Name: Modern Toyota
Address: 3178 Peters Creek Pkwy, Winston-Salem, NC 27127, USA, US
Telephone: +1 336-785-3100

Modern Toyota is a car dealer, located at 3178 Peters Creek Pkwy, Winston-Salem, NC 27127, USA. They can be contacted via phone at +1 336-785-3100, visit their website www.moderntoyota.com for more detailed information.

Location :

3178 Peters Creek Pkwy, Winston-Salem, NC 27127, USA

Contacts :

Added by Jopie, at 11 April 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 5:30 PM
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Doug Reitzel

27 November 2017

Winter was awesome. She was so helpful and courteous. I would come back to Modern for her alone! My daughter and wife loved her and I just talked with her on the phone and could tell she was great!
Adam Ting

07 November 2017

Chad Gordon and the rest of the team at Modern Toyota took great care of us! I was initially hesitant to drive from Raleigh to make the purchase but everything went extremely smooth. Thank you, my wife loves her new 4Runner. We'll enjoy it for many years to come.
Alan Doe

07 November 2017

Service Department: This dealership does a great job of serving the customer while it services your vehicle. Their staff are helpful and polite, and the same service person sees you every time you come in. They have a large open waiting room with coffee, waters, and sodas for free. To my knowledge they've never ripped me off or suggested unnecessary work. I'm a loyal customer.
Corky McClellan

27 October 2017

Buying the car was a good experience. Immediately after the salekept us way too long to put the long hard sale on us for the extended warranty. Had a sun shade break on the carthe part that just hangs in the cargo area to shade the back. I drove out there and the service guy told me they would order it and call me when it arrived. Simple partlike a floor mat. They called a couple weeks later and said for me to come by and get it. When I drove out there is when they listed the other requirements to get the part. They would need to install it and make sure I know how to use it. I explained that the car was loaded and it couldn't be installed and that the guy didn't tell me that I would have to do all this They wouldn't work with me at all. Wouldn't offer anything for my inconvenience. Just kept saying "let's do it right the first time". I told them this was the "first time" that they had screwed up and they should cooperate with me so I don't have to drive out there again. They refused and told me "either do it right the first time or don't get the part". Huh? Very frustrating after the sale experience for sure. Immediate "policy" attitude which is obviously not in favor of the customer. Booooooooo!!! Get it together!

Update on 10/14/17 - I appreciate the intentions stated in Modern Toyota's replybut I have yet to hear from anyone at all regarding them delivering the part. I will continue to provide updates here.

UPDATE 10/27/17 - I still have heard from no one and have seen no one. Absolute contrast to what they offered in their reply to my initial review. Sad.
Kristina Farrell

10 October 2017

Love Modern Toyota! Today I went in for a Maintenance appointment and left not only with a pristine Prius but also they gave me a Free Car Wash!! The staff is always welcoming and friendly. No pressure to buy or repair something that is not necessary. As a single woman I value the fact that they never BS me into getting something fixed that doesn't need it! Very trustworthy! Will not buy from anyone else!!
Jennifer Reynolds

07 October 2017

I liked how the salesman was helpful and the finance agent was very nice and made this a pleasant experience. Only disappointment was the 150 point inspection for the certified Toyota option. They missed that the mirror turn signal was not working and the latch for the rear pick-up bed window fell off. I paid 750.00 extra to have the vehicle certified.
Pam Kubecki

12 September 2017

The excellent service begins when you turn in your car. The rep takes the time to listen to you and ensures that he understands what the car issues are. Then he ensures that your needs are met, either directing you to the very nice waiting area or if you want a rental car. The waiting room is very comfortable and you get free coffee, water and coke. They have a very clean handicap friendly bathroom. The rep in the waiting room, is there for you, updates on your car or comfort issues. Everyone is very friendly and professional. All service provided is explained so I completely understand what was done to my car. I am very appreciative of all the professional Modern reps I come in contact with.
Vidalia Smallwood

