For me I have always had a great experience there always got service with very little waiting time I believe that it will be the same for anyone that goes there.
First off I'll start by saying that I used to sell cars. So I know all the little tricks. I let the salesman know right away what I was looking for, how much I wanted to pay, and the amount I could make in monthly payments. I also told him that I didn't want to trade my car in. We test drove a couple of vehicles and landed on one that we liked. After 2 hours of waiting he came back with payments that were $200 more than I wanted, on a vehicle that was $4 grand over what I wanted, and needed my trade in. Not to mention he ran our credit through at least 10 banks. We're still getting letters from banks two months later. This place is a joke. Everything that everyone hates when buying a car. They take everything straight out of the car salesman handbook and apply it so straightforwardly that its unnerving. I will never go there again or ever recommend them to anyone.
If you need a good dependable ,friendly and nice atmosphere this is place to go awesome friendly and one of the best sale person is Grant He keep me updated on every process and made my buying experience one of the best moment in life !! Thank Grant. We love our new car !!! Go see Grant make sure you ask for him and tell him I sent you 🤗🤗
Bought a 2017 Sorento from this dealership and their mechanics couldn't even install the plastic skid plate correctly after oil changes. It fell off after leaving the dealership on three separate occasions and it was damaged the third time. My wife kindly asked them to replace it and they blamed it on her because one of our farm dogs and knocked out a plastic piece on the front bumper. As if the dog somehow went under the car and dislodged a skid plate! Terrible quality control and customer service! If their mechanics can't even mount a plastic skid plate properly and the service staff won't even admit they have messed this up twice in the past, just imagine how they will treat you if you have a serious problem. We regret ever coming to this dealership. We were the perfect customers, we didn't haggle on price and we used them for all our service. Not only will we never use them again, but we will be sure to make it our mission in life to let everyone we know to steer clear of this place.
Great experience. I traded in a used tundra. They gave me a great trade in value and were very helpful with all steps of the purchase on a 2016 Optima. The experience was great and would definitely buy another car from them. AJ was my salesman and he was the most up front salesman I’ve ever dealt with. He really worked we me and the pricing guy to make a deal that was fair for all parties. Highly highly recommend.
Awesome 👏🏿 people please go see Shaun Mitchell the king 👑 he really is the best.. all of the other staff very helpful as well.. thanks kia of Lagrange
VERY DISAPPOINTED!! I own a 2011 Kia Optima. Currently my car is not in operating condition due to an engine failure issue. This issue is due to a recall that has not been released to the public yet and is due to be released May 19th. After contacting Kia Corporate concerning this issue, they paid to tow my car to Kia of LaGrange service department. I thought, wow how nice & felt this was going to be an easy process. HOW WRONG WAS I??? Although car is not functioning, through no fault of my own, I was not offered a loaner or rental car to drive while this process is being sorted out. Not only do I not have a car to drive, but I have received push back from Kia service department and was told they couldn't help me until the recall was released. Service manager Thavin Emerson could careless and has done absolutely nothing to help, in fact, he has his staff tell me that he's gone for the day. I was told Kia of LaGrange that this issue will need to be handled by Kia Corporate. I've called Kia Corporate numerous times and keep getting the run around. I am working on day 5 with no resolution & now it's Friday evening and have to carry this through the weekend. I've talked to Micha, James, Laura, Alfonzo, Lonnie and a few others that I don't remember their names and guess what, I still don't have my car fixed or even an estimated date of when it will be fixed, if they are going to pay for it- nothing. & I don't have a car to drive. I'm stuck! If you own a 2011-2014 Kia Optima,be prepared for your engine to fail and be prepared to be jerked around by Kia. At least that's the response that I'm getting at Kia of LaGrange. I will never own another Kia- ever. So much for supporting the local economy.
Great service and a nice clean place to wait while having car serviced.
everyone here was friendly but when i went in to buy a car they got me hooked on one. i drove it. i loved it. i told them exactly how much i was willing to spend with TTR included and they assured me that the car would come in right at or right under my budget. when it came down to it they wanted another 3K over the amount. I walked out. they continued to call me for weeks trying to get me to come in but instead I purchased the car i wanted which was the same make and model (2 years NEWER) for 4K less than my budget through a private owner.
I took my car in for a tire rotation. A few weeks later I had a flat on the side of the road and went to change my tire and couldn't. I wound up having to call a mechanic to take my tire off. The wheel had two stripped lugs and studs. No previous people have worked on my tire up to this point and the dealership denies having anything to do with this. I will not be coming back
Kia of Lagrange was the best car buying experience that I have had in a very long time! When I first started shopping around for Kia's, I was completely impressed by their website. Unlike other Kia dealerships, they were straight forward in their pricing and it was very easy to see what features each car had. Anyways, after reviewing the website and calling a few times, I went into the dealership. I was greeted so kindly and my entire experience at the dealership was very pleasant. I was in and out within a couple of hours. Thank you Kia of Lagrange for an outstanding job!!