Lake Norman Animal Hospital is the best. You
Can trust them. The doctors and staff have always been very attentive to myself & my pets. Wouldn't go anywhere else.
The staff was very considerate and respectful when we had to say goodbye to our Guinea Pig. Dr. Heinen Couldn’t have been more compassionate. He even cleaned out Giinea’s little eyes before he wrapped him; so sweet. He allowed us to be present during that time so that I could touch Waffles and talk to him like I had promised.
Dr. Heinen is such a knowledge doctor. He always takes the time to explain everything to us about the care of our furry family members. This guy should teach. He is just a great doctor. I would trust him and his guidance with any situation where expertise is paramount for my pets.
Very friendly and caring staff !
Nice vet. Though my poor dog did not want to go in. Strange.
One morning my couple months old dog acted strangely (disoriented, falling, fainting just like a drunk person would). I immediately took her here and saw dr Mary Alexander who was always sweet to us, but this time also took advantage of us what I think is very unethical.
She suggested to run a blood test without informing me the high cost of it close to $200. I was so scared for my dog's well being I agreed without asking because I trusted her that she is the doctor, she knows what is necessary, she will help my puppy, she must have good intentions and good morals. I realized those are non of her qualities. She is as greedy as the rest.
The test of course came back just fine, puppy was healthy. And then she informed me what she should have started with: that my dog has low blood sugar, which is very common with small breeds and by rubbing some sugar on her gums can easily fix the problem.
What a heartless person! She left my dog for an additional 20-30 min to suffer while that lab result came back, while she knew exactly how common and simple our problem was but wanted to make money out of us.
They just gave my dog two unnecessary vaccinations and refused to reduce the bill due to their error. Total bill was over $300
The best vet I've been to. All the vets are so kind and amazing. They always take such good care of our babies. It's very quick and easy to get to if you live in the Mooresville area.
My one star rating is specifically for the fact that this vet says they see exotics, i.e. Reptiles, birds and others. False, the vets here have no experience in exotics at all. Took my Chameleon in just for them to look at his eye, because he had something in it and it needed to be flushed. The vet was telling me information about my animals species that was totally false and incorrect. So, I would never take any of my lizards there. They also say they do birds, I first hand see someone's birds who had been taken there for a simple wing clipping, and the birds wings were butchered and completely clipped wrong. The cockatiel was bleeding terribly, couldn't eat or do anything for days. So any one looking for a vet for a car or dog, maybe go here. But the office was dirty, the exam rooms were full of hair and smelled, the eye wash they wanted to use for my Chameleon, the lid had been sitting open and I told them not to use it. They were unprofessional and very ill experianced in exotic pets.
We have had a great experience, always trust their opinion. They go above and beyond, when we were extremely concerned after hours, Dr. Heinen even made a house call to assure us that everything was ok.
The staff are very nice and were very helpful when we were here. You can tell they really care about your pets when they treat them.