This medical group is the worse, they have no customer service skills, not helpful lack empathy. Doctor Adan Romero is very unprofessional and has no people skills. This system they have is a failure. Very disappointed. Do
If I could give 0 stars I would. I made an appointment for 4/1/22 but it was rescheduled the day before to 5/13/22. Now that was canceled as well 2 days before. I feel it is not right for the lady on the phone to tell me I can book an appointment online for faster appointments only to find out you can't book appointments online. keep canceling my appointments only for them to keep being a month apart. So I changed my doctor from Yulsi Fernandez-Montero, MD to someone who will actually commit to my appointments✌🏾.
At first the staff and doctor availability was great , but everything spiralled down first with their phone service , they never answer! If they do they place me on hold and for long , second and the most unfortunate one is that they cancelled all my 6 family members appointments because the doctor's are on call in the hospital. They're truly not reliable when you have an emergency either , I've had sick kids that i needed to take in and nothing, another sad one was that we got into a car accident and needed my pediatrician to check my infant also to submit to insurance and they suggested I go to urgent care because they didn't have any doctors available for weeks . Glad i got out of there they simply didn't accommodate my family, don't get the wrong at first they did , the gynaecologist i had was amazing . Anyways hope you have better luck than i did
Clean clinic. Dr. Fernandez is nice. She listens to what you have to say and your concerns. The people at the front office are helpful. Though it does take a while for them to answer the phone sometimes.
I was really pleasantly surprised on the wonderful service I received from this facility. I was reluctant at first, but the reviews of Dr. Ly, Tran received online doesn’t do justice on the level of personal care she provides. A doctor is Successful with the help of a good support staff and she has that in abundance. I highly recommend this facility.