Dropped off a work Van to have an oil change a new headlight in battery put in period 8 hours later just started on it. Then tell us they need to order apart after we come in instead of calling and letting us know. Now I have to reschedule for another day.
We were looking for a truck for my husband and he HATES car/truck shopping! Thank goodness Darrin was our salesman or rather our 'Jake Sweeney Representative ' because really any company would want Darrin to represent them. He displays many attributes among them being knowledgeable, having a willingness to connect with the consumer through their automotive need and above all having a caring attitude. Jake Sweeney would truly be swamped with business if more people knew that they could work with someone like Darrin. We were just blessed to have him help us that day. Because of him my husband enjoyed his truck buying experience. Thanks Darrin! We'll see you again at our next car purchase!
Shaun Snelling and the rest of the service team provided us with excellent service. Wonderful all around! :-) Our new 2017 Chevy Spark had a airbag cover problem and they took care of us. They even provided us with a rental car for the trouble, since the repair was going to take longer, so that we would not miss work that day. If I can give them more than five stars, I would. :-)
My experience with Jake Sweeney Chevrolet was Fabulous. My sales Rep. Royan Morris was amazing. I was treated with great respect and was not just a #. I felt my needs and desires were meet. I am so excited as I drove away in my 2018 Equinox.
Everyone was really friendly and things like that during the purchasing of my 17 cruze. But what's the 'Jake Sweeney' family even mean? Does it mean ignoring questions and calls from customers as well as their family members until finally letting them have a drop of information? Or Does it mean good, informative and honest customer service? Because I have not received the latter.
My husband and I just leased a 2018 Chevrolet Equinox and we are highly satisfied and loved every minute of the process. Nick was absolutely amazing and I would recommend to all my family and friends! Thank you so so much for being so helpful and putting us in a vehicle that we are in love with 😍
We will not be returning to this dealership for a very long time. The customer service was subpar, the pricing was complete opaque, and the sales staff was manipulative and aggressive. As more and more people are buying cars online, this dealership seemed to be selling as if it was still the 1990s. We scheduled a test drive for a car today. When we arrived we were told the car was not ready – despite the fact we had a scheduled time with the sales rep. It wasn’t until more than an hour later before we got to see the car. During this time the sales rep started trying to sell the car to us at “today’s price”. We made it very clear to him we were not going to buy this car today. The test drive was brief. Then it was another 30min of mind games trying to get us to make a purchase “today”. They kept trying to evade our questions of what the price of the car was, as if that information was so valuable that to release it to us was a great privilege to be given to us. Well, this is 2017, and we can find that info in five minutes online. The saddest part was, the sales manager was so desperate to make the sale, he told us if we didn’t make any decision today, we would have to wait till the end of the year before they have another car available. I wish them the best of luck making their 2 car annual sales goal.
I had the pleasure of working with Leonard Johnson. It was a fantastic experience! He listened to my every need and request and made every effort to accommodate me. He was patient, personable, and an excellent salesman! I didn't feel like Leonard was just trying to make a sale. He really helped me find the perfect match for what I needed! I will definitely purchase future vehicles from Jake Sweeney Chevrolet and I highly recommend Leonard Johnson to anyone looking for a fantastic car buying experience!
I have had my Saturn serviced at Jake Sweeney for years. It finally became unsafe to drive. Based on my experience with the amazing service department (particularly Mike Adams), I decided to give a Chevrolet a shot. I mentioned this to the cashier when I was checking out and she found a salesman for me (James Stanton). He was responsive, kind, knowledgeable, thorough, and was interested in helping us make a good choice. I had a feeling that Jake Sweeney would be good to do business with based on their service department and I was not wrong. I was able to find a car and purchase it within two hours. I can't say enough about how well everything was handled and how helpful everyone was. I am enjoying driving my brand new car!
Tyrone Glover has been so helpful since the day I purchased my vehicle. He is always readily available to assist you with all of your needs and concerns. He is very attentive and always concerned about your satisfaction and he delivers 100% results every time. Tyrone is the best!!!!
Tyler was absolutely great. He was always responsive and willing to help out at every step of the process. The process and paperwork were seamless and quick. I will definitely consider Jake Sweeney (and Tyler) when the time comes to purchase another vehicle. Also, I have had great luck with the service department. They have always been able to address my concerns and remedy any issues.
Darrin Aden was awesome from beginning to end. After explaining my circumstances to him, he encouraged me to come in and try. He had faith in his team when I didn't have faith in my circumstance. He worked with my budget and got me into a very nice and reliable vehicle with little money down. He knew the importance of my budget and kept that in mind the entire time. He was kind, respectful, knowledgeable, straight-forward, compassionate and optimistic. I plan on getting all future cars from Darrin, as I've had a very awesome car buying experience with him. :-)