We asked about a downdraft ventilator for our slide-in stove, and he immediately told us there is no such product. Then I named the Best catturra we are in search of, and my husband told him we'd seen the videos for several such products. Then he tried to say he had a customer who installed one and regretted it. I doubt that. Rather than admit his lack of knowledge, he tried to bluff his way through. By the way, the product we're searching for is on display in Wilington at Atlantic Appliance, and their salesman is extremely courteous and knowledgeable.
Needed service on my washer and the staff was very helpful. They helped me troubleshoot the issue over the phone and it fixed my problem and saved me the cost of a service call. These folks are great! I highly recommend.
Major Appliance is a great company. Very helpful and friendly staff. Good prices and the service is always excellent! This is where I will buy all of my appliances from now on.
I was referred to them by my Property Mgt for an appliance repair. When I called to let Beverly know I wouldn't be home on the scheduled day, she started bad mouthing me, saying how she couldn't stand customers like me, I was lucky she didn't move me to next week's schedule, I was acting like a b***h, etc. Turns outBeverly THOUGHT she was actually talking to my property manager and had NO idea she was actually speaking to ME!!! When I finally spoke up, she got flustered and gave the phone to her manager, who was just as rude and callous as her. He defended her actions of trash talking customers behind their backs, and then had the nerve to tell ME I was the one being "snippy". Extremely unprofessional and lack of customer service skills. And after reading these other negative reviews, I guess I should've expected it. It appears as though badmouthing customers is what their known for. I would not suggest this company to ANYONE!!
Major Appliance is a great company to do business with. We appreciate all that they do and look forward to many years of partnering.
Good prices and excellent service. Always responsive to issues. I love dealing with a local business who has connections to the community and knows their customers. That is worth something to me
Rude customer service. While browsing I could hear an employee talking to a customer. When he hung up, he starting talking about the customer. He said she probably didn't know how to check a breaker maybe she should check with somebody that could. Bottom line, they said she could wait until next week for service and maybe she will call someone else before they can "get" to it. This is a conversation between employee's. Maybe they should have to find a new job because obviously they feel secure enough to not care about potential business. My family will not be back.
So impressed! great prices,and helpful,knowledgeable staff. We would highly recomend this store.The service here is outstanding!!
Shopped around and found the best deal at Major Appliance.
I always prefer to give my business to a local owner and Bill Jenkins gave me the best deal plus personal service and great knowledge about his products. He knew where the condo I updated was located and about
the layout of the units. He also helped arrange a carpenter to recover the counter-tops. I would highly recommend Major Appliance to everyone.
Peter Stewart
Very rued, after the lady found out I needed a wriiten estimate ti submit to the moving company, she rudely said, "We don't do that and hung up on me!"
I have been a customer and purchased many new appliances- washers, dryers, stove, dishwasher, and refrigerator through the years. Have also used their repair dept. This is a wonderful service-oriented company.