Amazing service! We are on a cross country move with 3 children and 2 dogs. We have been in our car for about 10 hours a day for 7 days. We have stayed in several hotels and this is by far the best. The woman who checked us in, Eyvette, is wonderful. She has gone above and beyond for us already and we've only been here a couple of hours. We called the day before our stay and asked if they had a laundry facility. When we checked in we found that they put us in a room directly across from the guest laundry room.
After our check in we mentioned to Eyvette that we would need extra towels and pillows when we returned from dinner. We did not expect for her to remember that, it was more if an outloud reminder for ourselves. When we returned from dinner we naturally forgot about the towels. Eyvette stopped us at the elevator to remind us that she had them ready to go.
We have small children who are a little rambunctious after being stuck in a car for so long. When I called Eyvette to ask if we were disturbing any other guests, she said that she had booked us with as few other guests around as possible.
5-Star service from La Quinta Roanoke/Salem! Big thank you to Eyvette for helping us feel comfortable.
La Quinta Inn and Suites Roanoke Salem was a wonderful place for us to rest on our road trip. The area was beautiful and the breakfast was delicious. We enjoyed a very lovely dinner at Mac and Bob's about 3 miles away from the hotel and we slept very well that night. It was a great hotel.
Very friendly staff. Easy access from freeway. Comfortable and clean rooms.
The clerk at the desk was not friendly or smiling when we checked in. She did not offer to check best price available to us when we handed her the coupon from the hotel discount booklet. We have a La Quinta membership card, AAA, AARP, senior citizen, and I am retired military. The room smelled strongly of disinfectant or deodorizer. When I picked up the bathmat to use, it felt very damp. Then I felt the towels and they seemed damp, too. The carpet felt damp when I walked on it in my barefeet. The sheets felt damp on the bed. It was not a good experience.
Great service. Good breakfast. Clean room. Used facility during hurricane. Perfect spot to stay if you have dogs of any size. No extra charge. Staff are very helpful, friendly and accomodating.
I rarely write reviews good or bad, but we stay at La Quinta's frequently with our pet going back and forth from Boston to FL. The room we had last night absolutely reeked of cigarette smoke. They repeatedly stated they are 100% smoke free, but as a former smoker from years ago, I know for a fact someone had been smoking alot in Rm 120. The entire room needs to be steam cleaned and the AC filters changed before the next customer suffers and wakes up with red eyes, stuffy nose and luggage smelling of cigarettes. Also, watch out they don't try to nail your credit card claiming you were the one smoking in the room!
OLD, SMALL BUT CLEAN. GREAT STAFF. BREAKFAST AREA WAY TOO SMALL AND INSUFFICIENT SEATING. NO ROOM FOR US TO SIT FOR BREAKFAST. WAITED APPROX 1 HOUR BUT IN THE END, WE HAD TO TAKE FOOD BACK TO OUR ROOM AND THEN GO BACK DOWN A COUPLE TIMES TO LOBBY (FROM 2ND FLOOR VIA SUPER SLOW ELEVATOR (1) FOR COFFEE, NAPKINS, PLASTIC UTENSILS, ETC. VERY INCONVENIENT. BARKING DOGS WAS VERY ANNOYING AS WE JUST WANTED A PEACEFUL NIGHT AFTER DRIVING MANY HOURS. BARKING FINALLY STOPPED AROUND 9:45 WHEN WE WERE GETTING INTO BED. DISAPPOINTED IN THIS LAQUINTA!
Road weary with NO reservations. PULLED in AT 2am. The night manager very friendly and welcoming. Great clean room, comfy beds, and large. Great biscuits and gravya definite return recommendation!!
One of the best hotels I've stayed at. Really clean with comfortable beds. Also, they have new RFID cards for the door locks. Yay! I'm tired of electric strip cards for unlocking doors. Just a quick tap with the new cards and you are good to go.
Checked in late. But got a wonderful room on ground floor. Always love this hotel. Had my pet and I feel this one is one of the best ones when traveling with an animal. Only down side to room was no shampoo or lotion,since we forgot ours. Never had a bad breakfast at this location and front desk staff always friendly.
Got in very late, the woman working the desk that night was very accommodating. Having my pet stay with us was free and no hassle. Room was clean and comfortable. 100% non smoking hotel is also a plus.
Easy access of 81. Ok room, but great for pet travelers. Nice front desk crew.
Nice and clean!
Has had a major refresh/remodeling in the last few years, since I last stayed here. The breakfast area has been expanded to what is shown in the pictures.
Overall, the amenities and services match the price. However, what sets this place apart is the overall cleanliness, the friendly staff, and the location.