Mercedes-Benz of Hilton Head
155 Fording Island Rd, Bluffton, SC 29910, USAAbout
Location :
Added by Jopie, at 02 March 2017
Opening Hours
- Monday 7:30 AM – 7:00 PM
- Tuesday 7:30 AM – 7:00 PM
- Wednesday 7:30 AM – 7:00 PM
- Thursday 7:30 AM – 7:00 PM
- Friday 7:30 AM – 7:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday Closed
Gallery
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11 Reviews
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20 December 2017
Very bad experience after purchasing a CPO GL450 vehicle. A lot of accessories were missing like remotes for rear entertainment system, cargo cover. One of the headsets was broken and had to be replaced at my local Charlotte dealership. Next was the vibration issue and I was told by me local dealership that the tires had to be replaced. This was all within a month of purchase. Now the brakes are squealing a little and I will not be surprised if I am asked to replace the brake pads.
Just for comparison purposes I test drove a certified GL 450 at my Charlotte dealership and everything was top notch, new tires, strong brakes, all accessories in place.
Overall not a very happy experience at Hilton Head.response / report this review -
14 November 2017
One of the workers there were giving me a bad vibe from the moment I walked up on the lot. I've introduced myself and was happy to be there. but the man who worked there was like a slight bit racist towards me. He didn't wanted to shake my hand, he did not intend to inform me his name or didn't want to provide me no information on the vehicle I was interested in. I was interested in the s-class coupe. When I asked him about the s class coupe, he looked at me and said "Are you going to buy it? I don't want to show and you not leaving here without or paying for it." Make it worse he flat out said "Do you have the funds to buy it? If not I'm wasting his time." Like seriously. Who says that to a potential buyer customer? Like that gave me a racism vibe off towards me and I don't like the fact how I was treated. Very horrible on the company end. Especially Mercedes Benz franchise. I'm sure Mercedes Benz would not appreciate any co-worker mistreat a customer like that or tolerate racism.
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03 November 2017
Out of town and our left headlight went out. Called Greg in service see if their schedule could work in replacing the bulb. He gave me an afternoon appointment. Upon arrival I was greeted and Greg showed me to the waiting area.said it would be about half hour. When done, Greg escorted me to the cashier and then to my car, which I did not recognize, as his team completely washed it. It is a 2009 and people still ask if it is new. Great service and hospitable staff.
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28 September 2017
Looking for a Van then you want to go see Brett and learn how affordable and competitive commercial vans can be. He is knowledgeable and caring.
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30 August 2017
Made a last minute service appointment and on a Saturday morning, Kristen, Greg, and Hank were exceptional! 50K service was going to be a while so they offered a loaner and to deliver my Benz back to me, Made my day! Oh by the way I live on Dataw Island, couldn't be any happier, thank you.
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25 August 2017
We bought our new GLA 250 from Danny Vinciguerra - super easy transaction, professional and everyone at the dealership treats you like royalty. Fantastic experience!
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25 June 2017
Went to this dealer while traveling thru Hilton head in my rv which is on a Mercedes sprinter chassis. Oh no!! check engine light. They made an otherwise awful situation not only tolerable but almost enjoyable. They fixed the original problem and found another problem that would have been worse than the original problem. Parts for this would take a day to get. They gave me a half off coupon for a hotel a new Mercedes to drive overnight and comped dinner. The problem was fixed by 9 the next morning.Can't thank Greg Taylor enough for his professionalism. Good experience that could have been bad. This is the place if you need service.
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24 June 2017
Recently took delivery on a new Mercedes. Our experience at this dealership was very good. Professional, yet personable and friendly sales folks(Jamie was ours). We were directed with ease to the vehicle that best suited us. We took our time in making this decision and they were very patient with us along the way. The Sales Manager Marc even let me test drive his demo though he knew we were not looking for an SUV. Right down to Cali helping us with some of the post delivery electronic functions, we are very favorably impressed with these folks. Highly recommended.
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22 June 2017
Excellent Dealership with a superior service team, when you need a service or maybe your buying a new car this is best dealership between Myrtle Beach SC and Savannah.
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08 April 2017
My wife and I had a very positive experience purchasing a 2017 GLE 350 from Mercedes of Hilton Head. Nick Field was our sales person and Calie Miler was our product concierge. They both were very knowledgeable and performed in a most professional manner. Nick and Calie have wonderful personalities which they demonstrate from the time you arrive at the dealership until you leave. Robert was the business person who processed our transaction. He also did a great job.
We highly recommend you consider Mercedes of Hilton Head for purchasing a vehicle. Especially, we recommend you request Nick, Calie and Robert to work with you.response / report this review -
09 March 2017
Great service and customer care! I was passing through and had problems with my Sprinter. I dropped it off after closing. Service Manager, Greg, called me by 8:30 the next morning. He followed up with me throughout the whole process. They made time in their schedule and solved the issue the same day. I was on my way and on schedule the next morning. Thanks Greg and HH MB!
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