About
Location :
Added by Jopie, at 13 September 2016
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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14 Reviews
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21 December 2017
Worst service ever! Took an hour and a half to change oil and rotate tires. This is ridiculous when you go to the quick lane, there is nothing quick about it. Purchased vehicle there and always had it serviced there, but not anymore. They charged me for a multi point inspection, but never told me that my passenger wiper blade needed replaced. Very disappointed in the service there, will be looking for another facility to have my vehicle serviced in the future. I will not be buying another vehicle from there, which is sad that I can not support my local area. Matthrews need to wake up and start offering customer service again.
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12 December 2017
If the Ford Fusion we purchased tonight gives us the same quality of service we received from our salesman Justin Coleman and the folks at Mathews we will indeed be very happy customers. Very happy to know that you don't have to leave Newark/Heath to find a good deal.
The web site was easy to navigate and provided much information and played an important part in selecting this dealer.response / report this review -
09 December 2017
I was looking for a used truck with certain options and a firm budget. I looked through many sites online, but Mathews site was the easiest to navigate. I found a couple vehicles to look at, at Mathews. When I was there looking around, Justin Coleman came out to the lot, no pressure, great guy, and spent time with me to discuss what I was looking for in my price range. He didn't try to talk me into anything other than what I was looking for. He was very accommodating and I am very pleased with the vehicle I purchased there. Thanks Justin Coleman!
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02 December 2017
I traveled from Delaware Ohio. I had devonta as a sales associate. He was amazing. I was on the search for an excursion. He helped me get to my number I was wanting. Wonderful customer service I would go back again if needed. Thanks so much.
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25 October 2017
Purchased the 2007 Mustang from Mathews new in 2007. The car was taken there after an accident in the front end, with body and engine damage. I was assured all of their work was guaranteed by Julie before awarding the job. Having received the vehicle back some very basic items were not checked. A headlight was out, hood was misaligned, interior trim was abused, and the brakes were now "spongy". My best guess is that a brake line was loosened to remove a wire harness or something when the engine was being replaced. In essence, air had entered the braking system. Having mentioned this to Jason the service manager i was met with anger that the vehicle was brought back. Though i was told the brakes were bled I could not tell anything had been done. The short of it is they did fix all of the items except the brakes. I firmly believe they never touched them. THEY FIRMLY STAND BEHIND THEIR WORK AS LONG AS YOU ARE WILL ING TO TAKE WHAT THEY GIVE YOU.
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17 August 2017
My experience with buying at Mathews Ford was without question the most pleasant I've ever had. My sales person, Justin Coleman, was very professional, gave me all the time I needed and worked diligently to get the deal where I needed to be. Truly like working with a friend. Do your self a favor. If you're looking for a new or used car, visit Mathews, and look up Justin. You'll be very happy you did
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13 August 2017
Steve the Bald guy with twins was very helpful and got Ken a great deal on a truck that he could afford. He was courteous and funny as well. I am sure all of the guys do as well but Steve helped Ken's mom before and so we wanted to continue with him. Thank you Steve H. He called a few times since to make sure we are happy.
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27 July 2017
Well where do I Begin. I had an amazing car buying experience here. I worked with Tom, he was very professional and respectful during the entire process. I was looking at a 2011 Ford Mustang GT and was trading in my 2009 BMW 328i, at first they came in higher than I wanted to be at, Tom was able to get down to the number that I wanted to be at. At no point during any of these negotiations did I feel as if he or anyone I was dealing with was being too pushy, they were all pleasant to deal with. 10/10 would recommend you go here for your next car and more importantly ask to work with Tom because you will not be disappointed. Tom you are the man Broski! Thanks again for the awesome car.
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12 July 2017
I bought a Ford Focus here. I was young and ignorant and this was my first car buying experience. I made a lot of mistakes. They gave me a very bad trade in deal on my F-150. Then they pushed me to make the decision right then and there. They sold me the Focus way overpriced. To top it off the car felt shaky and I asked if there was anything wrong with it. I was told that it had been checked out in their shop and had brand new tires and alignment and there was nothing wrong with it. Just a short while after purchasing it I had to turn around and buy new tires because the alignment had been so off and had ruined the ones on it. I went back and talked with Tammy and she said that she had never told me it had been checked out in their shop. It had just arrived on the lot that day. She pretty much called me a liar and said there was nothing she could do. I would never recommend Matthews Ford to anyone. I definitely made a lot of mistakes being young and gullible but it is ridiculous that they took advantage of me and lied to me. It was a horrible experience and they treated me very poorly.
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10 May 2017
If you want great service and someone to remember you.go there.you will be happy when you leave.
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16 February 2017
Great friendly fast service. I will definitely be buying another truck from them again.
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09 February 2017
Took my vehicle to them three times to still not have the problem fixed. Messages to the service manager go unreturned. Finally googled my problem and fixed it myself, but not after giving this company thousands.
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08 December 2016
Good overall experience! Couldn't be happier with my new car and our salesman, Tom Willard, was AMAZING! Felt like I was dealing with a long time friend! Only had the car for a few days so unsure on how they will deal with any issues early on but a great experience!
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20 September 2016
I was in need of a low cost, well maintained and conditioned vehicle for company use. Justin Coleman really understood my exact needs and worked hard and diligent to recommend vehicles suited to my needs. Not to mention he's a great guy as well, I would definitely recommend him if you are shopping around! The rest of the staff at Mathews Ford was easy to work with and provided a fast and smooth transaction. I was in and out in under an hour after my test drive and decision to purchase!
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