Mitchell in sales and Eric in the service department where awsome in getting out back window quickly in our van !!
Great friendly people and they attempt to help in any way.
We have bought several vehicles from Vigo Dodge. It's a friendly environment and good car buying experience. "You Don't have a price, until You've got a Vigo Dodge Price."
Great place, great people Also the detailer does a wonderful, thorough job and in my opinion is probably underpaid. Get the man a raise! That man being the younger handsome one, not the old funny looking guy.
Pulled in got out looked at 6 different vans for about 10 minutes and no sales person came out. A guy in a truck pulled up looking at the new diesel trucks and a sales person came out walked right past me and proceeded to the man looking at new trucks
I got my van there is was reasonably priced. Our front tires were part of the deal but it took roughly a month for them to get them in to replace them. Other than that my experience was good.
Have dealt with the service department a few times. First time it was with Scott who lied directly to my face and I called him out on immediately. Surprisingly after amitting that I was lied to but no apologie or any attempt to make right. My last experience I dealt with Eric and what do you know he lied straight to my face. After feeling that the service department is not treating the customers the way should I spoke to the owner and he could care less. Be careful of having your service done here they have no problem lying to customers and could care less about your experience with the service department. All the way up to the top.
I love the Dodge Durango's as I have purchased two with in 5 years. My most recent purchase was a 2016 Duragno earlier this year. I noticed a clicking sound coming from the driver seat. The noise progressively got worse, and occurred more often, so I made an appointment with Vigo Dodge Service department. I waited two weeks to get my Durango, and dropped it off this past Tuesday at 8am. I hadn't heard anything at 5pm so I called the service department, and I spoke with Eric, who advised me they couldn't get the seat to make a noise, as they only drove the car around the dealer parking lot. Once I arrived at dodge, I drove the car for the mechanic and pointed out the noise I was talking about. The mechanic and I switched seats so he could drive the car. As I got into the passenger side of my vehicle I noticed a VERY large crack in my windshield! The mechanic stated he didn't know how it happened, when we arrived back to Vigo Dodge the service writer Eric told me he didn't remember seeing the crack in the windshield that morning when he drove the car, and he would have American Eagle out to replace it with a Mopar windshield. Eric also stated he woild order a seat riser for the problem with the seat. They have now had my car for over a week, and I have still not received one phone call letting me know the ETA of the Durango. I called the service department today for an update, I was told by Eric that "Dodge would not be ordering a windshield, it's my problem not theirs." I asked to see the inspection sheet showing what damage was on the car when it arrived at 8am (because there wasn't any.) I was advised they didn't have an inspection sheet and, that I could talk to the service manager about it. I have spent over $60,000.00 within in the last 5 years with Vigo Dodge, and was told today by Michael Tom the owner, that he doesn't care if we do business again! I never thought I would have to worry about the dealership busting my windshield, admitting the crack wasn't there when I dropped it off, telling me it would be fixed at their expense, and then telling me its my problem. I am not sure who changed their mind about fixing the damage they did to my 2016, but it would have been nice to know within the week that they would not be fixing the damage they cuased, that they still didn't have the part, or and ETA. BUYERS BEWARE!!
Michael Tom and the sales manager Scott have the best car/truck dealership in Vigo county. I highly recommend purchasing and having your vehicle serviced here!
We just purchased our first vehicle from Vigo Dodge and had a very positive experience. We got there right before closing time on Saturday and everyone stayed as long as needed. Late in the evening on a Saturday the owner of the business was out cleaning the windshield of our new vehicle. They went above and beyond and hopefully we have not purchased our last vehicle from them.