About
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Added by Jopie, at 27 March 2017
Opening Hours
- Monday Closed
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
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10 Reviews
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27 December 2017
Impressive staff and owners. Will not buy from any other Ducati dealer. The owner spent time with us personally and even offered a special test ride with my husband and I when we were unsure of whether the Motard was the route we wanted to take with our next Ducati. Super impressed! Will be back real soon.
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21 November 2017
I've been taking my bikes to Melillimoto for service for year, and bought one from them a couple of years ago. I really can't say enough about how friendly and honest Sebastian and his staff are. I trust them to do the work, and do it right. I highly recommend them!
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20 August 2017
Exceptional client focus, does the extra mile for his customers. Great family shop, old school mentality, some time, but done right, stands behind what is done at the shop.
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04 August 2017
Since 2013 we have purchased 3 motorcycles from this dealer, have been loyal in terms of service, and the purchase of some parts. Recently attempted to purchase another motorcycle from this dealer. I made an offer and he accepted on 2/2/17 in the evening after 6pm. The following morning and early afternoon the dealer did try reach me and I was not available until mid afternoon. Once I realized he was trying to reach me I called him back immediately, by that point he had accepted a deposit from another customer. No problem, that's business and I completely understood. 2/14/17 I did notice the motorcycle continued to be advertised on cycletrader and the Melillimoto website. I asked the dealer if for whatever reason the motorcycle happened to still be available, he responded with following
"His wire got sent to the wrong account. He has till the end of the week to sort out. I will let you know."
So this customer was being given the courtesy of having from 2/3/17-2/17/17 to get their act together and actually close the deal on the bike. Wait for it, wait for it,,,that deal fell through and that customer did not purchase the motorcycle.
Those of you that are reading this review take a moment to imagine that you are about to send a wire transfer for several thousands of dollars, what do you think the odds are you would send the funds to the wrong account? Would you not double and maybe even triple check the account # prior to sending? Then compound that with the fact that I was given less than a day to secure the bike while this other customer was given 2 weeks and in the end did not purchase the bike. As it stands supposedly there is another deposit on this bike and this particular customer has until 3/1/17 to pay in full. Maybe this particular customer will follow though.
As a result of Sebastian's seller's remorse, I purchased a motorcycle elsewhere.
6/25/17
Let's really break down the owner's response to my review. Yes, 3 separate DUCATI purchases and although I did NOT use your shop for service on all my bikes all the time, I most certainly DID on ALL of our Ducatis. With that being said my one star review was SPECIFIC to my experience around the KTM.
In your response you stated it is "always a complete grind fest" with me. Whether it was the purchase of a motorcycle or parts I simply stated what I was willing to pay and you had the CHOICE to either ACCEPT or DECLINE. IF YOU MADE "NO" MONEY THAT IS 100% YOUR FAULT.
Specific to the wheels, they were not carbon and it's not that I chose to not purchase them from you, I simply made the decision to not purchase them at all.
Specific to the trip to Orlando. Yes, I ABSOLUTELY drove to Orlando and had a Rapid Bike module installed,,,,on a BMW S1000RR. That was my choice and as a consumer, one I am free to make and quite frankly that is none of your business and you sir out of line for even commenting on it. Yes, when it came time to have some adjustments made to the Rapid Bike module which takes 15 minutes it did not make much sense to drive 2 hours back to Orlando. I inquired about having the adjustments done at Melillimoto, you said yes and quoted a fair price for 15 minutes of labor, doesn't make much sense why you would complain about it now.
Specific to the shenanigans around the KTM. Yes, I made an offer, WHICH YOU ACCEPTED, I initially cared less about missing out on the KTM, there are too many motorcycles and motorcycle dealers in this world. However, when time passed and you still had the KTM and I got the sense that your responses to my inquiries were less than honest, two friends on two different occasions inquired about the KTM and the information provided to them WAS NOT IN LINE with the information you provided me.
Yes, we were happy customers prior to this last experience, I would even look past some of your snippy responses at times despite it not being in my nature to do so.
The 2 year old tantrum bit, I understand that's just you being you, however, your prospective customers see that, great optics for you and your business.response / report this review -
17 July 2017
Family-run first-rate and 35 minutes from me, in the middle of nowhere FL. Great folks who will not disappoint you, and neither will their machines. Sebastian is a top mechanic and has kept my three running in top form: I.e. 34k hard Rocky Mountain miles on my Diavel Strada in 4 years, still purrs like a tiger, runs like a scalded ape!
