Matt Castrucci Kia

Location :

3013 Mall Park Dr, Dayton, OH 45459, USA
Added by Jopie, at 05 January 2017

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• Mike Boyd

  21 December 2017

  Steer clear of the service dept! I purchased my suv from Matt Casstruci Kia back in 2012. I recently have been using alot of oil and my car was in the service dept 2 different times and they dismissed the problem, telling me what I wanted to hear and sent me on my way. One morning while my car was warming up/defrosting I had the heat on and when I went to leave, the whole inside smelled like burnt oil. I took my car to Kia of Dayton instead and they found I needed a whole new engine. Do yourself a favor, stay away from Matt Casstruci Kia service.

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• Daniel Arnett

  21 December 2017

  Don't call them to schedule a recall. Called today, they said it would be their booted until March 19th for an engine repair. Called another Kia dealer 5 minutes later, it's scheduled for Jan 2nd. Seems to me like the Castrucci group only cares about maintenance that brings in money, not the safety of motorist.

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• Matt Combs

  21 October 2017

  Went in with my mom to help her shop for cars. We worked with I believe his name was Tony. One of the best car salesmen I have dealt with. Give this guy a raise! My mom ended up buying a Sportage and couldn't be happier!

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• M K

  23 July 2017

  Service manager and tech both lied. Told me I "should drive it as is, it's under warranty" and "metal shavings in oil is completely normal @ 50k miles", contacted Kia Corp, who stated "this is not now nor has it never been their policy".
  These exact situations is why I have a hard time taking my vehicles into dealer service centers. If your vehicle is not under warranty STEER CLEAR.

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• Ashley Snedeker

  06 July 2017

  Tony Digiorgi in sales did a great job selling me my Kia Optima. He answered all my questions quickly and did exactly what he said he was going to do. He didn't try to hide anything and was upfront and professional. Thank you Tony!

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• Nichole Olp

  24 April 2017

  I needed to walk off the lot with a car, and gladly did so. Tom helped us pick out a car, he gave us a lot of options and listened to what we wanted. Brian helped us with the paperwork. He was efficient, answered all of our questions, and explained everything we were signing.

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• Waldo Rabie

  26 March 2017

  Had an outstanding experience here with Josh who sorted me out with a new Kia Optima! Super chill, friendly guy who didn't pressure me into buying anything, just had a great time cruising and choosing a car! Highly recommend 5/5

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• Amy Dommett

  07 March 2017

  I had regularly used Matt Castrucci Kia to provide the 5 years of routine service to maintain my warranty and was relatively happy with that. However, when my alternator went out a couple years later they up priced (doubled) the tow from the tow company by billing it thru them vs me paying the tow company directly (even though I asked before the tow if billing one way over the other caused any difference in the price - of which they feign ignorance.) But even giving them a pass on that, they told me to fix my alternator would be twice what the average google repair value estimate was (and my local mechanic did the job for). When I gave them an opportunity to explain why their price was so high, they told me it was labor. Please know you can check google for typical parts and labor expenses so you can make sure you are not being ripped off. Then following that, because Matt Castrucci Kia service was the closest authorized dealer to do some recall work I needed done I called them and was told the tool they needed to do the recall work with was broken and being repaired the following week. I then asked if I could just schedule past that point then but they said they don't like to do that in case the tool repair doesn't get done. But they assured me they would call when they were ready to schedule me. I waited from Nov. till March before I called back again. This time they said they couldn't get me in until the end of June. I will have to drive a little further to go to another authorized service center, but I don't anticipate ever going back to Matt Castrucci Kia for service again.

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• Ashley Murr

  05 March 2017

  This is my 2nd vehicle purchase/lease from Castrucci Kia. This time around was easy and a seamless process. Tony D. was AWESOME! I didn't feel like he was pushy at all. He was patient with me while I was trying to decide what I wanted and was mindful of my time/schedule. He took good care of me. Thank you Tony!

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• Paul Hemmelgarn

  12 January 2017

  The last new car I bought was in 1967, since then I had a company
  car till 1990 when I retired. After that I bought used. So buying a new
  car was also new. I met Josh McLaughlin at KIA show room and it
  was a great experience with Josh looking at cars and options, finally
  buying the KIA Optima LX. Josh took time to go over features of the
  car and made sure after a test drive that I was comfortable with the
  purchase. I would recommend Josh if you are looking at buying a new car

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