John Elway's Crown Toyota
1201 Kettering Dr, Ontario, CA 91761, USAAbout
Location :
Added by Jopie, at 19 April 2017
Opening Hours
- Monday 8:00 AM – 9:00 PM
- Tuesday 8:00 AM – 9:00 PM
- Wednesday 8:00 AM – 9:00 PM
- Thursday 8:00 AM – 9:00 PM
- Friday 8:00 AM – 9:00 PM
- Saturday 8:00 AM – 9:00 PM
- Sunday 9:00 AM – 9:00 PM
Gallery
Add missing information
15 Reviews
-
24 December 2017
This was my second car buying experience and it went a lot smoother this time around. The first thing I appreciated; there wasn't a pack of vultures waiting for me when I parked. Every single dealership I walked into that day had a crowd of salespeople just eyeing you except for this one. I was told who would be helping me and sure enough that's all it was. Gustavo is a very patient and genuine person . What was great about Gustavo is that he didn't pressure me into getting into a vehicle that day. He was very helpful and showed us around. At other dealers I was shown a car and expected to buy that exact one which I found odd. Gustavo made it clear to let him know which one I wanted. I pointed and my wife and I both agreed this was the one. Financing was easy and quick. I want to say I was in by 5:45 and out by 8:00. I purchased the Toyota Camry and to be honest, it wasn't on my shopping list at all. I was very happy with my purchase but, more satisfied with the experience. Car is smooth and I recommend it for anyone in the Market for a new car but, ask for Gustavo her at Crown Toyota in Ontario.
response / report this review -
21 December 2017
We bought a new truck here not too long ago and I was really impressed by the great customer service we got. The sales person gave us a tour of the facility and that’s what made me bring in my sienna for service. When I came in, the guy that helped me was really nice. The service was great, they did all the recalls and he called me to update me on the services that my van needed. I will definitely bring my car here from now on.
response / report this review -
20 December 2017
This place is FANTASTIC. I've been buying and servicing my Toyota's here for over a decade. The John Elway sales and service crew are way beyond their competitors in my estimation. Also, my service advisor Vanessa has been incredibly helpful over the years. I try not to service my cars on days she's not there just so we can talk and catch up. But on the off occasion where I have to service it without her, they still take incredible care of me. Do yourself a favor - buy a car there and then only service it there. You'll be glad you did.
response / report this review -
05 December 2017
I waited for 1 1/2 hrs.for my regular maintenance. After I get home, I see that both of the interior filters are listed as needed to be replaced. They are in the red. Why wasn't I told that I needed them? Eric Chase told me to come back in 5000 miles. If it is in the RED, why would you not take care of it now? I am sure the mechanic would have appreciated the upscale, and I would have appreciated cleaner air inside my car. If things can wait for 5k miles, it wouldn't be listed in the red box. I am ticked!
response / report this review -
17 November 2017
I received excellent service from the entire team. They answered all my questions and helped me find a car that was in my price range and fit my needs. I love Toyota and they make the experience enjoyable. I had Carlos help me and he did a great job helping me find my car that I just adore. I would recommend all of my friends to go there if they want to get a good deal and friendly service. My mom also got her car there and the maintenance aspect is top notch.
response / report this review -
12 October 2017
Our salesman Mr. Michael Breicha is an excellent and very understanding person. He has a friendly and positive attitude and we will refer him to all our friends and family members. We selected the vehicle we wanted and he made sure we were pleased with our choice. The financial person Mr. Johnathan James explained every special offers we can add to our purchase and he was knowledgeable in performing his job. We had a good experience with John Elway's Crown Toyota Dealership. Love it!!!
response / report this review -
05 October 2017
I recently graduated college and was looking into purchasing a new car. I went during the summer and spoke with Ana. She knew I was merely looking and not ready to purchase as I needed to get finances in order and she still answered all of my questions and was really polite. I returned a few months following my first visit and was greeted with a warm smile as she remembered my family and I and continued to answer all of our questions. She was so patient and helpful. At no point did I feel like she was pressuring/rushing me to sign a contract and drive off in a car. By the end of our visit I purchased a new car with no stress. Definitely recommend coming here for a car!
