Thank you Desmond Ballard, whom is the wonderfully kind gentleman that helped me with my 2012 Smart car. He was warm and welcoming always had a nice genuine smile and, Super fast with the processing, I was in n out within minutes. He always returned my multiple calls and text. I was very stressed about my car issues, then Desmond put my mind at ease. Special Joyous Holiday Wishes and Thank you for giving me a Great Holiday!
Thanks to the ladies who swiftly provided the loaner car. Thank you auto mechanics for your hard work and swift service.
Thank you to ALL at Mercedes-Benz of Beverly Hills. Happy Holiday Wishes and a Very Happy and Prosperous 2018 New Year!
This was the easiest car buying experience I have ever had. No back and forth or hassle. I did not spend all day at the dealership like I usually do. While Violet made sure I got the car I wanted (no one else in Southern California had the car I was looking for), Michael made the experience super easy for me. He did made me feel comfortable and really worked hard to get me the deal I wanted. Helena in Financial was amazing as well. It’s a great team they have here and I would definitely go back for my next Mercedes.
Excellent ,fast,efficient service received every time I visit! Richard Alvarez is great!!! He goes above and beyond to make sure his clients are satisfied. He’s helped me twice with servicing of my vehicle and both experiences were exceptional! I’m very satisfied and appreciate you guys taking care of my vehicle! Definitely would highly recommend this dealership and service department!
I highly recommend Alison Burdt!!! She was recommended by a close friend of mine who has leased a couple of cars from her. All my years of buying cars, she is the most pleasant person to work with. Not only that she is efficient and deliver what she says, she goes extra miles to give you the best car and price she can! She is responsive and updates you throughout the process. She works with a positive attitude and smile on her face. =) Thank you Alison for getting my beautiful car and for all your hard work and effort! You rock!
Also, big thank for the Beverly Hills Mercedes Benz manager Bruce for making sure everything goes well!
My service provider is Sarah Q. and she is absolutely AMAZING! Enough can not be said at how diligent and caring she is. She helps you feel comfortable and assured that whatever is wrong with your car (if not coming in for a simple service) is taken care of and that you understand exactly what is to be done to your car and why. I have never, ever had any problems and every time I bring my car into MB of Beverly Hills, I know that Sarah will take care of me and my car will be in good hands. She is very down to earth and professional with her work. Couldn’t ask for anyone better.
Rick sold me my car and the entire process was very untypical for dealing with a car salesman. He was very straightforward and honest, easy to work with and made the experience enjoyable, quick and easy. I highly recommend working with Rick on your next purchase or lease. Helen in finance was equally outstanding in that she made the paperwork a quick and easy process. This was unlike any car buying experience I've ever had and will absolutely be back in the future!
I always go to the Beverly Hills Mercedes Benz for all my service needs on my Mercedes Benz and I was so satisfied with my experience this time specially with my service advisor Dez Ballard. He took care of all of my service needs and on top of that followed up twice while my car was at the service shop and called after to follow up and see if everything was good with my car. He is just a sweet heart and very easy going and understanding with all my needs. I will definitely return to him if my car needs any more servicing!
Nadia and Michael did an amazing job at finding me the exact car I was looking for. I couldn't be happier with the service and the deal I got!! I shopped around many dealerships and they were by far the most welcoming with the best prices. Very happy!
I highly recommend Mercedes Benz Beverly Hills. They were very helpful and they went out of their way to ensure I was completely satisfied as I walked out.
I was helped by Angel, who was kind enough to go through the process with me and ensure I was happy and satisfied with my purchase. He dedicated a lot of his time to go through the procedure and ensured that I was having a joyful experience despite the lengthy process. I will definitely return in the future to purchase another car from him.
Also, Helen, the financial manager was very accommodating. She made the most complicated part of the experience as smooth as possible and ensured my continued satisfaction with my purchase. I was also able to meet up with Nadia, the head of sales, who further expanded on how enjoyable the experience was. All in all, buying a car is normally a hassle, but MB Beverly Hills made it very smooth and comfortable.
This is my first time leasing and the service I got here went beyond my expectations. Alison and her team took amazing care of me! I would definitely refer any and everyone looking for a new car. Amazing service from start to finish! Thank you again team!
Beverly Hills Mercedes and Steven Jay, in particular, I owe you a gracious thank you! Steven was masterful in his manner, knowledgeable about the cars, and part of a fine tuned team that made the Benz experience one of the best in my 65 years.
All of my concerns were addressed and the excellence and integrity was clear in every phase of the operation. I am a woman and I felt respected and not handled. That is important to me when car buying and again I thank you Steven Jay.
Always a great experience with Mercedes Benz of Beverly hills! The personalized customer service and accommodations are truly one of a kind. Be sure to ask for Adrian in sales - he is super kind and goes above and beyond to make sure you get exactly what you want!!
The service department managed by Phil Fox is absolutely amazing and efficient. I highly recommend this particular Beverly Hills dealership for personal attention and extraordinary customer service. Much effort is extended to its clientele.
Marjan was so helpful she made it a real great experience for me and every detail of what I asked for in a Mercedes Benz Marjan made it come true. I love my new vehicle and the personal approach the Beverly Hills dealership has. It's very refreshing to see how much they care about you and your experience with your Mercedes. I highly Recommend them!!
I definitely would not recommend to buy any CPO from this dealership. I got my approved CPO only 6,000 miles on it, I drove it for 3 months then the car literally started to fall apart. First the engine light came out and the car wouldn't accelerate or start, then the driver's seat, then the sound system, they had to keep my car for more than 8 weeks at the dealership. And yet it was not fixed, had to give it to Fletcher Jones. Last thing now is that the hard top (it is a convertible) is leaking water under the rain!! Yes, you read it correct, the MERCEDES BENZ is leaking water!! I wish I got a Toyota or something that is more reliable, or went to a dealership that won't sell you a car like this! I had the car less than 10 months and all of this is happening! And now I have been asked to pay $1,900 if I want to fix the hardtop leakage! The original price of the car was around $33, ended up paying $42K to get all kinds of extra warranty to avoid moments like that but yet the hard top leakage is still not covered!
The service advisors are mostly nice, but it is not their problem if the sales department sold you a car like this!
Be careful, my car was a fraud! and big chance your car might be a fraud too..