Montrose GM Superstore in Hermitage

Location :

1435 N Hermitage Rd, Hermitage, PA 16148, USA
Added by Jopie, at 12 February 2016

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• Jason Wilkins

  24 December 2017

  Every time I’ve ever walked in there there service desk has new employees. I only come here for recalls because I would not willfully give this company a penny. A company you would think would know it’s a bad sign if you can’t keep people. Then they always try to weasel me out of something else. Sorry just had brakes and rotors put on at a reputable place.

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• Lawanda Spain

  15 October 2017

  Everyone was very helpful and went above and beyond to make sure things went well with my purchase!!!!!

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• Stacey Gilpatrick

  08 October 2017

  I spoke with Alex on the sales staff twice in the morning about a used truck. Both times he stated he checked to be sure it was still available. After driving 2 and a half hours to the dealership the staff couldn’t locate the truck. Turns out it was sent to auction that morning. I wasted 5 hours of drive time plus turnpike tolls getting to the dealership!! Highly NOT recommend!!

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• Christa Hibler

  28 September 2017

  I would give Montrose in Hermitage 20 stars if I could . I have bought many of cars in my lifetime , but Montrose in Hermitage/PA is the BEST .. Dave Bitzer my sales person was and is the absolute BEST .. I love my Buick Encore ..

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• Fried Chicken Watermelon

  06 September 2017

  I wouldn't even give them one star. My sales person is great. His co workers seem great as well. The used car manager is awful, not only does he belittle his team he doesn't care for his customers concerns just their money. Wouldn't buy the last car on earth from this place if I was paid to😇

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• Patrick Bollinger

  27 August 2017

  We visited this store to test drive some newer vehicles. Rough start as the salesperson wanted personal information and we did not really want to give it out and be spammed with calls if we didn't like what we drove. Test drive went well and we appreciated being able to drive two different vehicles. As we spoke with the salesperson, we had questions about different trims and features. They claimed that certain vehicles did not come with certain features and that limited trim packages were available for this model year. However, we discovered that the salesperson misinformed us and was only providing information that reflected what they had in stock for their more-costly inventory. It appears they are more concerned about making their sales quotas and pushing higher-end vehicles instead of focusing on what the customer actually wants.

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• Ashley Craft

  07 May 2017

  Dealership does not communicate with each other. Had car to trade in. Finance dept could not verify any information after they ran my credit. Very unprofessional.
  Customer of 7 years plus. Will not return to Montrose ever again. GM has no idea what is happening with the people doing business in sales.

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• Matt Szymanski

  16 April 2017

  I called on a Thursday to see if I could swing by the next day to have a couple of things taken care of on my Cadillac SRX. He accommodated my request, and all repairs were finished by 10:30am on Friday. I find the Montrose Service team to be friendly and professional. I will be back the next time I need work done on my vehicle.

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• Philip Loulis

  05 April 2017

  I got a 2013 srx happy with car what I am not ok with ther service had a problem with the que service manager I will order the part 5 months later I call 3 times to this day no response and no part I had it taking care of at other dealer did not need a part is was a reprogram issue. I asked if the oil was changed and it was on my papers that it was come to find out the oil was like tar what thay did reset the oil life. I call from Ohio to see if the car was reddy the sales man call back it is come and pick it up drive 80 miles get there car is not ready. The hole staff is way lay back make sure that you have lot's time and if ask them as to how thing's work on the car you will have to find out on your own and this was my experience with this place.

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• Daniel Newsome

  10 September 2016

  Great experience, drove an hour and half from Ohio to look at 2015 GMC Rocky Ridge edition, John Dorus worked with me on a deal and was great to work with. Couldn't seal the deal due to it being labor day, but they delivered truck following day to my driveway. Highly recommend.

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• Debbie Schuller

  19 February 2016

  On Feb 18 2016 I leased a 2016 Ford Edge . My salesman Mo Wilder was excellent. He always goes above and beyond his job duties to make sure that I am happy with my purchase. He took a lot of time to go over everything with me and never rushed me. The staff at Montrose are all very kind and willing to help out. Excellent Buying experience

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