This was our third time buying from this dealership and would recommend to anyone!!! From the moment we were greeted by Tim to the finish-line of the sale was stress-free. He allowed us to look at multiple models and was very patient with us!! We went from looking at used cars to ending up buying brand new!! Tim was very genuine with his selling technique and has that special gift of not being too pushy but still being a great salesman!! Was also nice to see the owner out on the sales floor greeting people as well!! Also finance dept was a breeze and very professional, in and out of finance in less than 30 minutes!!!! If you want a great buying experience definitely go see Tim Whipple!!!
This is the second vehicle I bought from Gator Chrysler Dodge Jeep Ram in about three weeks and once again Manny Rodriguez was a star salesmen. He was superior in his knowledge, professionalism and service as he was last time. This time I bought a 2017 Durango and traded in a Challenger for my wife. Great salesmen to work with and I urge you to shop for your new car with Gator.
Wow what a terrible experience we had here. Needed them to look at our door which broke (I’m not even going to start on the fact that this is a brand new 2017 Jeep Wrangler). So our door broke and we came by to have them look at it. The service guy was so busy telling us how our issue was “unimportant” and “the car was still drivable”. He snapped at me and my husband. He could have said I’m so sorry we won’t have time to take care of you today and that would have been fine but no!!!! He had to basically yell at us, tell us our issue wasn’t important, get aggressive and rude with us when we tried to ask questions. I get it everyone wants to get out the door before a holiday, but there is a way to say no we can’t help you and a way NOT to say it- he chose the wrong way. We know where we won’t be referring any of our Jeep friends! Way to lose business Gator Jeep!
My brother bought a 2007 dodge 3500 with only 55,000 millage it seen impossible a truck that year. But they Guaranty their trucks go trough a 200 point inspection before they can be sold. and they assured him the truck was in great condition. MR Gary Harrell was such a nice guy before making the sale but now he wont even answer his calls. The truck broke down 20 days out the dealer not even pulling anything with it, just driving and the transmission is gone. they didn't even offer to help they simple didn't care. they told him you bought it AS IS is your problem now. 20DAYS OUT THE DEALER.
This place is a joke all together. They give you incorrect information. Everytime I need my car serviced, they can't do it because there are more people ahead of me. The manager told me he'd cover my rental and that there were no other cost and even told me to come in on lunch and he'd be there which was a lie. I not only still have damages on my car but I also still have not had my car serviced which is way over due. The manager Roger never returns your calls. I've left several messages and no return call. The receptionist has a horrible attitude and I even watched her try to talk about me to the manager discreetly. I would not recommend this place to anyone. Please go to Arrigo Dodge in West Palm Beach. They're amazing and I will just go there. If not I'll just go back to Chevy. At least they take care of their customers. A letter is also going to the corporation. Worse place and I wouldn't even bother buying a car from here. Probably even worse.
Very happy! We highly recommend GARY HARRELL! He got us a great deal on a Jeep!! He's very knowledgeable, professional and HONEST! Was quick and easy to trade our car in with him. We will definitely buy from him again and again!
I have had a 1 star review here for nearly 2 years because of the service department at the dealership. However, I had such a great sales experience this past weekend with Gary Harrell that I felt compelled to edit my review and give a 5 star review based solely on the sales team.
I have purchased around 5 vehicles from Gator Dodge now and I have always had a really good experience with the sales side, but this time was simply awesome. Gary is the most laid back no nonsense sales guy I have ever had the pleasure of working with. He was very casual and we engaged in some great conversation throughout the whole process. I felt like he was on my team during the negotiations and it felt like I had a trusted friend helping me buy a car more than a sales person working for the dealer. I did do my research prior to showing up and knew exactly what numbers I needed to achieve on sales price, trade valuation, interest and term. This is the key to having a successful buying experience, as you already have an idea of what you want to achieve and not just in the form of a payment. When I discussed the numbers with Gary he went to the sales manager and worked on my behalf for the best deal. Much to my surprise they actually beat some of my "best case" numbers and came at me with a compelling offer right from the start. It only took 1 more back and forth to seal the deal. It took all of 20 minutes to get the deal done. The finance manager that did the paperwork with us, was equally awesome and laid back. He did not pressure me to buy any add-on warranties and engaged in great casual conversation during the paperwork signing and had my wife and I laughing and joking around with him. All in all it was a great experience and I came away with a great deal and a brand new truck that I couldn't be happier about. If you are going to head to Gator Dodge make sure you call ahead and ask for Gary Harrell, especially if you are prior military or law enforcement. Trust me, you wont be disappointed.
As a caveat, I still have had nothing but poor experiences with the service department here and would never ever recommend their service team for anything, even oil changes.
My experience was a real delight. Staff was great and my sales person was the best. In and out in about 3hrs. That includes start to finish from picking out car and signing papers.
The auto body shop does half ass work. Bare minimum should be the advertising for this place because that's exactly what you get. 2,400 dollars worth of work on my Challenger and they still didn't do all the work necessary correctly. Had dent and scratches on side passenger door. They returned the vehicle as ready that was supposed to be cleaned after all their work witch left dust and shavings all inside my car. Vehicle sat at detail shop next door for a whole day no one even touched it. Window didn't operate properly after they removed it but when asked to fix it the guy Dick acting as if he has an attitude. They also were supposed to polish my rim that was damaged. Even after bringing it back to them for the window and rim they still do a half ass job. All they did to the rim was whip it cleanand still didn't wash clean the car like they've said at least 5 times they'll do. Only person with any effort on the job there is the chic at the desk before you get to the Hertz side of the shop. I will never bring my car here again. And will tell everyone not to go here. I'm Military and this is the level of customer service they provided I can't imagine how they'll treat civilians I never got nasty with them or anything. Just the simple request that they finished the work they quoted me for from the insurance paymentbut since they already got their money they did even less. So instead of making a scene I will leave the proper review. Only reason they get a 1 star is because can't leave 0. Worst dealership I've been to for sure.
Sign White Dodge Challenger R/T
The service department was great. However I decided to get my car detailed. Paid almost 200 for a full detail and they only did half the work. The removed a plastic piece from my back door and never put it back. Seats were not cleaned. Doors weren't wiped down. My center console was sticky. Not to mention the car was an hour late so I had to wait for them to finish.
This dealership has a great sales team. JT my salesman was top notch. Went there looking for a specific vehicle they had posted online. Worked out a deal very quickly, didn't try to pressure me into buying anything extra. Was a great experience.
We were cruising down US 1 Wed when we turned into Gator, better than the lottery, Dakota came & answered our questions. My husband is an EXPERIENCED buyer & was impressed with his knowledge of the inventory on the lot. Yes this is his / our 6th Charger ! ! ! ! ! ! We had bought a pick-up truck 2 years ago at Gator and this deal was as sweet as then. Thanks Gator, we tip our hat to Dakota, yes we've told everybody that will listen . . . oh, this is noticed when you go from Copperhead Pearl to a gray ride . . . PS: our service experiences have been pleasant & high quality too !