During my 2017 Christmas visit to Kentucky from Maryland, (500+ miles) my check engine light came on, needed new catalytic converter. Mr. Chris Cannon was extremely courteous, knowledgeable and professional! Expert Work and Outstanding Service!
I haven’t bought a car from here, but pretty much anytime my Mazda needs any service I bring it here. The customer service is very helpful. I had one experience where they went above and beyond what I was excepting, and I haven’t been disappointed since. Plus they have a clean, quiet, and spacious area to wait while your car is being serviced. I highly recommend!
We have an older (2004) Mazda that we bought from Kerry Mazda and they have always been very helpful and professional in the service department. The prices are of course higher than a mechanic garage but on a couple occasions, Kerry Mazda was the only place that could fix the problem.
amazing sales and service, very fast oil changes at a good price. A.J. in parts was very helpful with my questions!!! very good dealership!!!
I have taken my vehicle to this location twice now and have been extremely disappointed both times. This past time I received a notification from Mazda about a couple of recalls so I called to schedule the appt. I tell the service person what they were regarding and he said it would take approx 1h 30 mins. He also asked if I needed an oil change or tire rotation and I told him I did not as I was still 3k away from my next scheduled service - all of this is works out well. I get to the dealership and the new person tells me that I already had one of the recall items completed and that they don't have the part for the other one (even though I discussed these with the first person on the phone) so they would just be doing one. I was fine with that I suppose, but it would have been nice to know before I took the afternoon of work. So he prints out the paperwork and tells me that the oil change and tire rotation is $70. What? No, I ALREADY told the person that I made the appt with that I do not need the service. He re-prints everything and I sign it and wait on my vehicle. It didn't take very long, but when I get my car back they had not even washed it. The dealership I purchased my vehicle from washed my car EVERY TIME - even once when I came in for windshield wiper fluid! I guess I purchased my vehicle at the right dealership, it's unfortunate that I had to switch dealerships after moving out of state, but I will probably drive over to Ohio for future service.
I don't like using dealerships, but I'm glad I did this one! John Lee in Mazda service is a truly good guy. Thanks for you awesome service and friendliness!
I was pleasantly surprised by this dealership. They were fair, gave me exactly what I asked for, and quick with the car buying process. I didn't feel pressured or like they were trying to squeeze every last dime from me (I hate that and will refuse to work with ANY dealerships that do this). I walked out with a lease on a CX-5 that I LOVE and am paying pretty much what I told them I would. I worked with Cody, he was great to work with! I would recommend this dealership to others in the future and will consider them for a future lease/purchase!
Do not contact them online about pricing. Nate Powell was the one I negotiated with. He agreed on the price I offered but backs out in the end. Not only did he lied but he ignored my request to have the bill of sale faxed over to my bank. I think they just want to bait you in to coming in. Saved me a 4 hour trip once i figured out the deal was a bust.