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27 June 2017
Since 2013 we have purchased 3 motorcycles from this dealer, have been loyal in terms of service, and the purchase of some parts. Recently attempted to purchase another motorcycle from this dealer. I made an offer and he accepted on 2/2/17 in the evening after 6pm. The following morning and early afternoon the dealer did try reach me and I was not available until mid afternoon. Once I realized he was trying to reach me I called him back immediately, by that point he had accepted a deposit from another customer. No problem, that's business and I completely understood. 2/14/17 I did notice the motorcycle continued to be advertised on cycletrader and the Melillimoto website. I asked the dealer if for whatever reason the motorcycle happened to still be available, he responded with following
"His wire got sent to the wrong account. He has till the end of the week to sort out. I will let you know."
So this customer was being given the courtesy of having from 2/3/17-2/17/17 to get their act together and actually close the deal on the bike. Wait for it, wait for it,,,that deal fell through and that customer did not purchase the motorcycle.
Those of you that are reading this review take a moment to imagine that you are about to send a wire transfer for several thousands of dollars, what do you think the odds are you would send the funds to the wrong account? Would you not double and maybe even triple check the account # prior to sending? Then compound that with the fact that I was given less than a day to secure the bike while this other customer was given 2 weeks and in the end did not purchase the bike. As it stands supposedly there is another deposit on this bike and this particular customer has until 3/1/17 to pay in full. Maybe this particular customer will follow though.
As a result of these shenanigans, I purchased a motorcycle elsewhere.
6/25/17
Let's really break down the owner's response to my review. Yes, 3 separate DUCATI purchases and although I did NOT use your shop for service on all my bikes all the time, I most certainly DID on ALL of our Ducatis. With that being said my one star review was SPECIFIC to my experience around the KTM.
In your response you stated it is "always a complete grind fest" with me. Whether it was the purchase of a motorcycle or parts I simply stated what I was willing to pay and you had the CHOICE to either ACCEPT or DECLINE. IF YOU MADE "NO" MONEY THAT IS 100% YOUR FAULT.
Specific to the wheels, they were not carbon and it's not that I chose to not purchase them from you, I simply made the decision to not purchase them at all.
Specific to the trip to Orlando. Yes, I ABSOLUTELY drove to Orlando and had a Rapid Bike module installed,,,,on a BMW S1000RR. That was my choice and as a consumer, one I am free to make and quite frankly that is none of your business and you sir out of line for even commenting on it. Yes, when it came time to have some adjustments made to the Rapid Bike module which takes 15 minutes it did not make much sense to drive 2 hours back to Orlando. I inquired about having the adjustments done at Melillimoto, you said yes and quoted a fair price for 15 minutes of labor, doesn't make much sense why you would complain about it now.
Specific to the shenanigans around the KTM. Yes, I made an offer, WHICH YOU ACCEPTED, I initially cared less about missing out on the KTM, there are too many motorcycles and motorcycle dealers in this world. However, when time passed and you still had the KTM and I got the sense that your responses to my inquiries were less than honest, two friends on two different occasions inquired about the KTM and the information provided to them WAS NOT IN LINE with the information you provided me.
Yes, we were happy customers prior to this last experience, I would even look past some of your snippy responses at times despite it not being in my nature to do so.
The 2 year old tantrum bit, I understand that's just you being you, however, your prospective customers see that, great optics for you and your business.response / report this review -
15 June 2017
Family-run first-rate and 35 minutes from me, in the middle of nowhere FL. Great folks who will not disappoint you, and neither will their machines.
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15 June 2017
After hearing nothing but outstanding things about this dealership, I bought my second Panigale there last month. The owner and his wife took very good care of me and even stayed late until I got off work, so I could pick up the bike. I will never purchase a Ducati elsewhere and would strongly advise giving their dealership a visit. Keep up the great work!!
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17 May 2017
Haven't done business here and I never will. The women who answers the phone is condescending the entire time you speak with her. She came off as inconvenienced and so rude. Not only this, but when I called to get some questions answered about appointments and pricing I either never received a call back at all, or the time for an appointment drastically escalated (3months?!). It's my understanding that there is only one mechanic working there , that's fine. Obviously work might get backed up here and there which is also fine. I called one morning and spoke directly to the mechanic, nice guy who will make time for you. But when I called back and got the lady again I got the same snarky tone and I complete changed my mind about sending my bike here. I am now gladly spending more money shipping my bike elsewhere. A little kindness goes a lone way, and don't be surprised when you lose customers over poor customer service.
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03 April 2017
Best Ducati Dealer in FL. Sebastian and his staff are the best. Always great service. I don't go anywhere else. I drive over 2 hrs to go there and they are the only dealership I will take my Ducati to. Sebastian built the engine for my bike and it was flawless.
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