I began my interaction with Longo Toyota through an internet price inquiry on a used vehicle. Shortly after my inquiry I was contacted by the Fleet Manager, Fred Williams, by phone. Fred was very pleasant and scheduled a date and time so we can meet in person so and possibly purchasing a vehicle.
As life would expected it, we had to reschedule our appointment for later that day. Although I knew it was close to Fred's end of his work day, I asked if we could reschedule our appointment for later in the evening. Without hesitation Fred agreed. Needless to say after test driving three vehicles, we found the car for us.
At no time did I feel pressured, nor did I feel rushed despite the fact we had gone past his scheduled end of workday. Also I felt confident that my wife and I received a really good deal on our vehicle.
I have purchased several vehicles from dealerships in the past and cannot recall having such a great experience. I would definitely recommend Longo Toyota to anyone, more importantly I would recommend you visit with Fred Williams if you are thinking about purchasing a vehicle.
There is a reason why they are the number one Toyota dealership in the country and it's because of salesman like Fred. When it's time to purchase a vehicle again, I will be sure to visit both Longo Toyota and Fred Williams.
I am 47 years old. Steven Hess and Jason Kim treated us like we were buying a million cars. They are the best sales professional I have ever met ever. They were very friendly, pleasant, wonderful, amazing sales professional. They have exceeded every expectations we had. We really appreciated their efforts in making us feel important and excited as we bought our new truck. We are going to buy our second truck from them this December. I will never buy another car elsewhere. Longo Toyota is the best because of people like Steven Hess and Jason Kim.
Nothing but positive vibes. From the get go, my online salesman Steven Hess was upfront, friendly, and honest. Gave me a better deal than 4 other dealerships I priced and not to mention the most variety. He was not pushy on closing a sale, just showed me the numbers and told me to think about it. I recommend Longo to everyone, and if you can definitely go to Steven Hess from internet sales.
I went to Longo Toyota to purchase my first used car the 2013 Scion Fr-s. Juan made the experience great, he showed us all the available used cars on the lot. We test drove the car and I ended up loving the car. Compare to other car dealership, they weren't pushy and gave us time to decide. We got an awesome deal it. Longo made the process simple and they checked in on frequently after I took the car home. I would definitely look to purchase a car with them in the future.
Jeff Chang made my car buying experience hassle free. Everything we discussed and agreed to via email is what occurred, no hidden fees or additional haggling. I did extensive research, car shopping, and received approximately 8 offers and Jeff's offer was very competitive. He was very responsive and was in constant communication on the status of the vehicle as it had to be ordered since it wasn't in stock. But I was given a time frame and updates, and the wait time was about 1 1/2 weeks. Not bad when you consider it came directly from Toyota and had everything I wanted and Jeff threw in some additional items. Jeff also spent time going over some of the really cool safety and day to day features that really come in handy. If you are considering buying a car and want a smooth, honest, and easy transaction, Jeff is the Salesman to call. Can't thank him enough for a phenomenal experience.
Sam Halawi was AWESOME! He was very friendly and courteous . Never pushed anything on us and was very concerned that we were happy with the car and price. I would also like to commend the finance department. Everything went smooth and the contract was explained in full detail.This was the best car buying experience that I have ever had!
I would definitely recommend the Sam and dealership to anyone.
Kudos to Longo Toyota!
Keep it up!
I went to Longo Toyota to purchase a new car on behalf of my parents. We are very fortunate to work with Laura Tan, because she has been incredibly patient, helpful, while not pushing her clients to make a purchase. The price negotiation was very straight forward, and her response after discussing with manager was very swift and fair. When it comes to the time to fill out paperwork, my parents do not speak English well, and Laura has been very patient with them figuring out and explaining the details of forms. Overall, Laura has exhibited a level of professionalism and salesmanship that is above our expectation. We highly recommend working with her, if you want an efficient and fair purchase!
I had the most amazing experience from start to finish this weekend! DJ was amazing - I would recommend him to any of my family members of friends looking to buy or lease a car! He was super helpful, friendly, knowledgeable and easy going. He made my first car buying experience a breeze! There was absolutely no pressure from him or his team members, they genuinely wanted to help get me into a car I could afford, wanted and loved! Great service! GO VISIT DJ & LONGO!
My experience was great. There were no pressure tactics and no fast talking gimmicks. From the moment we arrived at Longo it was an all around good experience. My sales person Gracie Camba was awesome and terrific. She listened to us and showed us the vehicle we were interested in and knew the features of the vehicle and was able to answer all of the questions without having to call a manager. I was very impressed with Gracie. She went above and beyond for me and my husband. I work in Irvine and could not get to Longo until after 8:00 pm, Gracie waited for us and made me feel like a valued customer. She is very knowledgeable and explained everything and went over all of the paperwork and features of the car and helped me get a great interest rate. The finance department was also a delight, everything was explained in detail, the process did not take too long. I would recommend Longo to my friends, family and co-workers. I am a past customer and each time the experience has been pleasurable and stress free and hassle free. Thank you very much.
Horrible service I took my car here for a check engine light and had it towed in after paying $700 for a sensor in my Toyota Prius they were able to get it running again. Within a week my check engine light was back on I try to return it they wanted to charge me an additional $125 for the check engine light and did not guarantee any of the work they already had done, they just said they would waive the 125 if it's the same problem or that 125 will go towards any more additional repairs. Definitely will not being going back
Longo Toyota service has been improved a lot. Now I am satisfied with their service very much. Please keep the good work. My family have purchased more than 10 cars from Longo, with this service, I will definitely stay with Longo. Thank you for the improvement.
I just want to share my experience with working with Alan and Longo. Consider the long time best customer service considerations - Customer is always right. Never say no. That mentality blended with product know how and easy to explain and patient experience. Never had this level of engagement even at a premium brand dealer. Fantastic!
Longo Toyota exceeds my expectations every time I visit. Longo and the Penske Auto Group understand and deliver an excellent customer service experience. From the large inventory, great prices, professional staff, to the in-house Starbucks, Subway, and Verizon wireless shops, Longo is a clean, comfortable, customer-oriented dealership.
My salesperson Lizette Vega was a true professional who is responsive, and thorough, and answered every question I had. She goes above and beyond for her customers. Lizette and her managers are a pleasure to deal with. They make what is considered to be a "painful" process painless. Thank you Lizette and Longo Toyota. Keep up the great work.