker Lodging, Inc. is a travel agency, located at 7463 Mt Baker Hwy, Maple Falls, WA 98266, USA. They can be contacted via phone at +1 800-709-7669, visit their website www.mtbakerlodging.com for more detailed information.

Location :

7463 Mt Baker Hwy, Maple Falls, WA 98266, USA

Contacts :

Added by Jopie, at 02 January 2017

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 9:00 AM – 5:00 PM

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Ted Kramer

25 December 2017

While Mount Baker Lodgings lists room 105 in the Snowline Lodge at Glacier, as 77SLL it is basically correct.
However, if Mount Baker Lodging is the booking agent for 77SLL, as it was for us, and if it prepared the ads for Priceline and Expedia for 77SLL
it is not aware that 77SlLLis a suite in a lodge. Priceline calls the room a Villa and Expedia calls it a Condo. There are numerous other errors in the Priceline ad. Agoda /Priceline does not take responsibility for errors in their ads but someone must have written them, and Mount Baker Lodging has not corrected them. I was fooled. Do not let it be you.
Malia Fyffe

30 November 2017

Start by saying I was a difficult customer because the power went out the first night we stayed in our cabin and for 2 days afterwards. They were nice enough to originally give me a full refund when we wanted to leave. However it was thanksgiving and there was no where to go but far away from the mountain. We decided to stick it out because we traveled all the way from Hawaii and really wanted to spend time snowboarding. We don’t get to do that much and we planned our entire trip around it. Since we stayed they gave us an unbeatable discounted rate. I’m very appreciative of the staff handling the power outage so well and on a holiday. I thank you greatly. It was very stressful at first but we ended up having an amazing trip. Cabin 45 at glacier springs was perfect for our family size and pup. Very spacious, modern, stocked kitchenware, excellent heating, quiet, plenty of bedding, and very clean. Super grateful. Thank you.
Lolly Shera

14 November 2017

My. Baker Lodging was great to work with in finding the right place to stay for our family and pet. It was easy to register and find our cabin even after arriving after the office was closed. We loved the super clean and beautifully decorated cabin in the woods. We highly recommend Mt Baker Lodging and will return again soon!
Cathy Cl

10 October 2017

We had booked a property through Mount Baker Lodging for 2 nights in August. We had originally booked the stay through another company that apparently ceased activities at the end of last year so our reservation was automatically cancelled. After calling Mount Baker Lodging, however, a very friendly employee helped me reinstate the reservation and it turned out to be cheaper for us, too, since we were booking directly through them.

We were given property 15 SL, which was a truly lovely cabin with an outdoor jacuzzi. I have to admit that the jacuzzi was the main reason we wanted to book and stay there. We had been on a roadtrip for 3 weeks by that point with daily, long hikes, to the idea of being able to relax for two days straight (after hiking, of course) sounded like heaven.

The cabin itself was very clean, spacious and everything we could have wanted. The jacuzzi, similarly, was perfect and we were able to enjoy it on our first night. The second night, however, it suddenly broke down after about 10 minutes. It just stopped working, so at first we figured maybe the power had gone out, but there was still electricity in the cabin as the lights were still on. We went in search of the fuse box, because we all agreed that it was probably (hopefully) just a blown fuse. However, there were two locked cabinets on the inside of the cabin and we assumed the fuse box was in there since we couldn't find it anywhere else. We e-mailed the office immediately, outlining the problem so they would be aware and so we wouldn't be charged for damages or anything.

As this was around 8pm, we didn't receive a reply from the company until the morning after, saying they would look into it. When we went to check out later that day, we asked if there was any way we could be compensated for the fact that we hadn't been able to take advantage of the jacuzzi for the full duration of our stay. And since the price of stay isn't cheap (probably mainly because of the jacuzzi), we felt just a little cheated. But the reply in the main office when we told them about the problem was simply "unfortunately, there's nothing we can do about that". I do understand that technical difficulties happen and they can't be predicted, but if it was a matter of a fuse that needed a switch, we could've easily fixed it.

So a little disappointed there with the customer service, but we loved the property itself and the area around it a lot. Perfect for visiting Mount Baker!
Lindsay Crow

30 May 2017

Mt. Baker Lodging is fantastic!!!! The bad reviews from others are the polar opposite of my experience!!!! I think it's important to give kudos when kudos are due!!! The entire staff, which I met a total of 4, was beyond helpful, friendly and curtious!!! Love what they offer; great cabin getaways and amazing customer service, truly couldn't have asked for more!!! You will not be disappointed! My spouse and I cannot wait to book again! Thank you again Mt. Baker Lodging!
Angie Kim

02 March 2017

This review is for the management company and not the home.

A group of friends and I rented cabin #7. We shouldve first known how poorly this company operated based on the fact that check-in is at 4pm and their office closes at 5pm. Luckily, I arrived at the cabin at 4pm while my girl friend that made the reservation got the keys. Even though I could not enter the cabin, arriving before night fall allowed me to access the road AND access the condition of the cabin. Again, there were signs of mother nature's recent arrival - broken trees on the road, branches all over, etc. The cabin was not unkept but it did appear that it needed to be cleaned up from the winter storm. So when we saw that there was a broken deck rail and other maintenance issues, we didnt freakout. It appeared that someone (I assumed the property management company) did try to clean up the broken deck by piling all the wood rail pieces to the side and under the deck. Though the rental agreement states that you should immediately notify the property management company, there is no service (cell, internet or tv) at the cabin, and by the time we wouldve gotten to the office, it wouldve been closed.