03 September 2017

Modern has always been great to me and my family. Out of myself, my mother, and step father, we've bought a total of 6 cars from modern. My first personal experience with modern was when I was 18 buying my first car on my own. I was leaving for US Navy boot camp and couldn't get the car for four months because I had to graduate boot and school first. They not only held my Scion TC for me until then but also FED EX me the paper work to sign because I was stationed in TX. Recently I traded that scion in to upgrade and got a 2017 Toyota Camry. They were once again so easy to work with. I have worked with the same sales rep both times (Nancy Smith) and she was absolutely amazing. And so easy to work with. Being a service member from Winston but stationed out of state Modern has always been more than accommodating of the situation, and understanding. I'm always grateful for modern and their professionalism and just how easy it is to work with them. Thank you to Nancy and Modern Toyota of Winston-Salem. I absolutely loved my scion but I'm most definitely enjoying my new Camry!
Karly Loy

23 June 2017

Great experience! Went in for a routine 5,000 service and was in and out within 30 minutes. I was updated on everything done to my car and asked if i wanted to schedule my next appointment then or call when my next service was do. I was overall very pleased with the whole system they had going. I'd recommend modern Toyota to anyone. I'm very happy with my vehicle and how they treat their customers! Thank you all for the wonderful service!!
Gary Bowman

21 June 2017

Always bring my 4Runner back to Modern for service. Always been satisfied with the work but was a little disappointed this past visit. I had the rear brakes lined. When they called and told me the price I asked if they had any coupons. The service tech told me he had a $25 coupon that he would apply. I asked if I could use my rewards and he said I had already used them. I checked at home and Modern had sent me a $20 rewards coupon. When I picked it up and my 4Runner I showed him the coupon and he gave me the $20 off. I thought it still sounded a little high thinking he had also apply the $25 he had told me about. This was my mistake for not questioning at the dealership but I didn't want to question front of other customers. After leaving I checked the bill and the $25 was not applied. I called and left the service tech a message letting him know I thought he forgot to give me the additional $25 off and asked he give me a call. Crickets. still no call. So I now no longer have my $20 rewards and disappointed that I didn't get the $25 that I told I would get. I am due for another service in few more weeks so I am hoping Modern will still help me out with my next visit. We will see. If not probably will start looking for another place to do my service. Also this is the only dealership that does not detail my vehicle. Modern told me they added a new car wash but I am yet to see any benefit. Overall I have always given great reviews and have told friends about their work. Unless I am notified and they make it up on my next service I may have to change my story.

Thanks and I look forward to seeing if I get a follow up call or letter.

Regards
Gary Bowman
Paul Newman

18 June 2017

Awesome experience working with Niven Bayer. A real professional and not cut from the atypical car salesman portrayal. Drove from Durham to get a great deal and was treated like an intelligent car buyer. No shell games or hours long negotiation and excellent facility make the drive worth it.
Dorrina Hines

22 May 2017

I've used Modern for my car servicing needs for over 3years. I've always had a great experience. However there were a few visits that didn't sit too well with me. And left me very upset. So I brought it to the attention of management. At my next service visit my concerns were addressed and very well handled.
I do advise you to know what your car needs and keep up with what is done in each visit
Also if you have a car care plan of some sort make sure you know this as well. Like some of these come with oil changes and tire rotations up to a certain point.
Some of the consultants will not tell you this.
Overall I feel that Modern Toyota does a good Job.
Mike Crumpler

18 April 2017

One negative I had was the drop off. Apparently they pair you up with a service advisor to "make your service more personal". The only problem is, if they can't find him, you wait and wait.
Finally, another SA checked me in.

I don't care who my advisor is. I just want quick service.

Another negative, or more of a want, is it would be nice if they washed it when they service it. Other dealers do and it's a nice perk.

Beyond that, the servicing was done quickly, once I got checked in.