Always have a very positive experience when I come in for service, staff is knowledgeable. Staff is always polite. The whole dealership is clean and organized, gives a sense of security. I always recommend this establishment.
Excellent service. Always able to talk with someone there when I'm out getting my oil changed. Friendly staff and nice waiting areas.
We were shopping for a car and had gone to Kerry Nissan and had a horrible experience. We decided to give Kerry Toyota a try since they had a car we were interested in. Night and day does not even begin to cover it. Our salesman was Tony Porchia and I have to say he was terrific. He was the epitome of a great sales man. There was no pressure to buy this or that. He listened to what we needed and tried to find a car that fit those needs.
The sales manager, and I apologize to him as I do not recall his name was terrific too. They were eager to sell but not to the point of ignoring the customers needs.
Heck, even the guy who did the financing paperwork was super and listened to every word we said.
This is the kind of business, and both my wife and I mentioned the same thing that gets a customer for life. Great job.
Kerry Toyota's finance manager made a huge mistake treating a couple badly that came into to buy a new Corolla. He discovered they were paying cash and had a Friends and Family certificate. Translation-not much money being made with this vehicle. He was extremely rude with them. They are an area "power" couple. Many friends of theirs have sent their children there to buy Camry's as their first cars for off to college. Even a few Lexus vehicles. They felt they were supporting their niece because she works at Toyota Parts Center in Hebron. Bad move. Dry Ridge Toyota will now be the go to place for new cars from now on. Bad move.
Great service! They were willing to work with my work schedule and did a good job fixing my car up.
Purchased the all new 2017 TOYOTA Tundra for a Great Price!!! Kerry Toyota was Easy to deal with. The Best Dealership to buy a New Toyota In Northern Kentucky and Cincinnati. They do it right!
I regularly take my Corolla to the Kerry Service Center off I-75 in Covington for service. The staff are all friendly and helpful, not to mention efficient. I highly recommend this location!
I’ve always had good service when visiting the service department. Normal wait times and the service reps never push unnecessary services like most dealerships are known to do.
I needed to get my airbag motors replaced per a recall. The facility was nice, and the staff was pleasant. The lounge/waiting area was a very nice touch and contributed to my comfort while waiting for services to be done. They did find an issue with the serpentine belt, but when I declined for them to fix it, they didn't push the issue, which made me very happy. The only thing keeping me from using them in the future is that I have a family friend who works for another shop and I prefer to have him versus someone I don't know.
Very professional service. Went in to have my first scheduled service for my 17 RAV4. Waiting area is cozy. Free snacks and drinks. Comfortable environment. Service was done fast and explained to me throughly. It's Toyota top quality service.
My wife and I located a truck on Kerry Toyota’s website so I emailed in and sales representative, John Sandlin, contacted me back promptly. We set up a date and time to do a test drive and look at the truck in person. John was very helpful throughout the buying process and did not pressure us into making a decision on the spot. We took a few days to look it over and John was available for questions during that time. When we came back in to make the purchase, the process went smoothly on Kerry’s part and we were able to make a deal. We would like to thank John for his expertise and help along the way.
I have purchased my last three vehicles from this location and had a great experience every time. The staff is always very friendly, courteous and thorough. As a single mother I did not have time to waste at the dealership. Cornelious Gray, my salesperson, did a phenomenal job and his team wonderfully expedited the process; I was out the door and in my new car in no time! I am very happy with my experience and excited about my new RAV4! Usually car buying experiences are full of stress and anxiety, not at Kerry Toyota. I enjoyed talking to everyone and never felt pressured to make a decision. They actually made the process fun!
Go to Dry Ridge Toyota!!! After speaking with an employee and setting an appointment several days before dropping my vehicle off for recall repairs, I was told 4-7 hours total for repairs. I dropped the vehicle off before Kerry Toyota was even open. I got a ride to work, worked over 8 hours and got a ride back to Kerry Toyota. It's been over 9 hours and I'm still waiting for my vehicle! I called over an hour ago, before leaving work and was told that my vehicle would be ready in one hour. The employee who helped me was not at all polite and spoke over me. He claimed that the reason this several-hour timing issue occurred was because the mechanic who was working on my vehicle "had to take a lunch".
I would recommend that anyone looking for a used car vehicle to go see Mr. Brad Simpson!!! Not only is he VERY professional and knowledgeable, but he's attentive, kind, he listens and he is very conscientious of your time. He's very upfront an honest, not your typical car salesman. Based upon my experience with Mr. Simpson, Kerry Toyota has done a fantastic job selecting their employees. Mr. Simpson will DEFINITELY get ALL of my referrals. Good job!!!