response / report this review -
27 September 2017
Outstanding service! Went in only expecting to grab a brochure and ended up leaving with one! Edwin did an amazing job helping us chose a car and explaining all its features. He made the entire process go smoothly and unbelievably quickly. Randy from financing was also great. Definitely would recommend this dealership!
response / report this review -
19 September 2017
This is my first visit to John Elway's Crown Toyota to get recall work done on my daughter's car. I was cordially received by service technician Jeff within minutes of the set appointment time. The work that was going to be performed was clearly explained, and I decided to wait in the well appointed customer lounge for until service was completed. The work was completed in slightly over two hours which was less than the wait time that I had been quoted. Once the work was complete Jeff met with me again and explained the results of the free inspection that had been done on the car and I received a printout of the inspection findings. I will definitely return to have the work done. Crown Toyota impressed me with their professional but friendly service.
response / report this review -
25 August 2017
Great customer service, as always. I feel that my car is in good, honest hands at John Elway's. It's important to trust those who manage your car maintenance, and the crew in the service department never fails to deliver. Before purchasing my car here two years ago, I was a control freak when it came to doing my own maintenance on my vehicles. Now, though, it's nice to enjoy some complementary coffee in the lobby and catch up on emails while everything is taken care of for me, always in a professional and efficient manner. 5 stars.
response / report this review -
14 June 2017
I had a great time at crown Toyota. Sergio Lara was very helpful and patient with me while I test drove trucks until I found the right one. Eric McKenzie was great made sure I got a great deal! Thanks again!
response / report this review -
02 June 2017
Service department is terrible. Just want money from their customers. After a whole year of telling them that something is wrong with my brakes. They told me you must go up and down hills a lot or my favorite is must be your driving. I routinely have my car maintenance every 5000 miles. I don't even think my brakes are a year old. The last four times my car has been serviced I have told them to check my brakes. Finally this time they've told me that my brakes will cost $240. I rather do it myself and make sure it gets done right. Toyota rip off
response / report this review -
16 May 2017
Great buying experience until we realized that everything we were promised for free, we were charged for at the end of the lease. We asked "How much does that cost?" Their reply was "Don't worry, I'm going to hook you up. This will actually lower your payment. " Then the finance lady said "Just sign on the screen " We didn't get to read the contract before signing. My advice is READ EVERYTHING BEFORE SIGNING ANYTHING AT THIS DEALERSHIP! !! We made a mistake by trusting that they were honest. ALSO pay attention to the final price, not just your monthly payment. We tried to make a complaint with management but I was disregarded and hung up on. Worst buying experience ever!!!!
response / report this review -
03 May 2017
Brought my 2010 Toyota Tundra in for the 100k mile maintenance. The staff was great and very helpful. They walked me through everything and answered all my questions. The price was up there, but I figured I was at the manufacturers lot so if anyone would do the job right, it would be them. I was wrong.
They gave me my inspection paper which showed everything that was "inspected". I was a bit confused when I read that my Cabin Filter was in good shape when last I changed it, was over 2 years ago. Total neglect on my part, but that's besides the point. Someone actually checked off on it when it really needed to be changed. I changed it myself today, and the old one was really dirty and had dried up leaves on it.
By no means do I wanna get anyone in trouble, and that's why I'm not even including my "technicians" name, but if he was too lazy to check this very simple task, what else did he fail to do? I feel like I didn't get my 600 dollars worth based on this. Gonna think twice before going here againresponse / report this review -
26 April 2017
Excellent customer service!! I purchased an SUV Hybrid through Dan Rogers and got a great deal. I checked out a lot of other dealerships and got the run-around on pricing and the vehicle the way I wanted. I would get price quotes over the internet from those other dealers that they could not back up in person. I was getting discouraged from finding an honest dealership until I got to Crown Toyota. The great price Dan quoted was the price paid, no surprises!! I ended up ordering the vehicle through Crown Toyota and had my vehicle available in a few short weeks. I love my Highlander Hybrid and found an honest dealership to refer to family, friends and clients!
response / report this review
