Racist, rude, and disrespectful. I would never set foot in there again, my local O'Reilly Auto Parts store recomended them, once there the older white guy menaced me with his gun he kept holding his gun and looking at me crazy. Unknown to him that his hole world could have been turned unside down. People be cautioned entering that business mitchell's used auto parts. I do not recommend.
I work for an auto business. Over the past year plus I've spoken with Jeff on the counter. Always polite and helpful. Never a delivery problem or hiccup ever.
This place has hard to find parts. The customer service was horrible when they asked if there's a way if there was somewhere I can go to where things are more affordable. The person that answered the phone was most absurdly rude. SALVAGE YARD IS SEVERELY OVER PRICED. These guys want $3,500 for a used LS1 engine. You can get a brand spanking new LS1 from extreme Autos out of Florida for $3,800 brand new. With everything on it it's literally a drop-in motor brand new with an LS6 intake upgraded fuel injector. FREE SHIPPING & WARRANTY. Salvage yards are supposed to be about Salvage understand there's money to be made but people look to salvage yard for discounted prices not prices that you will get if you go to other branded companies.
We purchased parts numerous times for our 97 Lincoln Town Car EX and Mitchell's was fast, pleasant, very fair priced. Never a bit of trouble. I have back many times since for myself and other vehicles. A top notch outfit and group of guys that really enjoy what they do and are more than willing to help out the patron. Many shops also recommend this facility too.
They are slow and you can't call ahead. The cashier guy was narley. He was okay but gotta customer service skills not on point.
But they have cheaper parts.
I can not recommend more highly. I just left and they took great care of my boyfriend and I. They are closed and I pulled in the lot and explained my tire was cracked and I had children to get back to Marietta. They took their time on their day off to help us and they were professional, courteous, and knowledgeable. I read the reviews on google and felt compelled to share my experience, because all too often the negative experiences are the ones customers share and from what I read, the reviews do not accurately reflect what I saw there AT ALL. My son is biracial and I'm very sensitive to racial issues, however, I in no way shape form or fashion can even imagine these nice men being nasty based on race or creed. I hope the place stays around. There are far too few businesses like this in the country anymore and they are a good group of folks from everything I saw. I appreciate dearly them taking the time to help in their time off, and do it with a sense of kindness and in no way at all did they seem bothered. Just genuinely nice people. Thanks Mitchell's!
I do NOT recommend. The transmission I purchased here was faulty and didn't work immediately after install. Jeff worked with us and tried his best to get us a refund but the owner here is lacking in customer care. Don't waste your time and hard earned money.
Pricing way off. New at Oreilly 50 bucks. Used at Mitchells 100. Wtf
I don't know what happened but the car was getting fixed too long. The lobby in is good condition but it could have been better. It was way too hot. I gave it three stars because there is extremely fast wifi here.
I was looking for a broken headlight for my chevy malibu keyword BrokenThe part needed was inside the headlight. Well they had a headlight that was indeed broken and would be trash for anybody else other than the wires. Anyhow they wanted $50 for that broken headlight I was like damnReallyPeople sure try to get over on you I'm no fool.
I called around 10AM and asked if they had a part, Jeff told me that the computer said they did, but he wanted to have someone check the lot to be sure. He called back about 20 minutes later and confirmed they did have the part, and quoted me $300 plus tax over the phone. When I arrived, the employees took me out into the yard to see the part and make sure it was in good enough shape (I was replacing a door on my truck, they had a vehicle that was the same year/same color as mine so I could avoid paint work). After I gave the OK, they quickly pulled the door and helped me load it into my truck. I paid the exact $300 plus tax I was quoted over the phone and got a quality part. Initially, I was worried about all the negative reviews, but I'm happy to say that the service I received was great, and I would buy from them again!