I've been in Tampa about 5 months now and so far I'm pleased with my experiences at James A. Haley VA hospital. I'm also coming from the ATL VA so that may explain a lot for some. I tend to get lost trying to get to my appointments but the staff has always been helpful and courteous with pointing me in the right direction.
I have been a patient at 4 VA Health Systems in the United States. Finally Settling In my home town of Tampa FL, I am very disappointed with the care I recieve at the James Haley VA. I have Service Line of Duty Injury's, I don't ask for anything much, just whats needed to keep me healthy. At my first visit, In charlie clinic, the Doctor I was assigned was very rude, treated me very disrespectful, I walked out and went straight to the Patient Advocate. While explaining what happenned during the appointment and how the Doctor treated me as if I was Lucky to get their services, the Advocate started preaching to me about how I may be unreasonable, she then started advocating for the Doctor! Blew my MIND!! Went over her head and finally got to a advocate who done their job and got me reassigned to another Doctor. Went to the new Doctor Appointment 2 month's later, again I was talked down to like I was a child!
These are the most disrespectful, unfreindly Doctors I have ever dealt with at the VA. I now in the process of seeking out yet another Doctor! Every VA I have been to has been "OK", with the Exception of the Tampa VA, rudest most uncaring arrogant Doctors I have ever met! Think I'll try Bay Pines if I cannot get just a bit of respect from these................
We have been coming here since just after the 1st Gulf War (1991). Years ago this place was horrible but in the last few years there have been some very good changes under the interim and current directors. They take very good care of my wife now, me on the other hand, not so much. All veterans served but not all veterans are treated with the same care, even if the veteran actually pays $ for the service.
A very special thanks to Dr. Menendez, Dr. Carter (surgeon) , and Rn. Luis Verzura for their fantastic job in performing a successful dermatological surgery on me Nov.6! Everyone is fine! With love and Blessings to all!
I have said numerous times that this VA hospital is the best, but I shouldn't say that with 100 percent conviction. The reason I say this is I recent had a major surgery there and that was great because how well everything went, however I was not at all happy with the food. Being a Certified Dietary Manager and work in a healthcare facility I really was heart broken when it came to the meals that were served to me. The best meal was the night I came out of my anesthesia (late) and the nurse literally brought me a microwavable lean cuisine meal. Breakfast was horrible.... How do you burn scrambled eggs and still be undercooked in the middle. Lunch was much worse.... A small chunk of meat (pot roast) which was rubbery and instant (yuck) garlic mashed potatoes. Oh yeah and a cup of fruit cocktail. I was not impressed. All that being said clinically I think James Haley VA hospital as no equal, but take a closer look at your support services and demand better from them.
I have always had horrible luck with the VA. This week has just been another amazing example. I had to re enroll yet again, then I get a call asking to sent up an appointment. No information is left except for the call phone number ending in 8000. I call the number and wait for 35 mins just to be hung up on! I call back, get through to a person, start giving them my info, they interrupt me mid-sentence and tell me to please hold.... I then get hung up on for the 2nd time. I wait about an hour and call back, get through and go through the validation process. The woman then tells me she has no idea who called me or why but can see that I was called.... then says "hopefully they call back".... And people wonder why Veterans hate the VA.....
My doctor's nurse hardly speaks English, last time she left a voicemail I spent 30 minutes trying to decipher it, then 30 calls over the next four days trying to get through the automated system before I finally reached a human being that could explain what the voicemail was about. The call back feature is useless, I've tried it at least 10 times over the past year and hardly ever get a call back. There's also a lady in the laboratory that obviously hates her job and needs to find peace doing something else. I'm used to military medical care being relatively rude to patients but geezus at least try a little bit lab lady. There might be people in there that genuinely care but my experience has been pretty darn terrible.
I have been going to the VA for all my health concerns for the last 10 years and have never had a bad experience. They are always courteous and friendly with a ready smile. They do their utmost to give me all the care and advice they can to make me a more healthy person. They provide free blood pressure monitors and many other free health aids. They endevour to do all they can for all of my problems and conduct all the required tests efficiently and professionally. The facility is always clean and sanitary with the latest in equipment and technology. They also have an online service so you can contact your primary care if you have any issues as well as a My Healthy Vet Flyer that has many helpful suggestions to maintain a healthy life and attitude. Based on my experience , private hospitals have a long way to go to be as helpful and efficient for the individual veteran as this facility does for me. And another huge plus. The copay is extremely low relative to any insurance provider. Never understood all the negatives from the press about the VA. The only negative I can say is that it's not fully manned 24hrs. a day for all your emergency needs. If it's an emergency you can opt for the local hospital and they'll foot the bill after your transferred to the local VA hospital if necessary. These guys are great !
Easily the worst VA hospital I've had to use. I have yet to be see in an reasonable time, and I am a "Priority Group 1." Any time I get an appointment I can guarantee it will get cancelled and pushed out another 2-3 months. The actual "doctor's" must have gotten the degree from a box of cereal or some low standard institute, or even more likely, simply do not care about the problem you are bringing to them.
This has to be the most incompetent VA facility I've ever been to. Trying to get labs done is a huge process and a mess. The DR orders labs and an appointment and they can never find them. Or, this is my favorite, they can't do the labs because nobody is there to do the test. They open at 6 am, but the people who draw the blood don't get there until 620 to 630. Then they have to talk for 10 minutes with each other before they can start drawing blood. It takes until after 7 for more than 1 person to come to work. It's no surprise considering they will never be fired. This VA really needs some people who actually know what's going on.
New to the VA having just retired but I have to say the care at Haley is the best! Thoughtful, caring staff and state of the art equipment! Sure, sometimes I have had excessive wait times but I never lose sight of the fact that this care is FREE and I am not the only Veteran at the facility. I've encountered a few Veterans that were incensed at having to wait and criticized the entire VA system because of it. These idiots, in my opinion, need to tuck their collective skirts in and show a little gratitude!
Love the VA! Thanks!
Like any government organization - there are always SOME good caring compassionate people - but the administration is rotten to the core. The level of incompetence is horrible to say the least. Years ago I freely choose to spend my OWN money for private sector medical care. Non VA medical care is not like it was when I was a young man and never will be - but at least I have a choice . The thought of having to stay at this place again and place my LIFE in THEIR hands is frightening.