Fast fwd to 2 days after our trip. The girl friend who reserved the cabin and put her CC down for security informs us that she was charged (without notification) ONE THOUSAND FIVE HUNDRED DOLLARS. She attempted to contact the company, only to be repeatedly diverted to the Owner, who is never available because he is checking in on the rental properties. I find this reason acceptable but only if the available staff is competent and aware of all operations. If the Owner is NEVER available to call a customer or receive a calls, then why bother even having other staff. Speaking of the other staff - they will hang up on you and stop answering the phone.

After a day, Owner informs my friend that the charge was for the damage that someone made on the rail on the deck. He said that he filed a police report and that a carpenter came by and said the damage was well over $1000. She asked how he knew it was from our party and he said it was monitored, so she asked if there were cameras and he said yes. She asked for a copy of the police report and the footage of this happening this past weekend, and he said he will provide it after the police review it. He said if we saw the video we would clearly know who it was that was kicking the railing.

So here are the grave diggers:
1. Yes, the rental agreement states that the cabin is "monitored". However, you cannot legally video record anyone with out their consent. There was no indication that we would be recorded at any time (not on agreement or signs at cabin).
2. There was no cameras. Again, there is NO service of any sorts at this cabin. There is no hardwired CCTV. The only means of "monitoring" would've been human or via satellite. Neighboring home with straight view of aforementioned deck rail, is also a rental and not permanent resident.
3. The next morning, my friend called again to ask for the police report and footage. Nothing. So she called Whatcom County Sheriff and guess what, there was NO POLICE REPORT FILED.

So these incompetent and unprofessional scumbags made up a story to corner us into ignorantly pay $1500?! Did they think she wouldn't notice the charge on her credit card and ask why?! Did they think they could make up a story about a nonexistent camera to scare us into paying for something we didnt do?! Did they think they could THREATEN us with a false statement that they filed a police report?!

After all these revelations, my girl friend left a message to the Owner indicating all these facts to be THE TRUTH. And guess what, she magically receives an email receipt that reversed the $1500 charge. No explanation. No apology. Nothing.

Homeowners, please do not hire this company to represent and manage your home. DO NOT RENT FROM THIS LYING, DECEITFUL, CONNIVING, MANIPULATIVE, UNPROFESSIONAL COMPANY.
Chris J

02 March 2017

I have been staying at various lodgings since moving to Seattle in 2005. Some years I've rented in Snowline, others Mt. Baker Rim. I'm heading up this Friday for a trip with a bunch of Dad's and kids and also the following week with a bunch of guys; I've stayed in 5 or 6 different homes, all perfectly fine, some with some quirks.
I have never had a bad experience with the management staff, house or amenities. I was overcharged one year and received a credit within one week, including the time for the credit card company to post the amount.
I receive a loyalty discount and always leave a good tip, and I will continue to both stay and recommend Mt. Baker Lodging to others.
Lastly - if you are familiar with Whatcom county, Mt. Baker ski area, Chair 9 and other local places you know that a nonfat chai decaf frappy flavored pretty cup perfect temp latte doppio macchiato with 2% room isn't likely to be found anywhere.
So what is found? A bunch of down to earth genuine people who make eye contact, smile, and help make the area what it is - little pretentiousness compared to other ski areas, laid back attitude, beautiful surroundings and people who respect the environment. It's worth the long drive from Seattle to get there.
And they serve coffee.
Phil McKinney

18 January 2017

I wanted to make a review of this renting agency itself (and not, like many of the reviews here of the properties for which they represent). I would just like to thank the staff there for their patience and professionalism. Given the wide range of properties that they manage it can't be easy. They dealt with my particular issue beyond my expectation, and it is more than appreciated. Thanks!
Curtis Cartier

09 January 2017

UPDATE: The owner of Mt Baker Lodging reached out to assure me that the issues have now been fixed for future guests and to provide a partial refund for my stay.

So while I would have preferred a better experience to begin with, I appreciate the care and concern the company showed later and would consider giving them another shot.

-----

What started as a romantic trip for my wife and me quickly turned into anything but, once we discovered that the cabin was riddled with unsafe and unsanitary conditions. And the worst part is, the Mt. Baker Lodging people didn't even care. They never responded to my written complaint, they hung up when I called. I can only assume that this is how they treat all their guests.

Below are some of the safety and sanitation issues I encountered:

Icy stairs
I fell down the completely ice-covered entry stairs and nearly broke my neck. I ended up with a large bruise on my hip and a cut on my hand. The ice is an inch thick and solid and can't be removed with the small plastic snow scooper left to clear the path. You'd think someone would at least clear a path to the door.

Disgusting/broken toilet
After flushing the toilet, the water runs continually. The only way to stop it was for me to reach in the extremely moldy/nasty tank to turn it off. Disgusting.

Dead carbon monoxide detector
It just plain doesn't work. This is a serious fire code violation. And it is especially important because no instructions were left regarding how to operate the flue of the wood stove. It's a good thing I guessed right on which way the flue knob needed to be positioned, or our fire might have killed us. Whatcom County Fire Department needs to investigate!

Exposed staples on couch
The arm rest of the couchis crudely covered by a sheet that comes away easily to expose sharp staples and splinters. Not exactly cozy.

Hot tub odor
The water in the hot tub smells like a dank old gym towel. I'm not sure when the last time chlorine was added, but it wasn't recently, and there's none left for guests to add.

Here's the thing: I can deal with a lack of amenities, like no coffee or shampoo, or that they only gave us two towels to last three nights, or that there was only large logs (no paper or kindling) left to start a fire with, or that I had to crawl through snowy tree branches to get to the hot tub. But when things become unsafe or unsanitary--and certainly when I injure myself--I draw the line.

This is all bad enough, but to then completely ignore the situation and to treat me like some annoying pest that's getting in the way of their money-making scheme? Ridiculous.

I've never written a bad review of a hotel or cabin in my life. Until now. Congrats, Mt. Baker Lodging, you all are the worst I've ever dealt with.