Shea is amazing and fast with her fabulous!😀 Shea took care of my sister and she received so many compliments on how beautiful she looked all night at the gala we attended.
Danni took care of me and she knew exactly what to do to make my eyes pop and my lashes were perfect.😉 I kept spinning in my chair to see my face!!!!
Thanks Shea and Danni, you are a dynamic duo!!!! Everyone go see them at the Parks Arlington mall.
I'm filing a complaint against Mac at Macys at The Parks at Arlington Mall.
Jo wouldn't refund my item despite having the receipt and being unused. She lied and said cosmetics had to be returned within 30 days.
I had to seek out a Macys' supervisor to issue me the refund.
After I was refunded I went and told Jo. She said, again, cosmetics is different and Mac is different. Two untrue statements.
I'm dissapointed that Mac employees are unaware of their own return policy.
I came to this store yesterday around 7. I had questions about things and the girls didn't know They more so looked annoyed when I needed help So I grabbed just a brush because they weren't tryna help me figure out what color bronzer I should get, so I just grabbed a brush I'm at the register and four of the girls are standing there just talking..So I said "I'm just gonna get this , I held the brush up.. and the black girl with the mushroom wig on said Hold Up.. she was really doing something on the computer.. and the other girls were just standing there . There was another register I don't see why no one could take me there But after 5 minutes I just left.. they made me so uncomfortable .. screw mac no more Mac for me.. this is not the first time where there customer service was horrible.. I went to Sephora after leaving mac
Worst customer service ever! Walked in and not one person greeted my daughter and I. Waited and no help (they were not that busy). Finally asked girl with the long dark hair about a liquid foundation and she was so annoyed that I interrupted her looking for other makeup. However, when another person asked right after me, she immediately assisted.
My girlfriend is a huge fan of MAC Cosmetics. Most..if not all of her makeup is MAC. This store does not give the brand the credit it deserves. When I say store, I mean the size of the store. It is maybe the size of a small bedroom which is almost impossible to accommodate the number of people that go in that store whether they are just browsing or buying products.
Why 4 stars? The staff is amazing at catering to every guest that comes in especially when the mini-sized store is jam-packed with people that are needing their questions answered, concerns alleviated, and/or in need of personalized suggestions. The artists do not make commissions on sales, and that aspect of the staff definitely does not show, they truly have a passion in this industry and walking people though any situation they bring in the doors.