About
Location :
Added by Jopie, at 03 September 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
Add missing information
12 Reviews
-
24 December 2017
Just bought new gmc acadia from this place and the service was excellent, stress free no pressure and our salesman Brad was awesome, found exactly what we were looking for at a even better price. Will do business with this place next time I'm in market for a vehicle!
response / report this review -
27 November 2017
Kenny Ross is the best! I would not go anywhere else Marco Lopez is fantastic, he took the time and I mean a lot of it, test driving with my husband and I till we made up our mind and his knowledge and kindness the best!! Go see Marco!!
response / report this review -
03 October 2017
I gave them four stars because they were super friendly and helpful. I had a hard time making up my mind on 2 vehicals, one from a different dealer. Although they did a lot for us I went with another vehicle. When my husband called to inform them and to apologize the last words he heard were "THANKS FOR WASTING OUR TIME " CLICK! Sure not a way to do business
response / report this review -
19 September 2017
My husband and I bought a car from Lou. He was great showing us the car and attending to our needs. We were on a time crunch and he took great care of us.
response / report this review -
15 September 2017
Aunt Penny should be ASHAMED!! I Purchased a used vehicle in June 2016. 3 months after purchasing the vehicle I noticed a loud squealing noise when I was braking. I called the dealership and I was told it was just "the new brakes settling in" I took it to get inspected in June 2017 the brake pads barley passed inspection and I was told that the rear drivers side master brake cylinder was leaking. I contacted the dealership and brought in to have it looked at. I was told that this was "normal wear and tear" on the car, and the brake clips in the front were responsible for the now unbearable squealing noise and this would cost $500 to fix. I have never had my master brake cylinder leak in ANY of the 8 vehicles I have owned in the past.
Now, lets talk about the MASSIVE water leak, I have water coming in to the car everywhere!!! When I open my doors after a good rain the water comes out like a waterfall!!!!!!!!! They said they could have their "water" guy take a look at it for $98.00. Not including what it would cost to fix the leak not to mention the damage that has been done up to now. My advice: if you are looking for a used car go anywhere but Kenny Ross!! I wish I would have read all these reviews before setting foot on the lot!!!response / report this review -
27 August 2017
Ordered a brand new diesel truck. Have been waiting (still) for 2 and a half months. Was supposed to be contacted as soon as a VIN number was made for the vehicle and Was never contacted. I was getting annoyed so I decided to contact the sales manager. Who gave an answer that it would be produced the next week. A couple more weeks go by and never heard anything and contacted sales manager again (all while first contacting the original salesman who would never return my call) and was told it was on its way and to call back the next day for the vin to get insurance squared away. Now today is Saturday and have been trying to contact ANYBODY for a vin number and to just tell me my truck is there and cannot get a single person to return my call. I will never purchase anything from here ever again and will make sure I tell everyone I know the same. Sad thing is, we were warned this was going to happen. If it wasn't for the deposit I put down, I would have given up weeks ago and went somewhere else.
response / report this review -
04 July 2017
This dealer earned a 1 star rating from me for two reasons. The issues that I have had with the "certified" vehicle I purchased from them and the failure to fix the issues when given the opportunity.
Since purchasing the vehicle last January Certified Used it has had the following issues.
1.)Front differential leaking from the cover gasket.
2.)3rd Brake light leaking water into the cab.
3.)Radiator leaking due to hole caused by wiring that was run in between the fragile fins of the radiator and the frame.
4.) Front differential leaking again this time from the axle seal.
The first two issues I attempted to have fixed at Sun Chevrolet since the are closer to where I work. You can see my review of their service on their page.
When I went to the local dealer to try and resolve the second two issues, I was turned away by Sun and told to take it back to the dealer I bought it at (Kenny Ross). I called and scheduled ahead of time telling them exactly what my issues were. I followed up the scheduling with a call to Chevrolet's customer service line to try and help expedite things. I arrived on time to the appointment spent about 5 hours in the waiting room and left with both items 3 & 4 still not fixed. I then followed up with Chevrolet's customer service line and they said they would escalate my claim to the next level and that I should hear back in a couple of days.
It has now been a week since my visit and contact with Kenny Ross and Chevrolet. I received a survey asking how they did but have still not received a call back on the status of issue 3.response / report this review -
09 April 2017
I purchased a 2014 Stingray from Kenny Ross in February and couldn't be happier with the car. Can't say the same for the service I've had since though - was told on the showroom floor that the car had a recent oil change done. I eventually figured out how to show the oil life gauge it read only 10% oil life left with 500 miles since i purchased it (this was on me, I should have checked before I left the dealership). I emailed both the salesman and the sales manager I worked with over a week ago and can't even get a confirmation on if the gauge is accurate or not as I know sometimes they don't reset them between oil changes. I'm not even ticked about the oil change part - i would just hate to waste one of my two "free" oil changes if it weren't necessary. If I were interested in buying a new car they would be emailing me daily (like they did) till I bought one. Shame that once I bought it I can't get a simple response to a question.
response / report this review -
04 April 2017
Very nice people! Love our new truck! Would definitely consider shopping with them again.
response / report this review -
19 March 2017
You guys have a great staff here and very knowledgeable. From my first experience with the sales staff back in May, when I bought my jeep. To the service technicians I dealt with today. Rick was very friendly, he was helpful, and easy to deal with. Excellent customer service here..
response / report this review -
18 November 2016
Probably not a bad place depending on the salesman you have. My experience was less then ideal. I purchased a 2016 truck from this dealership. A few months later I called for undercoating and rust protection. Was told I would have to go through my salesman for that. On the brochure for undercoating it says right at the bottom that 1 day transportation is provided. When I asked about the rental car I was told he would have to ask only to be told later that no a rental is not provided but could pay $30 for rental car. Luckily I had the brochure in front of me and explained it was stated right on the paper. After that he then says "O ya you are right, it is covered" So finally drop truck off and was told I would be called when finished. Waited till 5 the next day with no call, call salesman and he says ya its been done. So I drive out to pick up truck only to be told that he still needs to write up my bill (No reason it shouldn't of been done before I showed up) but is taking a customer on a test ride so I am to sit in waiting room till he returns. An hour later I walk out on floor only to find him in a office working on selling a family a car. I wave him down and he says it wont be much longer. In total I waited for over 1.5 hrs for him to write up my bill. I ask if the supplied touch up kit is in truck, he gives me a blank stare and says not sure so I end up walking back in and wait longer for him to give me the supplied kit all while he says sorry that he is busy. I spent damn near 2 hrs waiting. Totally unacceptable, and to top it off he charged me and extra $50 for no reason so I am now playing phone tag with him trying to have a check issued to me for the over payment. Bottom line is I was not very happy. They could of cared less how long I sat there. He was more worried about trying to sell a car then taking care of a previous customer. Hope I never have to deal with him again. Not sure how he has a job still. Family and friends will not be going there anytime soon.
response / report this review -
10 September 2016
First, all of the staff were very polite and they made sure i was comfortable while waiting. I had an appointment with Don Crawford and he was an awesome guy to work with. He tried everything to get me in the car that I wanted as well as my price range. The process was a little long but he made sure I was OK while waiting. I will definitely be going back in the future. Thank you so much.
response / report this review
