After so many bad experiences, I thought they can not go wrong on specific service that is clearly outlined by MB of USA. Asked and paid for service B, only for them cut all corners and not flush the break fluid or even change the wiper blades. Contacted MB and they covered what they did not do to be done at dealership of my choice. Their excuse was they offer low price to get people through the door. Except for the fact that what low price if you charge more than neighboring dealership and do not perform over $250 worth of services listed in service B. They are bunch of total crooks!
My service mgr. was Adam, who was very attentive to all my concerns. He had a rental which was already cooled down for me to use while my car was being worked on. Their professionalism and courteous really made me feel special and cared for. You pay for Mercedes and it's all worth every penny!!
Frank Perez from Mercedes of Melbourne, is an outstanding customer service Representative. He went above and beyond to help with my services excellent. Thanks so much Frank
The whole purchase experience was smooth. Products and contracts were clearly stated and explained and questions were answered. The nice lounge, and helpful salesman were a pleasant addition to the experience.
Really great service! The service department was very attentive, they kept me updated throughout the entire process. Also they were so fast! I was so surprised at how fast they completed the annual service and put on new tires.
Found problem w my E63 and determined all could be covered under a recall. Recalls are good and cover you without any charge. Bill would have been over $3000. and they gave me a loaner for 3 days only because they had to order the parts. I am very happy.
I worked with Frank. This visit to the dealer was a perfect 5 stars. I have boycotted this dealership in favor of a closer mechanical shop that is 1/2 the price of the dealership and also gives great service. Frank was wonderful, but I won't be going to the dealership for any repairs when my mechanic is closer, 1/2 the price and also gives great service.
Hands down the best car dealership and service department anywhere. Everyone there is so friendly, professional and efficient. Just one of the nicest businesses in general I have ever dealt with.
Wonderful experience working with Ryan O'Shaughnessy at Mercedes of Melbourne. He was so helpful and I was able to purchase my beautiful Mercedes GLA 250 with his help. Thank you Mercedes of Melbourne for having such a welcoming and helpful staff. Everyone there makes sure you are comfortable while waiting for any service.
Excellent experience! My salesperson, Ryan O'Shaughnessy, worked very hard with me to ensure that he found the exact fit for my requirements! Great communicator as well.
People are very nice. service is prompt. Fresh coffee and water available. Bathroom is very clean and the place in general is very clean. I like the kindness that shows respect to customers.
I purchased my first MB, a 2013 C250 from MB of Melbourne and could not have been a more satisfied customer than I was with Josh McCabe as my sales person! He helped me find an awesome car within my budget, no pressure. From the moment I began my online search to the day I drove my "new" car home, it was an easy, enjoyable process. YES, I said easy and enjoyable regarding buying a car!! This dealership, from sales to service, treats their customers with respect. A trip to the dealership for any reason is an experience in itselfgo check it out! They will have my future business as well as my recommendation to friends and family who are looking to purchase a new or used vehicle. Thank you, MB of Melbourne!